Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.
With Decisions’ immense capabilities, Decisions leverages reference material to empower customers and employees in confident, successful platform utilization. This content, owned by the Documentation Department of the Product Team, currently includes technical knowledge base articles, forum posts, Example Lab projects, and in-platform documentation. As a Technical Writer on this Team, you will author, organize, deliver, and maintain content for a rapidly evolving product using your command of the English language, natural curiosity, and technological savvy.
Key Objectives
Objective #1: Constantly learn the platform while independently gathering information to deliver the material
- Install decisions locally, and keep up with upgrading as new versions get released
- Install and test common third-party software frequently used with decisions
- Shadow support and PS calls to see and learn how customers are using the tool
- Build and create in the tool; try to solve needs for automation and document your process along the way
Objective #2: Research, create, and deliver high-quality, user-centered content according to department guidelines
- Look through slack and support tickets for issues and questions that could be solved with better documentation
- Peer review content developed by others
- Identify user and organizational needs through formal interviews, informal conversations, contextual inquiry, workshops, and analytics research
- Work with customers and partners to evolve their style where appropriate and document the style in the form of templates and guidelines
- Iterate quickly by writing, editing, and collaborating on drafts
Objective #3: Review, analyze, and update content to maintain accuracy and continuity
- Identify and prioritize opportunities for process improvement
- Implement changes to processes to increase efficiency and effectiveness
- Monitor the impact of process changes on revenue generation
- Collaborate with cross-functional teams to ensure alignment on revenue goals
- Develop and maintain documentation of revenue processes
Objective #4: Collaborate inter and cross-department to develop, discuss, and document platform improvements
- Question the status quo and demonstrate initiative in advancing our department mission
- Watch, learn, speak up, and take action to represent who we are as an organization
Specialized Experience
- Strong analytical skills
- Ability to simplify, solve, and clearly present complex problems
- Excellent communication and collaboration skills
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
