Technical Service Manager

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Role and Responsibilities

The Technical Service Manager (TSM) is responsible for managing the assigned customer base from a Technical perspective, maintaining and growing the local business.  Managing the current and future product line and takes the lead to start tests with the new developed products so the overall product line will be future proof.

The TSM is also the trainer for new Sales Engineers for existing and new products. The TSM reports directly to the Sales Manager.

Typical responsibilities include, but are not limited to:            

• Providing technical support to customers.

• Providing technical training to team and customers.

• Providing support to Branch Manager on customer/segment related business development opportunities

• Visiting clients and prospects together with Sales Engineer/Sales Manager.

• Identifying new growth opportunities in the business area and providing the technical support to acquire these.

• Initiating and supporting new product launches.

• Providing feedback on product performance to Headquarters and has an important role in the development of new products.

• Taking a leading role in “Technical” driven activities.

• Interpreting and communicating laboratory results.

• Managing a small team of TS-engineers if applicable.

• Member of the Engineering management team

Knowledge and Experience

• Degree in Chemical or Technical Engineering

• Manufacturing process or production experience, ideally gained in an organization involved in Metal Working.

• Understanding of actual Environmental, Health and Safety legislations and its impact.

• Proven track record of achievements.

• Fluent in local language and English. Additional language skills are considered a plus

• Current network in Metalworking fluids / industrial cleaners

• Fluency in German and English

Personality

• Self-Starter

• Analytical

• People Manager and social

• Assertive

• Persistent

• Curious

Additional information

• Competitive salary and commission scheme

• Company car, smartphone and laptop computer are provided

• Position will be home based in the in the designated area

• Frequent travel

DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, gender expression, genetic information, service in the military, veteran status, or any other protected status in accordance with applicable federal, state, and/or local law and/or regulation.