Full-Time
Field Customer Success Manager I
Posted on 4/23/2024
AI-enabled communication platform for local businesses
Junior
Phoenix, AZ, USA
- 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
- Experience or willingness to work onsite with customers
- Reliable transportation that will allow you to travel across the Phoenix metropolitan area (and surrounding areas) up to 40% of the time
- Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at all levels
- Excellent problem-solving and analytical abilities to understand and address customer challenges effectively
- Technically adept and able to grasp complex software concepts quickly
- Empathetic and customer-centric mindset, committed to driving customer success
- Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
- Collaborative team player with the ability to work cross-functionally to achieve common objectives
- Visit customers onsite at their business locations to establish stronger relationships and gain firsthand insights into their operational dynamics
- Serve as the primary post-sales point of contact for a variety of small business customers
- Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
- Help customers achieve maximum value from products and achieve business objectives
- Responsible for identifying opportunities for upselling and cross-selling within existing accounts and partner with expansion account manager to execute growth sales cycle
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention
- Develop a deep understanding of each customer's business objectives and industry challenges
- Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
- Act as the primary point of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience
- Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement
Podium is a leading provider of AI-powered communication solutions for local businesses, effectively merging messaging, payment collection, and marketing within a single platform. This tech-focused environment fosters a culture of innovation where employees engage in developing tools that help businesses enhance customer interactions and operational efficiency. Working here offers an opportunity to contribute to an industry-leading platform that directly impacts local business success across various sectors.
Company Stage
Series D
Total Funding
$425M
Headquarters
Lehi, Utah
Founded
2014
6 month growth
↓ -3%1 year growth
↓ -9%2 year growth
↓ -11%Benefits
Open and transparent culture
Remote first work setting for Engineering & Product
Great opportunities for career growth
401(k) with a competitive matching contribution plan
Unlimited vacation (yes, we want you to have a work-life balance)
Great medical, dental, vision benefits
Lots of Swag