Responsibilities

• Employ a servant leadership approach to managing Agile ceremonies and ensuring all members are onboard with their workload and have clear direction on tasks.
• Practice effective task management to prioritize work and meet short-turnaround deadlines while ensuring processes are followed and Bixal quality standards are met.
• Define and implement process improvements to optimize efficiency and ensure deliverables achieve the highest quality.
• Coach and mentor a team—identify strengths and work to improve weaknesses to help each member grow; guide team on how to effectively self-organize; lead the team through example.
• Be accountable for contract compliance, maintain deliverable schedules and ensure team delivers on schedule.
• Document user stories and maintain a prioritized product backlog to ensure Product Owner goals and objectives are achieved.
• Anticipate problems and identify solutions with an enthusiastic and positive attitude.
• Feel confident presenting and articulating information to clients as needed.
• Participate in regular Program Management Team meetings.
• Prepare monthly project reports for Bixal and/or clients, which may include task status, risks, and issues, and budget spend.
• Perform other duties or special projects as assigned. 

Qualifications

• Bachelor’s degree in Business or a related discipline.
• Ability and willingness to undergo a background investigation and obtain a Public Trust security clearance.
• 3+ years of experience managing high performing, cross functional digital teams in the Scrum Master position.
• Demonstrated history of interfacing with cross-functional teams and senior management, as well as external clients and other stakeholders.
• Experience writing epics and user stories, prioritizing a backlog, and proactively guiding teams to delivery.
• Excellent soft skills: good communicator, emotionally intelligent, empathetic, good follow-up, polite, positive attitude.
• Proven track record of managing issues and risk through mitigation strategies.
• Experience in human-centered design principles, software design life cycle, and adoption of Agile mindset.
• Strong experience and comfortability with Microsoft Office suite, Google Workspace, JIRA or other project management tools, and virtual collaboration tools such as Miro.

Nice to haves

• Certified Scrum Master (CSM) or similar certification.
• Project Management Professional (PMP) or Project Management Institute Agile Certified Practitioner (PMI-ACP).
• Experience with Drupal CMS.
• Experience working with the federal government.