INACTIVE
Full-Time
Installation Manager
Posted on 7/29/2026
Improveit Home Remodeling
No salary listed
Nashville, TN, USA
In Person
Bachelor's
Category
 Facilities Operations (2) |
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Required Skills
Microsoft Office
Forecasting
Word/Pages/Docs
Customer Service
Data Analysis
Excel/Numbers/Sheets
Microsoft Outlook
Requirements
- A Bachelor's Degree is required, or an equivalent combination of education and experience.
- At least 3 years of operations experience with a customer service focus is required.
- At least 4 years of supervisory experience is required.
- Experience in residential remodeling and/or residential construction is required.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook, is required.
- Ability to influence others, make decisions, and ensure effective job performance is required.
- Ability to focus on day-to-day goals and achieve predetermined results is required.
- Ability to obtain and appropriately use equipment, facilities, materials, and personnel is required.
- Ability to perform work accurately and thoroughly is required.
- Ability to follow a systematic method of performing tasks is required.
- Ability to proactively solve work-related problems is required.
- Ability to use critical thinking and reasoning to solve problems is required.
- Ability to organize and direct oneself is required.
- Professional conduct and appearance consistent with company standards and policies is required.
- Effective verbal and written communication skills are required.
- Ability to handle difficult and antagonistic situations is required.
- Ability to accept responsibility for actions and decisions is required.
Responsibilities
- Recruit and select installer personnel based on market needs and future growth.
- Hold installers accountable to established policies through inspections, scheduling, and capacity management.
- Analyze and forecast resource needs and manage the efficient flow of installations through the pipeline daily.
- Develop, implement, and measure process initiatives related to process efficiency and customer satisfaction.
- Identify, evaluate, and recommend opportunities to improve the customer experience.
- Partner with the General Production Manager to define and implement system and process improvements that promote total customer satisfaction.
- Coordinate with vendors to ensure product availability for established service delivery deadlines.
- Use data to monitor and recommend resource needs under varying demand scenarios.
- Manage and resolve cross-functional issues and challenges.
- Mitigate and resolve customer escalations with urgency and focus on total customer satisfaction.
- Obtain window and bathroom remodeling measurements for new projects and translate them into various applications.
- Perform warranty services on completed projects.
- Manage the customer service delivery process and address downstream impacts to ensure smooth delivery.
- Resolve disputes according to established Improveit policies and procedures and use the established methodology for customer interactions.
- Foster a team environment and customer-focused culture throughout the organization.
- Hold direct reports accountable for results through coaching and performance management.
- Provide feedback and direction to direct reports to promote employee development, engagement, and business knowledge.
- Partner with Human Resources to ensure firm, fair, and consistent application of Human Resources practices and policies.
- Promote and maintain a safe work environment.
Desired Qualifications
- EPA RRP certification is preferred.
INACTIVE