Hospitality Meeting Coordinator @ Baird

The Meeting Coordinator is an ideal position for a highly motivated, customer-service oriented individual with passion for making others feel welcomed, comfortable and tended to. Responsible for greeting incoming clients, business associates, vendors or recruits, directing to the proper person or department in a helpful, friendly, professional manner and accommodating their needs in a proactive fashion. Assists in booking and executing successful meetings, attending to clients’ needs and finding ways to go above and beyond during the client visit.

As a Meeting Coordinator, you may:

Greet all visitors, providing information, directions, or assistance as needed, striving to create memorable experiences for all guests. This includes, but is not limited to, clients, vendors, new hires, recruits, internal and external business associates. Stands and escorts guests, as needed.
Assist with meeting and event execution, accommodating needs of the meeting organizer and/or attendees. Work closely with other members of the Hospitality team to properly service meetings and events and the guests associated with them.
Support the booking and life cycle of meetings and events by managing administrative tasks in ReServe.
Provide support to other departments throughout the firm, including admin support, miscellaneous clerical functions, sourcing, and other projects, as requested.
Maintain a welcoming and professional workspace, ensuring the proper delivery of all items received at the reception desk and communicating guest arrivals.
Provide training for temporary and new team members, as requested. Must cross-train with associates in other areas of operation to be better suited to handle special projects.
Ability to work a variety of hours to meet the coverage needs of the department and/or the demands of meetings and events.
Performs other duties as assigned.

What makes this opportunity great:

A strong, stable employee-owned firm recognized as a great place to work since 2004.
Unique culture that values diverse backgrounds and perspectives while emphasizing teamwork and a strong sense of partnership.
Ability to work with a variety of teams and leaders, proving your ability to be flexible and highly adaptable

What we look for:

High school diploma or GED equivalent required. College education preferred.
Hospitality and customer service experience required.
Event planning and front desk/receptionist experience preferred.
Experience in ReServe Cloud Software a bonus.
Superior customer service skills.
Excellent verbal and written communication skills.
Ability to work independently with minimal supervision.
Ability to handle clients professionally and manage challenging situations.
Ability to maintain regular, predictable attendance.
Ability to problem-solve.
Ability to maintain professional appearance and disposition at all times.
Proficient with Microsoft Outlook, Word and Excel required with willingness to learn other skills as tasks require.
Ability to prioritize tasks and projects; some multi-tasking required.
Ability to identify areas for improvement and offer valuable solutions

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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.

Hospitality Meeting Coordinator

Baird

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