Full-Time

Senior Customer Success Architect

Balbix

Balbix

51-200 employees

AI-powered platform for cybersecurity risk reduction

Data & Analytics
Cybersecurity
AI & Machine Learning

Senior

San Jose, CA, USA

Requirements
  • Bachelor's / Master’s degree in computer science or related technical field
  • 5+ years of experience of which minimum 3+ years experience working in customer-facing technical roles in cybersecurity space
  • Proficiency in comprehending and articulating technical details and value proposition
  • Experience with designing and deploying complex solutions that serve the customer’s needs
  • Experience directly working with senior customer stakeholders
  • Strong problem solving and organizational skills
  • Experience with Big4 consulting is a big plus
Responsibilities
  • Work with customers to explore their cyber risk management requirements
  • Architect scalable and flexible solutions for Balbix to operate within customer’s environment
  • Lead onboarding, configuration and integration of Balbix solution
  • Educate customers on the Balbix value proposition as well as Balbix’s capabilities
  • Design and drive workflows to reduce customer’s cyber risk quickly and efficiently
  • Capture best practices from your customer engagements and share across the company
  • Lead Customer Success activities including running QBRs, managing escalations, and conducting regular status calls
  • Identify and achieve targets on CS metrics including renewals, customer satisfaction etc,
  • Collaborate on and create artifacts that can help other customers

Balbix stands out as a leader in the cybersecurity industry, offering a unique approach to risk reduction by utilizing AI to identify and mitigate the most critical cybersecurity issues. Their Security Cloud platform not only automates inventory of cloud and on-prem assets but also provides a unified view of cyber risk in monetary terms, enabling data-driven decision making. The company's recognition in CNBC's 2022 list of Top 25 Startups for the Enterprise and ranking #32 on the 2021 Deloitte Fast 500 North America, along with its growing clientele of Fortune 500 companies, attests to its competitive advantage and industry leadership.

Company Stage

Series C

Total Funding

$101.6M

Headquarters

San Jose, California

Founded

2015

Growth & Insights
Headcount

6 month growth

5%

1 year growth

33%

2 year growth

58%