Project Manager @ ACRT Services

Bermex, Inc.Full time Regular

About The Team

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role

The Project Managerreports to the Operations Manager at Bermex. This position plays a key role in directing personnel, staffing, training, planning, and overseeing the operations and fiscal health of the company. This position is also responsible formaintaining excellent customer services while managing a field service operation for a group of employees.It is important for the candidate to plan andmaintain work systems, procedures, and policies that enable and encourage theoptimum performance of their employees.This position requires a high degree of organization and attention to detail, as well as strong leadership skills.

What You’ll Do

Manage and Maintain Workforce:

Ensure the health and safety of the workforce
Maintain inventory of tools, equipment and supplies
Ensure that all vehicles, tools, and equipment are maintained in a clean, safe and proper working condition
Ensure productivity levels aremaintained through effective monitoring of staffing levels and financial requirements

Develop an employee-oriented company culture that emphasizes quality, continuous improvement, employee retention and development and high performance
Coach, mentor and develop staff, including overseeing new employee onboarding
Guide personnel to achieveoptimumperformance level
Follow fleet standards and vehicle operating policies
Control maintenance and repair of vehicles

Train personnel on safety and accident prevention program
Understand and adhere to all company safety procedures as they relate to essential job functions

Collaborate with Management Personnel:

Formulate departmental goals, strategies, and operating policies and procedures and directing implementation of approved changes

Prepare the department forecast and monitor expenses with that forecast
Prepare and maintain a variety of records and reports related to meter reading
Complete quality control audits on field personnel monthly
Make recommendations for employees regarding employment, performance appraisal, salary changes, promotions, transfers and terminations
Provide written communication on aspects such as economy/efficiency of operations, quality control performance, production/personnel scheduling, and client relationships

Work with the Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees

Customer Communication:

Refer all consumer complaints to the appropriate authorities
Ensure all complaints are resolved in a timely mannerandare acceptable to our clients
Train employees on conflict resolution strategies

Other duties as assigned.

About You

Must Haves:

Education: High School Diploma or GED
Experience: 1 year of leadership experience in management. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training

Nice to Have:

Education: Bachelor’s Degree in Operations Management or Business Administration
Experience: 2 or more years of experiencein management or a similar supervisory role; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors

Your Skills:

Ability to multi-task, and work independently and as a team
Exceptional flexibility in daily routines

Excellent time management skills
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Proven leadership and team management skills

Strong knowledgeof Microsoft 360 (e.g., Outlook, Excel, Word, etc.)

Drug/Alcohol Testing:

Drug/alcohol testing is required
Drug/alcohol testing required per Non-Regulatoryrequirements for employees working with water, electric, and meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Benefits

Health and Safety:

Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match

Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement:

Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match

PTO Plans (after 90 completed days of service for full-time employees):

Paid Vacation
Paid Holidays
Paid Wedding Day

Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)

Perks/Allowances:

Company vehicle (for all driver-based positions)

Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Company: ACRT, Inc.

Project Manager

Richmond, VA

ACRT Services