Business Systems & Operations Manager @ 7shifts

7shifts is an all-in-one team management software platform designed for the restaurant industry. We’re used by 1 in 15 restaurant workers and over 35,000 restaurants across North America. Our mission is to simplify Team Management and improve performance for restaurants, with a long-term vision of reimagining hiring for hospitality through our network of restaurants and hospitality professionals.

As the Business Systems & Operations Manager you will be responsible for building a brand new Technology Operations function within the Business Operations department at 7shifts. Reporting into the Manager, Revenue Operations, you will play a key role in helping the organization scale and increase technology efficiency through systems and solutions.

We’re building an inclusive work environment that is representative of the diverse industry we have the pleasure of serving and encourage candidates from all backgrounds to apply.

What you’ll do:

Lead Tech Stack architecture and optimization across both revenue (Marketing, Sales, Success) and operations teams (Product, Support, Finance, People & Culture)
Identify, evaluate and develop systems and procedures that are cost effective and that help scale operations
Partner with department leaders to understand needs and provide thought leadership on technology solutions that drive efficiencies
Lead and build an internal Tool Procurement Committee by integrating existing team members from various departments and Project Manage tool implementations, adoption and consolidation efforts
Collaborate with Data & Analytics and Revenue Operations peers to achieve Business Operations’ department goals

What you have:

2+ years of technical expertise in managing solutions architecture and automated systems
A demonstrated strategic mindset and effective operational transformation track record
A deep understanding of how CRM, project management, data management and BI tools are utilized across various teams
A proven track record of effectively setting and achieving team KPIs and goals
Previous experience working in fast growing tech companies (Series B and beyond stage) or technology consulting (in companies such as Deloitte, Accenture, etc.)

It’d be even cooler if you had:

Experience implementing an ERP and/or HR software
Revenue operations, technology consulting and/or process improvement experience
Track record of effective collaboration with Data, Analytics and Business Intelligence teams
Enterprise Architecture knowledge

Perks:

Culture: We value authenticity, trust, curiosity, and diversity of thought
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & parental leave top-up
Flexibility: Unlimited vacation, one month paid sabbatical on your 5-year anniversary, and flexible working arrangements including remote and hybrid with offices located in Toronto and Saskatoon
Technology: Apple equipment plus a technology spending account so you have a comfortable place to work, no matter where you are!
Equity: Equity in a Series C VC-backed SaaS company
Opportunity: A continuous professional development budget with many opportunities for training & career growth

We thank you for your interest in joining the 7shifts team! While we welcome all applicants, only those who are selected for an interview will be contacted.

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