Full-Time
Call Center Manager
First Farmers Bank & Trust Company
201-500 employees
Community-focused bank offering financial services
No salary listed
Mid
Kokomo, IN, USA
- 2–3 years of supervisory experience in a call center environment.
- Strong analytical skills and knowledge of banking regulations.
- Proficiency in Microsoft Office.
- Excellent communication, listening, and customer service skills.
- Ability to maintain confidentiality and work effectively in a team.
- Manage customer service operations for phone inquiries.
- Oversee call center policies, procedures, and reporting.
- Maintain the Call Center and ITM Center guides and generate reports.
- Monitor call interactions to ensure quality service.
- Ensure all ITMs are operating and functional. Work with vendor on any issues.
- Develop and implement call flow guidelines.
- Recruit, train, coach, and evaluate Call Center staff.
- Attend operational and sales meetings as needed.
- Complete ongoing educational assignments.
- Creating and Maintaining the staff work schedule for the Call Center.
First Farmers Bank & Trust Company offers a range of banking services with a focus on serving rural communities. The bank provides commercial lending and deposit products, ensuring competitive rates while maintaining a personal touch in customer service. Its operations are supported by a network of 35 branches across Indiana and Illinois, serving over 60,000 clients. Unlike many larger banks, First Farmers emphasizes its commitment to local service and community engagement, which helps it stand out in the financial sector. The bank's goal is to remain an independent institution that adapts to the evolving needs of its customers while fostering a supportive work environment for its employees.
Company Size
201-500
Company Stage
IPO
Headquarters
Converse, Texas
Founded
1885
Simplify's Take
What believers are saying
- Opening a new branch in Carmel expands market presence in Indianapolis.
- Partnerships with fintech firms enhance digital banking capabilities and customer experience.
- Community involvement initiatives strengthen customer relationships and brand loyalty.
What critics are saying
- Recent data breach may lead to reputational damage and customer distrust.
- Increased competition in Indianapolis could impact profitability of the new Carmel branch.
- Integration challenges with real-time payment solutions may disrupt operations.
What makes First Farmers Bank & Trust Company unique
- First Farmers Bank sponsors local events, enhancing community engagement and brand visibility.
- The bank's partnership with Allied Payment Network offers real-time payment solutions.
- 'Top Dog Banking' campaign introduces unique marketing strategies with guest columnists.
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Benefits
Professional Development Budget
Company News
A total of 758 runners and walkers participated in the 2025 Mule Kick 5K & 1-Mile Trot, presented by First Farmers Bank, at Riverwalk Park on Saturday, April 5, raising a record $69,037 for the Maury Regional Health Care Foundation thanks to contributions from local sponsors and racers.
First Farmers Bank & Trust has announced the hiring of Greta Notz as treasury management officer for the Carmel branch.
First Farmers Bank & Trust announces the hiring of Jamie Lamb as branch manager/business development representative for the Sullivan, Indiana, branch located at 32 S. Court St.
First Farmers Bank and Trust teamed up with Chances and Services for Youth to teach kids how to take out a small business loan to fund their coming lemonade stands.
Converse-based First Farmers Bank & Trust plans to open a full-service branch in Carmel by the end of the year-a move that the bank intends to use as a springboard for future growth in the Indianapolis market.