Business Transformation – Senior Manager

​Business Transformation - Sr Manager - Healthcare Provider – Acute Care

Today's healthcare environment is undergoing rapid change and transformation. The market is being impacted by changing regulations, new payment structures, increasing reliance on technology, and a move towards population health. As a senior manager within our Health consulting practice, you'll work with clients across the healthcare industry, from hospitals and integrated delivery networks to commercial and governmental insurers. You'll use your industry knowledge and relationship skillsets to assist our clients in delivering services efficiently and effectively. 

The opportunity 

As part of EY's Health consulting practice, you will work with these clients across the country in solving complex problems in today's rapidly changing healthcare environment.  We currently are seeking a highly motivated Senior Manager, with a focus on provider operations, to manage client engagement teams, work with a wide variety of clients to deliver professional services and manage business development activities on strategic and global priority accounts.  

Your key responsibilities 

As a Senior Manager in our Health consulting group focused on Clinical Operations, you'll spend most of your time teaming with our provider team working with a broad spectrum of not-for-profit and for-profit healthcare clients, including hospitals, healthcare systems, physician practices and academic medical centers, to assess and redesign clinical processes across the following areas: 

• Operational improvement 
• Benchmarking and financial quantification 
• Cost reduction/revenue enhancement 
• Workflow redesign  

Our current hiring priorities are focused on engagements related to acute care.  Candidates with experience leading work in the following areas are strongly preferred:

• Acute care labor/ productivity
• ED throughput
• OR optimization
• Length of stay and patient throughput
• Care management redesign
• Acute care organization design/ span of control

Skills and attributes for success 

• Effectively manage and motivate client engagement teams with diverse skills and backgrounds
• Foster an innovative and inclusive team -oriented work environment. Play an active role in counselling and mentoring junior consultants within the organization 
• Foster relationships with client personnel at appropriate levels. Consistently deliver quality client services. Drive high-quality work products within expected timeframes and on budget. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes 
• Cultivate and manage business development opportunities. Understand EY and its service lines and actively assess/present ways to serve clients. Develop and maintain long-term client relationships and networks 
• Demonstrate in-depth technical capabilities and professional knowledge  

To qualify for the role, you must have 

• A bachelor's degree and approximately 10 years of related work experience; or a graduate degree and approximately 7 years of related work experience. 
• Approximately 7 years of healthcare consulting experience in provider operations; acute care experience is preferred. 
• Prior experience as a senior manager (or above), in a consulting firm or in a senior management role within industry 
• Ability to read and interpret hospital financial statements and contract terms, utilize complex financial models, experience with operational process mapping and experience with healthcare cost reduction planning and implementation 
• Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives 

• Experience in selling and delivering projects that cover the full life cycle of assessment, design and implementation support; demonstrated record of driving revenue within existing healthcare clients and in developing new prospects at the "C" level of large healthcare companies 
• Ability to manage a team of staff/senior/manager consulting professionals 
• Ability to work collaboratively in a team environment 
• Strong analytical and problem-solving skills, as well as excellent oral and written communication skills 
• A willingness to travel to meet client needs

Ideally, you'll also have 

• A degree with an emphasis in Finance, Accounting, and/or Business; CPA, MBA, MHA and/or MPH  
• Clinical background is preferred but not required.

What we look for 

We're interested in passionate leaders with strong vision and a desire to stay on top of trends in the healthcare industry. If you have a genuine passion for healthcare, this role is for you.