Full-Time

Customer Order Specialist

Confirmed live in the last 24 hours

Zeiss

Zeiss

1,001-5,000 employees

Produces optical instruments and medical devices

Compensation Overview

$27 - $33/hr

+ Performance Bonus

Mid

Company Does Not Provide H1B Sponsorship

Dublin, CA, USA

Category
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
SAP Products
Requirements
  • BA or BS degree preferred
  • Requires three (3) years of related experience in Order Administration, international order experience highly desirable
  • Ability to respond to inquiries and/or complaints from customers and regulatory agencies
  • Excellent written and verbal communication skills
  • Proficiency with SAP ERP and CRM highly preferred
  • Experience with Microsoft Office suite of products and MS Outlook or similar software applications
  • Experience with international shipping guidelines and terminology
  • Teamwork skills and ability to work effectively in group situations
  • Strong interpersonal skills to develop rapport and trust with clients and co-workers
Responsibilities
  • Provide timely response and follow-up on all customer inquiries and complaints; if needed, arrange review with affected internal teams needed for resolution and coordinate response to customer/dealer.
  • Validate and book orders to ensure correct product configuration, accuracy of pricing and discounts, regulatory requirements as well as validation of requested delivery dates and scheduling; provide status of open orders and shipments to the customer/dealer.
  • Monitor orders and work with production control, shipping and logistics to acquire needed product information for shipment. Review scheduled ship dates to reflect changes in customer’s delivery requirements. Review backlog and update or escalate accordingly.
  • Provide order status reports as required. Adhere to month-end cut-off schedules.
  • Process Sales orders, returns, exchanges, cancellations, and price adjustments in accordance with established work instructions and procedures.
  • Process orders for preventative maintenance on field service tooling, including order creation, serial number tracking, and invoicing.
  • Prepare documentation for international shipments as needed in coordination with international traffic team.
  • Prepare Letter of Credit documentation as required.
  • Provide back-up to other team members as required.
  • Assist with and conduct testing in SAP for updates relating to order administration and document results as required.
  • Assist with creation and revision of order administration work instructions as needed.
  • Analyze and trouble-shoot errors encountered during booking process, coordinate resources for resolution; document and communicate as necessary.
Desired Qualifications
  • Letter of Credit experiences and familiarity with export documentation preferred

ZEISS specializes in optics and optoelectronics, providing a wide range of products for medical professionals, industrial manufacturers, and consumers. Their offerings include high-precision optical instruments, medical devices, and equipment for semiconductor manufacturing. ZEISS also produces vision care products, such as corrective lenses, and provides eye health consultations. The company stands out from competitors by focusing on sustainability, using renewable energy sources and working to reduce carbon emissions. With a large workforce and significant annual revenue, ZEISS aims to deliver high-quality optical solutions while maintaining a commitment to environmental responsibility.

Company Size

1,001-5,000

Company Stage

Growth Equity (Non-Venture Capital)

Total Funding

$14.9M

Headquarters

Oberkochen, Germany

Founded

2001

Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven imaging solutions enhance diagnostic accuracy and efficiency in medical devices.
  • Global digital pathology market to reach $1.4 billion by 2025, driven by AI adoption.
  • AI-powered microscopy allows precise, automated analysis of biological samples.

What critics are saying

  • Increased competition from AI-based digital pathology companies like Mindpeak.
  • Mindpeak's $15.3M funding enhances their growth and technological capabilities.
  • Zeiss's market position in digital pathology may be challenged by new entrants.

What makes Zeiss unique

  • Zeiss integrates AI-driven imaging into medical devices for enhanced diagnostic accuracy.
  • Zeiss collaborates with medical device manufacturers to innovate imaging technologies.
  • Zeiss develops AI algorithms for early detection of eye diseases in ophthalmology.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Performance Bonus

Company News

Vision Monday
Oct 1st, 2024
Carl Zeiss AG Names Andreas Pecher as President and CEO, Effective April 2025

Thus, Dr. Frank Rohmund was appointed a member of the executive board and head of the Zeiss Semiconductor Manufacturing Technology (SMT) segment effective January 1, 2025, the announcement said.

Business Wire
Oct 1st, 2024
Mindpeak secures $15.3M in series A funding to accelerate growth in AI-based digital pathology

Mindpeak, the leader in AI-powered pathological solutions, today announced it has raised $15.3 million in a Series A funding round. The round was led

Metrology News
Jul 8th, 2024
Enhanced PMI Library Improves CMM Productivity

ZEISS is releasing a new version of the standard software for measuring technology on the market: ZEISS CALYPSO 2024 with many new features and improvements for different user groups.

Metrology News
Jul 8th, 2024
ZEISS Introduces Compact CMM for Precise Measurement of Large Volume Parts

ZEISS has launched the ZEISS MMZ 1 table CMM, designed specifically for large workpieces and applications that require highly accurate contact measurements.

3DPrint
Jun 20th, 2024
Optics Giant ZEISS Teams with Artec 3D for 3D Scanning Software

Optics giant ZEISS teams with Artec 3D for 3D scanning software.