Full-Time

Contract Support Manager

Posted on 8/4/2026

Biffa Waste Services

Biffa Waste Services

1,001-5,000 employees

Integrated UK waste collection, recycling, disposal

No salary listed

Farnham, UK

In Person

Category
Legal & Compliance (2)
,
Required Skills
Agile
Data Visualization

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Requirements
  • A full United Kingdom driving licence.
  • Strong organisational and time management skills with the ability to work to tight deadlines.
  • Experience managing or supervising colleagues and escalating risks appropriately.
Responsibilities
  • Ensure operational data is complete, accurate, timely and auditable across all relevant systems.
  • Act as the contract lead for data integrity, working collaboratively with operational teams and central support functions.
  • Implement controls and validation processes to prevent reporting errors and data inconsistencies.
  • Maintain and develop the contract's performance reporting framework.
  • Produce regular performance reports, dashboards and management information packs.
  • Analyse operational performance data and provide insightful commentary, recommendations and root cause analysis.
  • Monitor contractual key performance indicators, service-level agreements and internal targets, identifying risks and opportunities for improvement.
  • Support the development and monitoring of continuous improvement action plans.
  • Ensure contract governance requirements, procedures and controls are consistently applied.
  • Monitor compliance with key operational processes, including service delivery, performance management, incident reporting and change control.
  • Conduct depot audits covering operational, health and safety and transport processes.
  • Support environmental compliance requirements, including Duty of Care documentation and permitted site obligations.
  • Coordinate and support external audits, including NQA and other accreditation requirements.
  • Ensure mandatory compliance documentation, training records and risk assessments remain current and compliant.
Desired Qualifications
  • Knowledge of health and safety and environmental legislation relevant to municipal services.
  • Project management experience using PRINCE2, Agile or similar methodologies.

Biffa Waste Services is a UK-based integrated waste management provider that handles waste collection, recycling, and disposal for businesses. Its services are tailored contracts that cover the full lifecycle of waste, from on-site collection to sorting, treatment, and final disposal. The company operates an extensive UK infrastructure and invests in energy recovery facilities and advanced recycling technologies to recover value from waste and reduce environmental impact. Unlike smaller, niche operators, Biffa differentiates itself through its scale, UK focus, and ability to offer end-to-end solutions under strict regulatory and governance standards. The overarching goal is to advance the circular economy by turning waste into usable materials or energy while delivering reliable, cost-effective solutions for commercial clients and driving sustainable long-term growth.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

High Wycombe, United Kingdom

Founded

1912

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Simplify Jobs

Simplify's Take

What believers are saying

  • South Oxfordshire and Vale renewed Biffa for 2026-2034, with 16-year upside.
  • City of Lincoln chose Biffa in December 2024 for an 8.5-year contract.
  • West Sussex's compost and Eurocell's PVC-U programs expanded Biffa volumes in 2026.

What critics are saying

  • Biffa lost its £51.4 million Scottish DRS damages case on 16 January 2026.
  • Wirral's contract left Biffa as sole bidder, exposing weak competitive pricing power.
  • The 2027 UK DRS strands Esterpet investment if ministers delay rollout again.

What makes Biffa Waste Services unique

  • Biffa’s 2026 Wirral deal runs to 2043, locking in municipal density and depot control.
  • Biffa’s Esterpet acquisition builds closed-loop PET recycling before the UK DRS in 2027.
  • Biffa’s Edmonton MRF and regional transfer stations give it end-to-end collection reach.

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Benefits

Professional Development Budget

Training Programs

Employee Discounts

Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

16%

1 year growth

16%

2 year growth

16%
Newsquest Media Group Ltd.
Jul 29th, 2026
Wirral Council gives Biffa £350m bin collector contract.

Wirral Council gives Biffa £350m bin collector contract. By Andrew Spence, Local Democracy Reporter A Biffa van (Image: Connect Group) A NEW multi-year contract that could be worth up to nearly £350m has secured the future of vital services across Wirral. Wirral Council has awarded a new contract bin collection and street cleansing services which could last until 2043. The contract has been awarded to Biffa Waste Services Ltd, on an initial eight year deal, with scope for the contract to be extended by a further eight years. Over 16 years, the deal would be worth £348.6m. The council provides refuse and recycling collections for approximately 153,000 households in the borough. A council report explains that since 2006, refuse collection and most street cleansing services in Wirral have been provided through a contract with Biffa. The current contract will end in August 2027. The awarding of the new contract was agreed by the council's policy and resources committee after the issue was referred from the the environment, climate emergency and transport committee last month following two years of scrutiny. The council received interest from four companies in the contract, Biffa and three others. The four were whittled down to a two-name shortlist of Biffa and another company. The report to the committee explains the council was then informed that the other company would be withdrawing from the procurement process, leaving just Biffa. In addition to the new contract being awarded to Biffa, the council committee agreed to authorise the council's director of operations to negotiate and finalise terms for the council to buy the Dock Road South depot off Biffa. Once the council owns the site, Biffa will continue to operate at the depot by way of lease. Read More: Discussing the contract during the committee meeting, Cllr Steve Foulkes said: "My belief is that what we've got on the table is excellent. One of the services every single individual receives and judges us on is the refuse contract." Cllr Jo Bird asked officers on what basis would the contract be reviewed after eight years, when the council would be set to decide whether to activate the option for a further eight years. Cllr Bird was told the performance and value for money of the service would be assessed. More Stories

Circular Online
Jun 2nd, 2026
Design Skills for Embedding Circularity: CIWM & URGE Collective prepare for design sprint.

Design Skills for Embedding Circularity: CIWM & URGE Collective prepare for design sprint. Circular Economy, Resource Management, Sustainability 2nd June 2026 CIWM (Chartered Institution of Wastes Management) Design Council, WRAP, and URGE Collective, have partnered with waste management company Biffa and retail business Decathlon for the next phases of the Design Skills for embedding circularity programme. The Design Skills for Embedding Circularity pilot programme is now gearing up for a design sprint that will focus on 'designing out waste'. An intensive 6-week deep dive, exploring challenges and barriers to circularity through both business, design and waste and resources lenses. The Sprint is part of an innovative pilot project funded by CIWM that links professional designers with resources and waste operators to embed designing out waste principles into everyday design practice. The design cohort have spent the last four months visiting industrial waste facilities guided by circular economy expert Sophie Thomas. They have observed technical processes and met waste resource experts across the country, including at Sherbourne Recycling's Super MRF, SWEEEP's waste electrical and electronic equipment recycling plant, DS Smith's largest UK recycled papermill, Enfinium's energy from waste plant, Biffa's Edmonton MRF, Enovert's landfill sites in Gloucestershire, and SUEZ's Renew Hub in Manchester. They have also visited Decathlon's London HQ, and Allermuir's furniture remanufacturing hub in Manchester to explore how circular business models are being realised. Each site visit and expert session revealed myth busting facts concerning how products are designed and manufactured for recovery, reuse or recycling and the barriers to circularity. These insights range from: the amount of lost material at the MRF stage from size or material complexity, coloured PET ruling out recycling, problematic waste arriving at MRFs including vapes, textiles, nappies, cookware, and the extremely limited intervention points for repair or reuse between user and industrial waste sorting. Dan Cooke, Director of Policy, Communications and External Affairs at CIWM, said that policy is moving in the right direction and will 'increasingly nudge' businesses towards circular models. "However, a vital element for progress is cross-sector collaboration and expertise - designers who understand what happens to a product at end of life, and resources and waste professionals who can influence design thinking upstream," Cooke continued. "These connections are important in helping to move the world beyond waste. In just a few weeks, this cohort is moving from waste facility floor to design studio, and knowledge is now being applied to live challenges from Biffa and Decathlon."

Henley Herald
May 14th, 2026
Council renews waste collection and street cleaning contract with Biffa.

Council renews waste collection and street cleaning contract with Biffa. South Oxfordshire and Vale of White Horse District Councils this week announced they have awarded their joint Waste Collection and Street Cleansing contract to waste contractor, Biffa Waste Services, following a rigorous procurement process. The new contract will begin on 29 June 2026. The councils' existing shared contract with Biffa currently runs until June 2026 after it was extended by two years in 2024. The successful partnership has helped keep the two districts in the top 10 of the English recycling tables for over a decade. With the introduction of the new contract, the councils are not currently proposing any major changes in how household waste is collected, but following the publication of the Waste Resource and Street Cleansing Strategy Waste Resources and Street Cleansing Strategy they are encouraging people to maximise the value and lifespan they get from the things they buy. The councils are also preparing for law changes with the national 'Simpler Recycling' scheme that come into effect in 2027 - which will mean residents can recycle soft plastics. The main significant change will be a proposed move to a new council owned vehicle depot, alongside a new Dry Mixed Recycling transfer station contract. The councils' joint contract with Biffa has run for 16 years in South Oxfordshire and 15 years in Vale of White Horse. The councils' recent waste satisfaction survey has yielded encouraging results for its household waste collections, indicating a high level of resident approval with this side of the service. Eighty-one per cent of respondents expressed satisfaction, or high satisfaction, with the overall quality of the service provided. Cllr Sue Cooper - South Oxfordshire District Council Cabinet Member for Environment, said: "Its waste partnership has been successful over the last 16 years - and I'm proud of the fact it has played a big role in setting Henley Herald amongst the top recycling areas in the country, which is also thanks to the great effort made by its residents. I'd like to congratulate Biffa for coming out of the robust procurement process as the preferred contractor. "We clearly need to have an eye on the future reorganisation of councils when making contract decisions, but a contract of this magnitude couldn't be delayed so it has a range of flexible options built into it, to reflect the potential future needs of a new council structure, whatever that may look like." Steve Cole, Managing Director at Biffa Municipal, commented: "Biffa is very proud and honoured to continue its partnership with South Oxfordshire and Vale of White Horse District Councils, building on its shared commitment and successes in delivering reliable, sustainable, and innovative waste and street cleansing services. "We look forward to supporting the councils and their residents in preparation for changes in law over the next few years, working together to provide quality collection services and cleaner streets for residents and visitors alike." The new contract could run for a maximum period of 16 years (subject to agreed extension/s), with a minimum period of eight years and a break possible after four years to give maximum flexibility.

Newsquest Media Group
Apr 25th, 2026
5-hectare solar farm at M4 interchange proposed in new plans.

5-hectare solar farm at M4 interchange proposed in new plans. Find, save and share Public Notices that affect you in the Wiltshire area. Plans to build a solar farm behind a garden centre near the M4 at Swindon have been revealed. Biffa Waste Services wants to build the 6.5-hectare solar farm - the size of nine football pitches - on a former landfill site at Studley Grange. The applicant says alternative land uses are "limited" due to the site's former use for landfill since the 1990s. The restored land now features modified grassland, wildflower strips, woodland areas, ponds, and low-grade agricultural grazing land, designed to increase biodiversity and create ecological corridors. The land lies south of the proposed new site of the Swindon speedway stadium. The solar farm would have the capacity to generate 2.2MW of electricity - enough to power between 600 and 800 homes. In its application for planning permission to Wiltshire Council, Biffa says: "The proposed development aims to deliver a sustainable energy supply through the installation of solar photovoltaic (PV) panels on land formerly used for waste management activities. "It seeks to establish a renewable energy source on a restored, under-utilised site that benefits from an existing electricity grid connection with sufficient capacity to accommodate the solar farm as landfill gas-generated electricity output reduces." Full access to all of its articles online and on the app, fewer adverts, a better reading experience, exclusive competitions and more - all for less than the price of a cup of coffee. | Subscribe now! - https://t.co/WMk7dnx2V0 pic.twitter.com/tZ5fiHf9VF - Swindon Advertiser (@swindonadver) April 13, 2026 The applicant says that during the eight-week construction phase, an estimated 100 HGV movements - four a day, five days a week - would be expected to and from the site. HGVs would access the site south from the M4 on the B4005. A decision from Wiltshire Council is expected by the end of July. For the latest public notices and planning applications in your area, visit www.publicnoticeportal.uk

Manchester TV
Apr 4th, 2026
Litter Heroes across the North West pledged to pick up 48,128 bags of rubbish during Great British Spring Clean.

Litter Heroes across the North West pledged to pick up 48,128 bags of rubbish during Great British Spring Clean. Keep Britain Tidy today thanked an army of litter-pickers across Cheshire, Cumbria, Greater Manchester, Lancashire and Merseyside who pledged to collect 48,128 bags of litter in the region during the 2026 Great British Spring Clean. The North West's contribution has been hailed a huge success after individuals, community groups, businesses and local authorities in the region joined forces to protect the environment - and local wildlife - throughout the annual movement. Over the course of the campaign, ancient and bizarre treasures have been collected across the nation, including toy soldiers, underpants and food packaging 40 years past its sell by date! The Wigan-based charity, which is the leading organisation in the country campaigning against litter, has also announced that a school in the region has scooped a Great British Spring Clean award. Mill Green School, an SEN school in St Helens for students aged 14-19, won the Super Students Award after the charity heard during the campaign, 152 students got involved with litter picking activities on school grounds, the surrounding area and local community park. They contacted other local high schools to engage them in litter picking activities, helping them clean up their school grounds and surrounding area. In addition, waste management firm Biffa's Manchester-based Social Value and Canvassing team has won the Best in Business Award after the charity heard staff pulled out all the stops to help make this year's campaign in Manchester the best yet. The small team responded to every request to attend litter picking events across Manchester including eight Keep Manchester Tidy events and dozens more community and neighbourhood team events. They even took an information stall with freebies to most events to encourage people to get involved and put on family activities such as decorating food waste caddies. Using data from those who shared their region, the charity revealed tens of thousands of Litter Heroes across the North West removed rubbish from the region's streets, parks and beaches. At the same time, thousands of pupils in schools across the region took part in the Great Big School Clean, learning about the impact litter has on our wildlife and seeing for themselves that small actions, when taken together, can make a big difference. Keep Britain Tidy's Chief Executive, Allison Ogden-Newton OBE, said: "Thanks to the collective force of determined North West residents we are celebrating an incredible number of bags picked across the region's counties. "It's clear that the impact of people-power here has been huge, proving that the people of the North West really do love where they live. "We remain truly in awe of the efforts of our supporters and volunteers across the region's communities, schools, voluntary organisations, businesses and local authorities - thank you to all of you." Around 95% of people surveyed after 2025's campaign agreed that they made a difference to their local area during the Great British Spring Clean, with 88% agreeing they feel part of a national movement that is taking action to tackle litter. The Great British Spring Clean is the nation's biggest mass-action campaign. This year's event was made possible thanks to players of People's Postcode Lottery, media partners Bauer Media Outdoor, Magic Radio and The Mirror, and supporting partners KFC, Mars Wrigley, McDonald's, Nestlé, Pepsi MAX and Walkers.