Product Manager @ Bestpass

We Speak Safety and Efficiency:

In September of 2024, Bestpass, Fleetworthy, ExpressTruckTax and Drivewyze rebranded as Fleetworthy. This rebrand reflects our ongoing mission to simplify fleet safety, compliance, and toll management under one unified brand.

Fleetworthy is revolutionizing road safety and fleet management with a command center for safety, compliance, and efficiency. Our connected suite provides real-time insights and control, enabling customers to maximize efficiency, reduce risk, and save money.

With technology that unifies safety, compliance, toll management, weigh station bypass, and more, Fleetworthy empowers organizations to perform at their best. We simplify operations to ensure every vehicle and driver is not just compliant, but beyond compliant. Supporting millions of drivers and vehicles, Fleetworthy is leading a new era in road safety and fleet technology.  

At Fleetworthy, you’re in the driver’s seat!

Road Map:

The Product Manager position is focused on growth. You will propose and implement initiatives that drive revenue and user retention and leverage an understanding of customer needs combined with quantitative analysis to set the product direction for growth. You will own key growth metrics and work with the design, engineering, marketing, and analytics teams to achieve company growth targets. Primary responsibilities include gathering and documenting product requirements, prioritizing the product backlog and ensuring all product initiatives are executed in line with the product vision. This position is an integral role where you will contribute to building world class solutions for our business and customers and drive a product-led, customer-focused evolution of Bestpass and Fleetworthy platforms.

What Your Ride Will Look Like:

Work closely with the Product Team and Senior Leadership to gain a complete understanding of the product vision, direction, and needs. Promote the vision throughout the company to ensure Development, Sales, Customer Experience and Marketing efforts are aligned.
Implement lean product methodologies and process.
Implement, develop, and drive continuous discovery process.
Align teams in assessment of user interviews and prototype feedback.
Create and maintain product documentation. Define requirements, user stories, and acceptance criteria for product functions and features.
Fill Product Owner role in Agile/Scrum processes.
Coordinate and lead internal teams through the design, development, testing and post launch assessment of new product releases.
Balance business objectives and customer needs, reconciling the goals of the business with benefits to the customer.
Suggest and make strategic decisions on deliverables to balance full featured product with MLP (Minimum Lovable Product) when business needs dictate. Become the product’s “go to” resource for other internal teams. Gather product requirements, prioritize feature implementations, and improve overall user experience.
Measure adoption, usage data, and business results from product launches. Gather user feedback and establish internal feedback loops. Suggest product enhancements to improve user experience. Analyze ideas and bring recommendations to leadership for prioritization.
Oversee implementation and release workflow and deadlines from a Product perspective. Work with Development and QA throughout the sprint to ensure that the work will meet business requirements and is controlled for scope. Perform quality assurance acceptance testing and support user testing as appropriate on user stories.
Work with users to validate concepts, themes, vision, and prototypes. Assist in developing and maintaining success measurements (KPIs).
Clearly and continuously communicate the status and impact of work on the product roadmap, in development, and upcoming for release.
Manage the product backlog.

Show Off What You Have:

Ability to convey complex ideas, system architectures, and interaction effectively to technical and non-technical audiences.
Experience implementing or influencing lean product methodologies in an environment where everyone wears multiple hats. Experience with Software as a Service product
Demonstrated experience creating effective business level product documentation.
Strong influencing and partnership / collaboration skills to drive cross-functional teams.
Inquisitive – willing to ask questions and seek out resolutions. Strong time management, prioritization skills, project management/organizational skills
Excellent technical, analytical, and strategic planning skills. Ability to work under pressure and complete the projects by deadlines.
Ability to multi-task and work on multiple projects simultaneously. Internal/external customer focus. Thrive on spending time with customers to understand their problems and working with internal technical teams to develop innovative solutions.
Ability to Product Manage user interface and information architecture related work as well as work around data reconciliation, file transfer error handling and error resolution.
Ability to run basic SQL queries to help inform product decisions.
BS/BA degree in Technology, Business or equivalent
Minimum 3-5 years’ experience product management or similar role

Fuel Gauge: This position has a salary range of $110,000 to $120,000 depending on experience and other determining factors.

What Drives Us to Work Every Day:

We are laid back but always professional.
We pride ourselves on making a difference, to our employees, clients, and their businesses.
We love “quirky” and accept team members for who they are & what they bring to the table.
We are proud to build all our relationships based on transparency and trust.
All our teams consist of top talent who are energetic, inquisitive, and love jumping out of bed each day because they know they can and will make a difference!

We care about your Zen:

A flexible work environment.
An amazing benefits package so you can rest assured your needs are taken care of.
Paid time off so you can have time to relax and experience a healthy work-life balance.
A 401K plan with an impressive company match. It’s never too early to start saving for retirement!
Health and wellness-focused work environment with office fitness challenges, and plenty of outdoor space to take a walk or just clear your mind.
We reward success with promotions from within and encourage all employees to switch lanes and check out other departments.
We pay hefty referral bonuses to all employees who refer family and friends!

Bestpass Core Values – We are 1TEAM

People 1st - People 1st! We win as a team by collaborating, having each other’s backs, and bringing out the best in each other. We always treat others as they would like to be treated.
Trust - We inspire trust by delivering on our promises, owning outcomes, being transparent in our communications, and acting with integrity.
Every Trip Matters - Because every trip that our customers take is important to them, it’s important to us. Whether it is a load being hauled across the country or a service vehicle traveling on a toll road, our customers count on us to deliver the right expertise, software, and data to make every trip safe, efficient, and productive.
Always Innovating - We solve for the customer and focus on outcomes. We are nimble in our approach. When we fail, we fail fast and learn from it. We are here to disrupt, not to fit in.
Mindset - We are committed to a growth mindset. Our efforts and attitudes are what determine our abilities. We embrace good criticism. We seek new challenges. We never stop learning.

About Bestpass: Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all sizes. Bestpass saves fleets time and money by consolidating payments and providing insight into cost per vehicle. Bestpass, founded in 2001, covers 100% of major toll roads across the U.S., supports more than 30,000 customers, and processes over $1.5 billion in toll transactions annually. Bestpass offers a range of toll coverage options for owner-operators, regional fleets, and national fleets, as well as customized solutions for specific needs.

About Fleetworthy Solutions: Fleetworthy Solutions, Inc. provides DOT safety and regulatory compliance services to commercial fleets that take them Beyond Compliant. Fleetworthy combines exceptional client service, advanced technologies, and more than 40 years of transportation industry expertise to make sure that drivers and assets are truly fleetworthy. The company helps private fleets, for-hire carriers and third-party logistics companies of all sizes surpass compliance of federal, state, and local regulations and streamline processes to reduce costs and mitigate risks.

Fleetworthy is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations

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