Resident Manager

Overview

Resident Manager

FT, $17.50-$18.75/hour with Benefits

Overnights, Wed, Friday, Sat., Sunday, 4/10 Shift, 10pm-8am

State Street Apartments Program, Youth Services

The Salvation Army, Syracuse Area Services

Overview:  The State Street Apartments is a 6-bed, co-ed residential housing unit for homeless young adults with diagnosed mental illness, 18 to 25 years of age. The program offers intensive mental health case management services in a supportive environment.  The role of Resident Manager at the State Street Apartments serves young adults in residence and also those living in the community who are homeless or at imminent risk of becoming homeless.  Resident Managers help our young adults who are part of this program to receive independent living skills training, social group support and educational and recreational services focused on building self-sufficiency.

Responsibilities

Even though this position is on the Overnight Shift, the role of a Resident Manager can involve the following:

• Supervise house routine, including supervision or assistance with chores, providing clients’ access to medications and recording same, supportive listening and creating an atmosphere of acceptance and understanding.
• Assist Case Manager and Case Aide in working with residents on their individualized service plan(s).
• Promote activities to increase competence of independent living skills.
• Monitor social group activities, assist with recreational activities and other special events.
• Provide transportation as needed.
• Orient new residents to the program.
• Assist with practical needs to establish residency and create a comfortable living environment.
• Provide conflict resolution, crisis intervention, and supportive counseling as needed.
• Supervise residents and maintain adherence to resident agreements.
• Council and impose consequences per specified SSA protocols.
• Complete cleaning/maintenance duties and shift specific support services.
• Supervise/assist clients in chore activities as needed.
• Maintain statistical accountability and provide clear and concise individual case narratives and log entries for all residents.
• Maintain communication shift-to-shift in Communication Log.
• Attend mandatory staff meetings, all required training sessions, and case review meetings.
• Answer telephone and respond to telephone inquiries.
• Monitor building security.
• Inform Program Manager of any necessary maintenance repairs.

Qualifications

What do we look for in a potential employee for the role of Resident Manager for the State Street Apartments Program?

• High school diploma or equivalent.
• More than one year of experience working with adolescents or young adults.
• Valid driver’s license that meets The Salvation Army insurance requirements is preferred.
• Ability to achieve and maintain CPR Certification
• Skilled in diffusing a crisis situation(s) both within team settings and independently.
• Willingness to document program events and carry out scheduled or spontaneous tasks
• Capable of applying all assigned training topics

Equal Opportunity Employer:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on

age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law.