Depth & Scope:

• Anticipates and addresses with Relationship Managers, as well as independently, to ensure the full range of client portfolio needs are met, account start-up and integration are completed seamlessly, and account and relationship issues are addressed promptly
• Participates in strategic projects to streamline and evolve client initiatives
• Prepares third-party correspondence including reports, questionnaires, commentary, audit responses, etc.
• Prepares Relationship Managers and key investment professionals for client meetings, including but not limited to a detailed review of presentation materials, coordination of relevant account information, in addition to compiling ad-hoc value-add material as appropriate.
• Effectively partners and collaborates with various internal teams, such as Marketing, Business Development, Legal, Compliance, Operations, Trading, and Investment Research to deliver top tier service

Education & Experience:

• Undergraduate degree required
• 3+ years preferable relevant industry experience
• Preferably interested in working toward or has either CFA or CAIA designation
• Knowledge of asset management/investment solutions, consulting principles, banking industry, and product/customer markets
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment, standards, and regulations
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in using computer applications including MS Office
• Ability to recognize, analyze and solve a variety of problems
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Shareholder Accountabilities:

• Contributes to the achievement of business objectives by proactively attracting, acquiring and retaining customers / sales opportunities and referrals, to increase profitability and enables business growth

• Promotes and offers full suite of products, sales, services and banking capabilities

• Contributes to business objectives for Operational Excellence

• Supports the timely and accurate completion of business processes and procedures

• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions / activities as necessary

• Ensures documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations

• Identifies, suggests and actively participates in process improvement opportunities

• Ensures necessary due diligence to support the accuracy of all customer transactions / activities

• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts

• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

• Assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Customer Accountabilities:

• Prepares and collects account opening documentation and ensure compliance with AML and other internal / regulatory requirements

• Assists RMs with servicing existing clients and consultants providing value-added support and resources to effectively meet client deliverables

• Develops partnerships with internal departments leveraging their skills and resources to service client requests, working closely with colleagues to develop and maintain a detailed understanding of products, services, investment strategies and processes, relative and absolute performance, and competitive advantage

• Reviews financial models and reporting; builds presentations and recommendations, researches key investment areas and drivers of the market and supports the creation of material to respond to client requests

• As a primary contact for assigned client relationships, provides a Best in Class client experience in accordance with established service level agreements (SLAs), through effective execution of ongoing and ad hoc requests

• Assumes assignment of more complex client mandates and requests upon consistent demonstration of ability to effectively execute on challenging client deliverables

• Coordinate collection of data and reporting for client request

• Coordinates and facilitates meetings with internal stakeholders to support effective client on-boarding, client mandate changes and ad hoc requests as required

• Ensures quality assurance with the final completion of Portfolio Reviews; provides guidance and support to Communications Team as required

• Participates in project related initiatives to enhance client experience

• Supports collection of outstanding documentation and ad hoc compliance and audit requirements

Employee/Team Accountabilities:

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues/ points of interest

• Supports the team by continuously enhancing knowledge / expertise in own area and participates in knowledge transfer within the team and business unit

• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques

• Participates in personal performance management and development activities, including cross training within own team

• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.

• Contributes to a fair, positive and equitable environment that supports a diverse workforce

• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional

• International Travel – Occasional

• Performing sedentary work – Continuous

• Performing multiple tasks – Continuous

• Operating standard office equipment - Continuous

• Responding quickly to sounds – Occasional

• Sitting – Continuous

• Standing – Occasional

• Walking – Occasional

• Moving safely in confined spaces – Occasional

• Lifting/Carrying (under 25 lbs.) – Occasional

• Lifting/Carrying (over 25 lbs.) – Never

• Squatting – Occasional

• Bending – Occasional

• Kneeling – Never

• Crawling – Never

• Climbing – Never

• Reaching overhead – Never

• Reaching forward – Occasional

• Pushing – Never

• Pulling – Never

• Twisting – Never

• Concentrating for long periods of time – Continuous

• Applying common sense to deal with problems involving standardized situations – Continuous

• Reading, writing and comprehending instructions – Continuous

• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes