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Director of Product Management
Customer Experience Platform, Cxp
Posted on 5/26/2022
Experience Level
Desired Skills
  • Develop and execute the strategy for the Voice of Customer feedback programs with your Customer Success, Marketing and Product Management partners, coordinating goals from multiple stakeholders
  • Lead a group of Product Development teams focused on VOC, web application development, Design System and Self-Service Support tools
  • Execute Toast's Product-Led Growth (PLG) strategy, with a focus on self-discovery and ARPU expansion
  • Coordinate feature development and integration work between R&D feature teams and Marketing, and Customer Success
  • Demonstrate using data to set and communicate quarterly and annual goals, and to build compelling business cases for investment
  • Own the outcomes of your teams, team makeup, training and growth to influence company strategy
  • Empower, coach and lead a cross-departmental team, use influence without authority to listen, synthesize and adjust strategies and tactics to achieve goals shared with other organizations within Toast
  • Organize common tracking and reporting across all departments for your programs, and deliver regular updates to stakeholders and executive sponsors
  • Collect, research and assess new opportunities for the CXP team to work on cross-departmental customer experience projects
  • Define metrics for your programs and deliver progress and outcome analysis to our stakeholders
  • Establish program standards, documentation and guidance for Product team members
  • Expert proficiency (7+ years experience) in Product Management in complex organizations
  • Accountability for cross-departmental programs with multiple stakeholders from Product, Marketing and Customer Success teams within individual programs
  • Proficiency in stakeholder presentations at the executive level
  • Experience with product lifecycle management - from inception through implementation, growth and sunsetting. You've navigated all the phases of a product's life
  • Experience with B2B metrics for SaaS including financial, customer satisfaction, employee satisfaction and operational outcomes
  • Experience working with and integration of 3rd party software vendors, from contract negotiation through implementation and operation
  • Prior experience working within and across a Portfolio Product organization, and (nice to have) experience in SaaS or hybrid Hardware/SaaS business Onboarding

1,001-5,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
  • Peer Nominated Toastie Awards
  • Professional Development Reimbursement Program
  • Sabbatical
  • Unlimited Vacation & Flexible Work Hours
  • Medical, Dental, & Vision Coverage + Wellness Stipend
  • Commitment to Employee Wellness
Company Values
  • Lead with Humility
  • Embrace A Hospitality Mindset
  • Always Be Hungry
  • One Team
  • Stay Toasty
  • Driven with Purpose