Are you looking for an entry level customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales call center, you could find the career boost you’re looking for!

What you'll be doing...

At NWA, we pride ourselves in providing exceptional customer service. As a Customer Service Representative for our Pension Services department call center, you are the front line! You will take calls from customers who have questions about their retirement plan benefits. You will:

Schedule and assist participants with the secure electronic signing and witnessing of required documents via zoom
Timely and accurately answer questions from our customers
Thoroughly document calls in the computer system
Verify and update customer information
Mail various forms and information as required by the customer

*This position is on site in our Eastlake, WA office.

Who you are...

Organized. Able to juggle and prioritize workloads, have strong analytical skills
Communicator. Strong verbally and in writing including interpersonal skills
Service Minded. Passionate about customer service--delivering it like you expect to receive it
Detailed. Attentive to detail with excellent problem-solving skills
Technically Savvy. Proficient with technology, intermediate level with Excel and Word
Bilingual. Fluent in Spanish (highly preferred)

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. See what our associates are saying about us at Northwest Administrators Inc. | Careers (nwadmin.com)

If hired, you can expect...

Union scale wages, raises every 6 months, starting at $20.76/hr. up to $26.29/hr.
Medical, Dental, Vision & Rx benefits
Employer provided/fully funded Defined Benefit Pension
Up to 8.6 days of Paid Leave and 10 Holidays
Strong team environment with good work-life balance

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at [email protected] to request accommodation.

Northwest Administrators Inc. | Privacy Policy (nwadmin.com)

Customer Service Representative

NorthWest Administrators

Compensation Overview