Full-Time
Senior Customer Success Architect
Confirmed live in the last 24 hours
Balbix
51-200 employees
AI-driven cybersecurity risk management platform
Senior
San Jose, CA, USA
Position requires onsite presence in San Jose, CA.
- Bachelor's / Master’s degree in computer science or related technical field
- 5+ years of experience of which minimum 3+ years experience working in customer-facing technical roles in cybersecurity space
- Proficiency in comprehending and articulating technical details and value proposition
- Experience with designing and deploying complex solutions that serve the customer’s needs
- Experience directly working with senior customer stakeholders
- Strong problem solving and organizational skills
- Experience with Big4 consulting is a big plus
- Work with customers to explore their cyber risk management requirements
- Architect scalable and flexible solutions for Balbix to operate within customer’s environment
- Lead onboarding, configuration and integration of Balbix solution
- Educate customers on the Balbix value proposition as well as Balbix’s capabilities
- Design and drive workflows to reduce customer’s cyber risk quickly and efficiently
- Capture best practices from your customer engagements and share across the company
- Lead Customer Success activities including running QBRs, managing escalations, and conducting regular status calls
- Identify and achieve targets on CS metrics including renewals, customer satisfaction etc
- Collaborate on and create artifacts that can help other customers
Balbix helps businesses manage and reduce the risk of data breaches through its cybersecurity platform, the Balbix Security Cloud. This platform uses artificial intelligence to gather and analyze data from various security and IT tools, providing a clear view of a company's cybersecurity risk in monetary terms. This allows organizations to identify and prioritize vulnerabilities effectively. Balbix serves a wide range of clients, from small teams to large Fortune 500 companies, and operates on a subscription model, offering real-time visibility into security issues. Additionally, Balbix provides professional services like implementation support and training to enhance the user experience. The company's goal is to automate cybersecurity processes and help clients minimize their risk of cyber attacks.
Company Stage
Series C
Total Funding
$113.7M
Headquarters
San Jose, California
Founded
2015
6 month growth
↑ 3%1 year growth
↑ 8%2 year growth
↑ 35%
Simplify's Take
What believers are saying
- Balbix's partnerships, such as with TRINEXIA, expand its market reach and distribution capabilities.
- The introduction of the BX4 engine, powered by Nvidia AI, enhances Balbix's analytical capabilities and risk visibility.
- The addition of seasoned executives like Marene Allison to the advisory board strengthens Balbix's strategic direction and industry expertise.
What critics are saying
- The rapidly evolving cybersecurity landscape requires continuous innovation, which can be resource-intensive and challenging.
- Dependence on AI and automation may lead to over-reliance, potentially overlooking nuanced security threats.
What makes Balbix unique
- Balbix leverages AI to quantify cybersecurity risk in monetary terms, providing a unique and actionable perspective for businesses.
- The Balbix Security Cloud consolidates data from various security and IT tools, offering a comprehensive and real-time view of a company's security posture.
- Balbix's automation of CIS Benchmark requirements and mapping to the MITRE ATT&CK Framework sets it apart in compliance and vulnerability management.
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