Job Type: Full-Time

Job Location: Onsite – Waukee Office

Hours: Monday–Friday, 8am–5pm

Access Systems, a dynamic and fast-growing office technology company, is actively hiring a Phone Support Specialist. This position is vital in resolving unified communications issues while creating and maintaining customer relationships—compensation up to $28/hour.

What You’ll Be Doing as a Phone Support Specialist: 

• Resolve unified communications problems and create sustainable relationships with customers.
• Work collaboratively with other team members to resolve simple to complex issues.
• Assist with communications installation configurations.
• Ensure overall customer satisfaction and high-quality customer experience.

What We’re Looking For in a Phone Support Specialist:

• Minimum of two years of related experience or equivalent education.
• Familiarity with support and troubleshooting of various IT environments.
• Effective communication skills and dedication to customer service.
• Strong work ethic and ability to thrive in a fast-paced learning environment to quickly acquire new skills.

Join Our Team and Enjoy:

• Hands-on custom-tailored training with the opportunity to shadow our current technicians.
• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art Network Operations Center in our Waukee campus that includes an onsite gym, employee lounge, and much more!