Digital Community Coordinator

About Us:

Rent the Runway (RTR)  is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

About the Job:

We’re looking for a digitally fluent, community-obsessed coordinator to help scale and manage Rent the Runway’s most loyal audiences-cross ambassador programs, digital platforms, and IRL events. You’ll play a key role in building relationships, running day-to-day operations, and keeping our members engaged and celebrated.

This role is perfect for someone who lives online, understands how to nurture community online as much as in real life, and is excited by the power of connection. You’ll work across multiple programs- both digital and city ambassadors-to drive meaningful engagement, support in the coordination standout events, and support pilots that shape our future of RTR community.

What You’ll Do:

Digital Community Management

• Platform Fluency: Experience managing communities on Instagram (Stories, Lives, DMs, Highlights) and community tools like Cirqle/CreatorIQ/ShopMy, Slack, Instagram Broadcast, Discord or other channels 
• Content Planning: Ability to program and schedule digital content and interactive activities that drive daily and weekly engagement.
• Tone & Voice Execution: Skilled at writing engaging community posts, prompts , and announcements that match brand voice and energize niche communities.
• Sentiment Tracking: Ability to monitor community vibes, flag issues early, and cultivate an inclusive and positive environment.
• Digital Communication: Strong digital comms etiquette-knows how to talk to members, reply in DMs, and build trust online.

Ambassador & Member Relationship Building

• Relationship Management: Comfortable being a friendly, consistent point of contact for ambassadors and top-tier community members.
• Talent Sourcing: Experience identifying and vetting local influencers, micro-creators, or superusers for program participation.
• Onboarding Coordination: Ability to onboard members or ambassadors clearly and efficiently-via email, Zoom, or community tools.
• Operational Follow-Through: Keeps programs moving-tracks signups, confirms deliverables, and ensures participation doesn’t drop.
• Feedback Loops: Can collect and synthesize anecdotal and qualitative feedback to shape future iterations.

Event Planning & Execution

• Event Production: Support the ideation, planning, and execution of digital and in-person events for members.
• Partnership Collaboration: Assist with partner outreach and coordination for co-hosted or sponsored events.
• On-Site Support: Help with event staffing and ensure logistics run smoothly on the day of the event.
• Operational Coordination: Manage day-of operations including setup, materials, vendors, and schedules.
• Post-Event Follow-Up: Assist in compiling recaps and ensuring all follow-up actions and insights are documented and shared.

Program Operations & Logistics

• Detail Orientation: Comfortable tracking multiple timelines, checklists, and program components at once (e.g., onboarding, weekly challenges, rewards fulfillment).
• Vendor Coordination: Experience liaising with third-party platforms and vendors to manage fulfillment or tech (e.g., Circle, gifting platforms).
• Process Building: Ability to support the creation of scalable SOPs for repeatable programming and activations.
• Data Hygiene: Comfortable updating tracking documents, participation logs, and basic reporting for internal use.
• Assess and Report on the effectiveness of ambassadors, programs, and events through a reporting framework supplied. 

Pilot Program Support

• Test & Learn Mentality: Thrives in early-stage programs with fluid structure; willing to experiment and iterate quickly.
• Pairing Logic/Matching: Understands how to group or match members thoughtfully (e.g., for the Buddy Test).
• Early CX Thinking: Comfortable supporting ideas that may evolve into larger product, app, or lifecycle features.

About You:

• 1 to 2 years of experience in community management, influencer/ambassador programs, or social media.
• Deep understanding of digital culture-Instagram, group chats, Reddit threads, TikTok trends, and more.
• Ability to implement -and quickly recognize - hyperlocal trends for both digital and IRL programming 
• Willingness to work some nights/weekends for events or activations.
• Executive presence; you have strong interpersonal skills and confidence speaking with, directing, and supporting both internal teams and external vendors/producers/platforms 
• Excellent written communication skills; bonus if you’ve managed social channels, email marketing, or community platforms.
• Highly organized and proactive-you thrive on checklists, timelines, and follow-through.
• Collaborative spirit and natural relationship builder who genuinely loves connecting with people.

Nice to Have:

• Experience with Circle, Slack communities, Discord, or similar platforms.
• Past work in fashion, consumer brands, or member-based programs.
• Bonus: you've hosted your own events, built community from scratch, or run an IG meme page.

Rent the Runway is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by federal, state or local law.

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The anticipated base salary for this position is $ $56,244 to $70,305. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held.