Full-Time

Contact Center Salesforce Administrator

Posted on 9/17/2025

Deadline 9/17/26
Highlight Technologies

Highlight Technologies

201-500 employees

Federal IT modernization and mission solutions

No salary listed

Washington, DC, USA

In Person

Category
IT & Security (4)
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Required Skills
Salesforce
Requirements
  • Bachelors degree in information technology, computer science, management information systems (MIS), management or a related area.
  • 4-6 years experience managing IT projects and implementing Salesforce technical solutions in a contact center environment with at least 100 seats.
  • Salesforce Certified Administrator and/or Salesforce Certified Technical Architect
  • Certified CRM consultant with multiple CRM contact center implementations
  • Experience in contact center solution design, architecture, and implementation
  • Expertise and experience implementing and managing intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools
  • Experience leveraging user-centered design methodologies to manage a technology stack that supports business objectives.
  • Ability to evaluate technical operations and customer experience and identify and present recommendations for improvements.
Responsibilities
  • Manage IT projects within contact center environment
  • Implement Salesforce technical solutions
  • Implement and manage intelligent IVR, Chatbot, live Chat, VOIP telephony, ACD/CTI, CRM, KM, and associated tools.
  • Evaluate emerging contact center technologies and present findings to stakeholders
  • Facilitate work sessions with business users to understand business processes and requirements
Highlight Technologies

Highlight Technologies

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Highlight Technologies delivers Development and Modernization, Secure IT, and Mission Solutions to U.S. federal agencies. It uses a repeatable transformation process, backed by federal contracting experience and industry certifications, to provide IT modernization, secure operations, and mission-focused delivery. Distinguished by employee ownership, a 20+-year track record, and a broad set of certifications (CMMI DEV Level 3, CMMI SVC Level 3, CMMC Level 3, ISO 9001, 20000, 27001, 44001, 56002), it emphasizes reliable, compliant, and secure results for government missions. The goal is to enhance national security and support government missions through timely, quality, and compliant technology solutions.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Fairfax, Virginia

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Aarish Gokaldas' January 2026 board election strengthens governance alignment.
  • James Eselgroth from RIVA enhances data analytics for secure IT services.
  • Katmai JV expands federal services market; SBA RP partnership sustains contracts.

What critics are saying

  • Gokaldas' internal promotion weakens innovation against Booz Allen's AI dominance.
  • Katmai JV exposes Highlight to Katmai's NHO legal disputes, disqualifying DoD bids.
  • Self-assessed CMMC Level 3 fails 2026 NIST audits, barring classified contracts.

What makes Highlight Technologies unique

  • Highlight delivers DevSecOps via CMMI Level 3 and ISO 27001 certifications.
  • Employee-owned model ensures agility in federal IT modernization contracts.
  • 20+ years experience balances security, compliance, and mission continuity.

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Benefits

Company Equity

Company News

Highlight Technologies
Nov 11th, 2025
Highlight Earns 2025 Military Friendly(R) Employer Designation

Highlight earns 2025 Military Friendly(R) Employer designation. Fairfax, VA (Nov 11th, 2025) - Highlight Technologies ("Highlight") announced today that it has earned the 2025 Military Friendly(R) Employer designation. Institutions earning the Military Friendly(R) Employers designation were evaluated using both public data sources and responses from a proprietary survey. Over twelve hundred companies participated in the Military Friendly(R) survey. Methodology, criteria, and weightings were determined by VIQTORY with input from the Military Friendly(R) Advisory Council of independent leaders in the military recruitment community. Final ratings were determined by combining an organization's survey score with an assessment of the organization's ability to meet thresholds for Recruitment, New Hire Retention, Employee Turnover, and Promotion & Advancement of veterans and military employees. "We are honored to be recognized as a 2025 Military Friendly(R) Employer. This distinction reflects our deep commitment to supporting veterans, military spouses, and their families - not just in hiring, but in creating a workplace where their unique skills, leadership, and dedication are valued and celebrated. We're proud to stand with those who've served and continue to build a culture of inclusion, respect, and opportunity." said Fiona Dykes, Vice President of People & Culture at Highlight. "Organizations earning the Military Friendly(R) Employers designation the have wholeheartedly invested in comprehensive and impactful initiatives that bring about positive, life-changing results for our valued service members, dedicated military spouses, and esteemed veterans within their ranks, We salute these exemplary employers who raise the bar and understand that hiring military personnel is not merely an act of goodwill but a testament to a standard that truly embodies sound business wisdom. Their commitment to integrating military personnel into their workforce not only reflects their compassion but also underscores their business acumen," said Kayla Lopez, Sr Director of Partnerships at Military Friendly(R) Highlight will be showcased in the 2025 Military Friendly(R) Employers in the Winter issue of G.I. Jobs(R) magazine and on MilitaryFriendly.com. About Highlight Highlight Technologies ("Highlight") is an award-winning, 100% employee-owned, ISO(R) 9001, ISO 20000, ISO 27001, ISO 44001 certified, ISO 56000 certified, CMMI-DEV Level 3, and CMMI-SVC Level 3 appraised federal contractor that provides Application Development, Business & Mission Operations, Data and Analytics, Hybrid Cloud and Automation, Cybersecurity, and IT Services to more than 20 U.S. federal government customers. Its customers include National Security (DHS, Army, Air Force, Intel), Health (CMS, HHS, ACF) and Citizen Services (FCC, GSA, SBA). For more information, please visit www.highlighttech.com. Visit its Military Friendly(R) Profile here: www.militaryfriendly.com/company-profile/?cid=1999 About Military Friendly(R) Employers Military Friendly(R) is the standard that measures an organization's commitment, effort, and success in creating sustainable and meaningful benefits for the military community. Over 2,800 organizations compete annually for Military Friendly(R) designation annually. Military Friendly(R) ratings are owned by Viqtory, Inc., a service-disabled, veteran-owned small business. Viqtory is not affiliated with or endorsed by the U.S. Department of Defense or the federal government. Results are produced via a rules-based algorithm. The data-driven Military Friendly(R) lists and methodology can be found at https://www.militaryfriendly.com/mfcguide/. About Military Friendly(R) Military Friendly(R) is the standard that measures an organization's commitment, and success in creating sustainable and meaningful benefits for the military community. Over 2,800 organizations compete annually for Military Friendly(R) designation. Military Friendly(R) ratings are owned by Viqtory, Inc., a service-disabled, veteran-owned small business. Viqtory is not affiliated with or endorsed by the U.S. Department of Defense or the federal government. Results are produced via a rules-based algorithm. The data-driven Military Friendly(R) lists and methodology can be found at https://www.militaryfriendly.com/mfcguide/. Founded in 2001, VIQTORY is a service disabled, veteran owned small business (SDVOSB) that connects the military community to civilian employment, educational and entrepreneurial opportunities through its owned assets such as Military Spouse Magazine(R), Vetrepreneur(R), G.I. Jobs(R) and Military Friendly(R) brands. VIQTORY and its brands are not a part of or endorsed by the U.S. Dept of Defense or any federal government entity. Learn more about VIQTORY at www.Viqtory.com.

Highlight Technologies
Aug 28th, 2025
Fortune Media and Great Place To Work Name Highlight Technologies to 2025 Best Medium Workplaces List, Ranking No. 47

Earning a spot means that HIGHLIGHT is one of the best companies to work for in the country.

GovCon Wire
Aug 15th, 2025
William Maxwell Named Highlight Chief Financial Officer

William Maxwell, a seasoned finance executive, has been appointed chief financial officer at Highlight.

Highlight Technologies
Aug 30th, 2024
Fortune Media and Great Place To Work(R) Name Highlight to 2024 Best Medium Workplaces List, Ranking No. 10

Earning a spot means that Highlight is one of the best companies to work for in the country.

WashingtonExec
May 16th, 2024
Highlight, Katmai Professional Services Form Government Services Joint Venture

Highlight Technologies and Katmai Professional Services teamed up to create Katmai-Highlight Government Services.

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