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Ecommerce Sales Manager
Posted on 12/5/2022
London, UK
Experience Level
Desired Skills
  • Energy and drive: You're a sales cheerleader and you know how to get the best out of people by using what motivates them to drive their performance
  • Starter finisher: You're happy to establish and embed new processes into a team, while being open to feedback and new ways of doing things. Proactive, you see tasks and challenges and run with the without being asked
  • Team player, you have the vulnerability to know that you don't know everything, and the humility to ask for help from those around you. You want to be part of a wider team that celebrates success together
  • Leadership: Leading the eCommerce Sales team you'll set daily and weekly targets to deliver our forecast. You will drive the team to deliver against the targets you've set through managing activity levels and providing coaching and advice on how to improve performance
  • Sales: You'll be responsible for maintaining the eCommerce sales pipeline (prospects, enquiries, sales and fulfilment) and ensuring no opportunities are wasted in pursuit of growth. You'll support Sales Consultants with converting inbound leads into sales and managing the end to end customer buying process
  • Management: Monitoring team performance against KPIs and lead the daily sales team meeting. Performance management of individuals and setting of weekly rota
  • Forecasting: You'll be comfortable providing regular accurate sales forecasts
  • Negotiating and resolution: Engage with dealers to negotiate buybacks and repairs post sale. Handle all 1st line Sales related customer and dealer escalations from sales consultants
  • Customer satisfaction: Work with aftersales to make sure the customer is completely happy post sale, including engaging with dealers and our delivery partner to resolve any issues. Maintain and build on our trustpilot score
  • Hiring, talent and training: You'll hire, train and keep the team happy. Setting aside time to listen and provide feedback on calls, conduct role plays and training sessions and help them learn from each others best practises
Desired Qualifications
  • Experience: You're proven at leading sales teams. Automotive sales experience is a but isn't a requirement

201-500 employees

Used car marketplace
Company Overview
heycar is on a mission to transform the car industry .
  • Competitive salaries
  • Pension contribution of 5%, when you contribute 3%
  • We work flexibly, in the office or at home, and trust our team to get the job done
  • When you join heycar you’ll get an allowance to set up your home-working space
  • Choose your own tech - join the Apple vs Microsoft debate!
  • 28 days holiday plus Bank Holidays and your birthday
  • Extra day of holiday when you refer someone who’s hired at heycar
  • Private medical insurance from AXA
  • Critical Illness Cover
  • Annual subscription to FIIT fitness app
  • Access to online mental health support via Spill
  • Cycle to Work Scheme worth up to £1,000
  • £500 annual learning budget - you decide how to spend it to support your professional development
  • Ongoing personal development support including Lunch & Learns run by the team
  • Enhanced Family Leave
  • Life Assurance
  • Table tennis & table football - bring your competitive streak!
  • Snacks and an office bar that’s fully stocked
  • Access to our epic roof terrace
  • Regular team socials
Company Core Values
  • Ownership
  • Collaboration
  • Innovation
  • Inclusivity
  • Energy