Full-Time

Associate Customer Support Engineer

Posted on 5/31/2024

Celonis

Celonis

1,001-5,000 employees

Process intelligence platform for business optimization


Entry

Raleigh, NC, USA

Required Skills
Kubernetes
Microsoft Azure
Communications
SQL
AWS
Linux/Unix
Requirements
  • An education in the field of IT, Computer Science, Engineering, or similar.
  • First experience working as Technical Support Engineer, ideally experience handling complex technical issues.
  • A fundamental working ability of heterogeneous Linux/Unix systems.
  • Knowledge in one or more areas: SSO, JKS, Docker, Kubernetes, Datadog.
  • Ideally, experience with database systems and SQL.
  • Experience with AWS and / or MS Azure.
  • Customer contact experience, communication and service-oriented.
  • A thirst to learn and like bringing ideas to the table.
Responsibilities
  • Provide in-depth technical support for customer issues across one or more product areas of the Celonis platform
  • Drive and resolve complex Tickets according to ITSM processes
  • Qualify problems or defects for close collaboration with Celonis Development and Product Management
  • Participate and drive regular Root Cause Analysis (RCA) cycles to improve our Support Knowledge base
  • Contribute to Continual Service Improvement (CSI) cycles and initiatives of Celonis and Celonis Support Organisation

Celonis provides a Process Intelligence platform that utilizes data from existing systems to create a digital twin of end-to-end processes, offering visibility into process inefficiencies and improvement opportunities for over 1,350 companies. The platform establishes a common language for understanding business operations and uncovering hidden value.

Company Stage

Series D

Total Funding

$2.4B

Headquarters

New York, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

3%

1 year growth

6%

2 year growth

12%