Full-Time

Field Customer Success Manager I

Phoenix, AZ

Posted on 4/23/2024

Podium

Podium

1,001-5,000 employees

Streamlines local business communications and payments

Consumer Goods

Mid

Phoenix, AZ, USA

Required Skills
Sales
Communications
Requirements
  • 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager, preferably in the software or SaaS industry
  • Experience or willingness to work onsite with customers
  • Reliable transportation that will allow you to travel across the Phoenix metropolitan area (and surrounding areas) up to 40% of the time
  • Strong communication and interpersonal skills
  • Excellent problem-solving and analytical abilities
  • Technically adept and able to grasp complex software concepts quickly
  • Empathetic and customer-centric mindset
  • Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
  • Collaborative team player with the ability to work cross-functionally to achieve common objectives
Responsibilities
  • Visit customers onsite at their business locations to establish stronger relationships and gain firsthand insights into their operational dynamics
  • Serve as the primary post-sales point of contact for a variety of small business customers
  • Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products
  • Help customers achieve maximum value from products and achieve business objectives
  • Responsible for identifying opportunities for upselling and cross-selling within existing accounts and partner with expansion account manager to execute growth sales cycle
  • Proactively engage with customers during the renewal process to secure renewals and drive customer retention
  • Develop a deep understanding of each customer's business objectives and industry challenges
  • Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
  • Act as the primary point of contact for customer inquiries, issues, and escalations
  • Develop strong relationships with customers and become a trusted advisor. Act as a customer advocate within the company, relaying feedback to the product and engineering teams to drive continuous improvement

Podium delivers a multi-product platform specifically designed for local businesses, combining AI technologies to enhance communication, facilitate payments, and manage text marketing campaigns effectively. The company's robust features, including review generation, webchat, text messaging, and phone call management, not only optimize day-to-day operations but also drive local business growth. Working at Podium offers the opportunity to contribute to innovative solutions that make significant impacts in how local businesses engage with their customers and manage their services efficiently.

Company Stage

Series D

Total Funding

$425M

Headquarters

Lehi, Utah

Founded

2014

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-10%

2 year growth

-9%

Benefits

Open and transparent culture

Remote first work setting for Engineering & Product

Great opportunities for career growth

401(k) with a competitive matching contribution plan

Unlimited vacation (yes, we want you to have a work-life balance)

Great medical, dental, vision benefits

Lots of Swag

INACTIVE