At Motiv, we’ve taken a radically different approach to building electric trucks. Motiv has developed a modular electronic powertrain (the Motiv ePCS) that is tailored to work on any heavy-duty vehicle. Our next-generation power management electronics and software make it easy to integrate new technology components into new vehicles from the first all-electric school bus in California carrying school kids to the first all-electric Refuse truck quietly driving the streets of Chicago, Motiv vehicles get the job done. We thrive on tough, complicated challenges that have the potential to build a better future.

We are looking for a smart, enthusiastic Field Support Tech to join us in transforming an industry. In this position you will take direction from the Customer Support Manager to support Motiv’s products, including vehicles and individual components. You will be supported by Motiv’s engineering team, however, you are expected to develop expertise in the operation and debugging of Motiv’s ePCS components to independently provide top quality support in the field.

The role is customer facing, so solid customer service skills combined with exceptional ’hands on’ technical ability are necessary attributes. This position is located in the Greater Vancouver BC area, where you will have primary responsibility for servicing Motiv Powered drivetrains. Communication is highly important - excellent oral and written communication skills required. If you are passionate, self-motivated, a team player, and are able to consistently deliver strong customer satisfaction, we are interested in speaking with you!

Key Responsibilities:

• Knowledge of: methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles. Operation and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
• Understand the complete vehicle at a systemic and component level in order to effectively and efficiently diagnose and repair
• Perform field support activities (maintenance, upgrades, and/or retrofits) for all Motiv vehicles
• Diagnose vehicle issues, repair, and provide root cause analysis
• Utilize remote monitoring system data for troubleshooting, periodic log reviews, and to identify possible performance related concerns as well as to study vehicle utilization
• Accurately record all support activities in the support records keeping system
• Communicate directly with customers and third-party service providers to aid in diagnosis or issue escalation and promote the most efficient repair scenario
• Represent Motiv in the utmost professional manner
• Perform vehicle pre-delivery inspections
• Deliver customer driver and maintenance training in addition to technical support for sales and marketing efforts
• Provide a secure remote location for tools, parts, and other necessary items
• Travel as required (up to 30%) for initial training and to ensure Support Team goals and customer requirements are met

Requirements:

• Associates degree or 3-5 years equivalent experience working with relevant technologies
• Knowledge of principles and processes for providing superior customer service
• Analytical approach to problem solving
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them per a schedule
• Ability to execute and follow through on instructions given by supervisor
• Creative and analytical problem-solving skills
• Knowledge of computer word processing systems
• Ability to articulate clearly when writing including composition, spelling and punctuation
• Expect up to 30% travel to other regions

Additional Desired Skills:

• Extensive experience with 12 volt and automotive wiring systems
• Knowledge of high voltage AC and DC electricity
• Experience with light to medium duty commercial vehicles
• Knowledge of electronic components, computer hardware and software, and testing equipment
• Experience with Controller Area Networks (CAN)
• Having and maintaining a CDL with Full Air Brakes with a passenger endorsement is a plus

This is a full-time permanent position. Candidates only, please – no recruiters. Applications will be reviewed as they are received.

Compensation Range: $100k / yr CAD
(Salary range, hourly rate range, or base & OTE)