Full-Time
Patient Care Technician
Pct
Posted on 9/13/2025
WellNow Urgent Care
1,001-5,000 employees
Operates walk-in urgent care centers nationwide
Compensation Overview
$21/hr
Schenectady, NY, USA
In Person
 Medical, Clinical & Veterinary (1) |
|---|
- High School Degree or equivalent
- Ability to identify equipment problems and correcting or notifying team leader
- Ability to apply written instructions and standardized work practices
- Ability to establish and maintain effective relationships with staff, patients, and families
- Able to withstand physical & mental demands: standing, walking, stooping, and bending. Requires ability to move equipment and transfer patients.
- Computer knowledge and skills, must be able to register patients on the computer in a timely manner
- Up-to-date on injections, and provide documentation, as per OSHA guidelines
- Ability to complete and maintain CPR certification
- Excellent listening and note-taking skills
- Ability to apply written instructions and standardize work practices
- Basic computer skills, including the use of Electronic Medical Records (EMR)
- Demonstrated ability to type at least 45 words per minute
- Strong communication skills, including grammatical, spelling and verbal
- Detail-oriented with proven ability to work effectively under conditions requiring accuracy
- Capable of working well on a team
- Friendly and customer service oriented
- Ability to manage high call volume
- Ability to sit, stand, walk, use hands to finger, grasp, handle or feel, reach, stoop, kneel, crouch, or bend, climb, talk, hear, and perform repetitive motions of hands and/or wrists.
- Requires some physical work; lifting, pushing, or pulling required of objects up to 50 pounds.
- Close mental and visual attention required for planning or directing fairly complex work methods or operations that obtain size, shape, or physical qualities of product.
- 0-25% Travel Requirement.
- Responsible for taking patient history and obtain vital signs
- Perform basic testing or screenings such as: vision, audio, urine drug screens, breath alcohol, EKGs, pulmonary function testing
- Perform necessary phlebotomy for collection of laboratory samples
- Accurately complete corresponding paperwork/computer work for lab tests ordered on blood, urine, tissue and culture samples
- Perform point of care testing such as: strep, mono, glucose, influenza, Urine pregnancy, Urinalysis, blood glucose levels
- Insure sterile technique, instrument cleaning and sterilization, proper use of the autoclave
- Schedule and coordinate necessary records for ancillary care for patients
- Assist providers with exams and testing (pelvic exams, eye irrigations and ear irrigations, I & D’s and splinting/ ortho-glass preparation
- Maintain confidentiality with all patient information (HIPAA)
- Ensures equipment is in working order
- Logs laboratory procedures when completed, processes related paperwork using computer equipment as directed
- Maintains examination rooms and stocks necessary medical supplies
- Performs duties to ensure good patient flow
- Registration duties: explain to patients what insurances that are accepted and those that are out of network as well knowledgeable of all pricing - Properly collect and record payments, complete registration screen in a timely manner
- Accompanies the provider to the bedside
- Accurately and thoroughly documents the patient medical history, physical exam, and procedures
- Completes transcription as requested
- Performs tasks to improve provider efficiency during the course of a shift
- Greets and registers patients
- Answers and appropriately triages phone calls
- Takes payments for visits
- Printing, scanning, and faxing reports
- Other front desk and cleaning responsibilities as assigned.
WellNow Urgent Care runs a network of walk-in urgent care centers across multiple states, including New York, Michigan, and Pennsylvania, delivering immediate medical attention for non-life-threatening illnesses and injuries without requiring an appointment. Patients can also book visits online through the company’s website. How it works: In its centers, patients receive urgent care services for conditions like colds, flu, minor fractures, and other injuries. Visits can be walk-in or scheduled online, and the company bills patients and their insurance providers for the rendered care. What sets it apart: WellNow focuses on providing a convenient, accessible alternative to emergency rooms with a broad multi-state footprint, online appointment options, and a patient-friendly walk-in model that reduces wait times for urgent care needs. Goal: To make urgent medical care fast and easy to access for people who need prompt attention, without needing to go to a hospital.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Chicago, Illinois
Founded
2011
Simplify's Take
What believers are saying
- Rejoining Excellus BlueCross BlueShield network November 2024 restores in-network status, reducing patient friction.
- Campus partnerships like Utica University December 2025 unlock recurring student volumes and institutional relationships.
- Occupational medicine services targeting employers diversify revenue beyond walk-in urgent care demand.
What critics are saying
- April 2023 data breach affecting 597,000 patients triggered $1.1M settlement, eroding patient trust.
- Payer disputes like 2023-2024 Excellus standoff force out-of-network status, diverting 200,000 annual Medicaid visits.
- Hospital-owned urgent cares in Central New York directly compete with WellNow's 41 regional clinics.
What makes WellNow Urgent Care unique
- Urgent Care Association accreditation places WellNow in top 10% of urgent care facilities nationally.
- Multi-state network of 150+ clinics across five states provides geographic scale competitors lack.
- 24/7 virtual care platform complements physical locations, enabling flexible access across modalities.
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Benefits
Health Insurance
Parental Leave
401(k) Company Match
Company News
WellNow Urgent Care partners with Utica University to expand healthcare for students. News provided by. UTICA, N.Y., Dec. 9, 2025 /PRNewswire/ - WellNow Urgent Care has partnered with Utica University to bring quality healthcare directly on campus, ensuring students and staff have convenient access to trusted medical care. The WellNow clinic is located in the Student Health and Wellness Center on the second floor of the Strebel Student Center. Students, university staff, and faculty can now access WellNow's urgent care services through on-site visits with experienced WellNow providers via video technology, who work in conjunction with an on-site patient care technician who assists with examinations and sample collection. "Providing our students with access to convenient, reliable, quality care is a top priority," said Rich Racioppa, Dean of Students at Utica University. "Partnering with WellNow seemed like a natural fit - we've tracked the data for a number of years and found that many students were already gravitating toward their off-campus clinics because they know they can get care easily and quickly. With more than eighty visits already through the first six weeks of the semester, it's clear this expanded service offers the hours and accessibility that students can trust." The partnership addresses college students' unique healthcare needs by providing expert evaluation and treatment for common conditions including colds and flu, COVID-19, testing and treatment for STIs and UTIs, rashes and allergies, lab testing, medication refills, and pink eye. Students benefit from board-certified providers and evidence-based treatment - all accessible without traveling off-campus or missing class time. "At WellNow, we believe quality healthcare should be accessible wherever students are," said Sam Meites, President at WellNow Urgent Care. "This partnership represents our commitment to meeting students where they are and providing the same exceptional care they've come to expect from our 70-plus locations across New York. By bringing our trusted providers directly to campus, we're eliminating barriers to care and ensuring students can focus on their studies while maintaining their health." Understanding that student schedules and healthcare needs don't follow traditional patterns, the partnership provides multiple ways to receive care: On-Campus Care: Available Monday through Friday, 9 a.m. to 5 p.m., allowing students to receive care between classes or during study breaks without leaving campus. Nearby Physical Locations: For students requiring in-person care for injuries such as lacerations, burns, sprains, and strains, there are three WellNow locations within five miles of campus open seven days a week from 8 a.m. to 8 p.m., ensuring care is available during evenings and weekends. Nearby WellNow clinics are located at: * WellNow Urgent Care Utica (South Towne Plaza), 1904 Genesee St., Utica, NY 13502 * WellNow Urgent Care New Hartford, 4754 Commercial Dr., New Hartford, NY 13413 * WellNow Urgent Care Utica (N. Genesee St.), 230 N. Genesee St., Utica, NY 13502 24/7 Virtual Care: Students can connect with WellNow providers anytime from their dorm room, during travel or while studying late at night, ensuring healthcare access never interrupts their academic pursuits. "Quality healthcare shouldn't be constrained by traditional office hours," added Meites. "Our comprehensive approach - combining on-campus video visits, nearby physical locations and round-the-clock virtual care - ensures Utica University students have multiple ways to receive the care they need, when they need it." The partnership ensures financial accessibility by accepting most major insurance plans, including Medicare and Medicaid, while offering competitive self-pay rates for those without insurance coverage. WellNow's partnership with Utica University represents a strategic expansion of accessible healthcare into higher education, ensuring students receive comprehensive medical support as a foundation for academic success. The collaboration demonstrates both teams' shared dedication to making quality healthcare an integrated part of campus life. WellNow is open to partnering with other colleges & universities to offer similar services to students and staff in the coming year. For more information, hours, and to schedule an appointment, visit utica.edu/directory/health-center. About WellNow Urgent Care WellNow Urgent Care is a leading provider of urgent medical care, virtual care, and occupational health services. WellNow has more than 150 clinics across New York, Illinois, Indiana, Michigan, and Pennsylvania. More information about WellNow Urgent Care's services, hours and locations can be found at WellNow.com. About Utica University Utica University is a comprehensive, independent, private institution located in the heart of Central New York. With a proud legacy of innovation, career-focused education, and community engagement, the University prepares students for success in an ever-evolving world. SOURCE WellNow Urgent Care more press release views with
The WellNow Urgent Care data breach settlement benefits 597,000 individuals whose information was compromised in a data breach on April 25, 2023.
Excellus BCBS insurance will be accepted at WellNow Urgent Care effective November 15. EAST SYRACUSE, N.Y., Nov. 12, 2024 /PRNewswire/ -- WellNow Urgent Care announced today that it has reached a definitive agreement to return to the Excellus BlueCross BlueShield insurance network. Excellus BCBS patients who visit any of WellNow's urgent care clinics across New York can use their insurance as of November 15, 2024, without paying any out-of-network fees. "Ensuring convenient access to quality care, particularly in areas where healthcare options are limited, is our primary goal," said Sam Meites, President of WellNow Urgent Care. "We appreciate the urgency and partnership that Excellus BCBS brought to our good-faith negotiations so that, together, we can continue focusing on serving our patients and the community in New York."
Petschauer joins the Y after serving as a multi-site director for WellNow Urgent Care.
Telehealth has evolved from a niche service to a central element of healthcare, a shift accelerated by the COVID-19 pandemic. This evolution reflects a broader move toward digital health solutions that fundamentally change patient care. “We’re creating that on-demand experience for patients to get care through a more omnichannel lens,” Aniq Rahman, founder and CEO of Fabric, explained to PYMNTS in an interview. “We want to give great care virtually so people don’t have to leave their homes.”. Fabric’s care enablement system integrates virtual and in-person services through conversational AI and adaptive interviews. This system, designed by clinicians, enhances care quality, accelerates workflows up to tenfold, reduces call center volume by 15%, and improves appointment slot utilization