Full-Time
Byram Healthcare Customer Representative
Posted on 2/4/2025
Owens & Minor
10,001+ employees
No salary listed
Junior
Anaheim, CA, USA
- High School Diploma or equivalent required
- 1-2 years of customer service experience required
- Call center experience preferred
- Bilingual in Spanish/English preferred
- Answer high-volume inbound customer calls via an automated phone system
- Make outbound calls to patients, referrals, and sales as needed
- Utilize resources to troubleshoot and resolve patient issues
- Use full product knowledge of at least two Byram therapies to service patients
- Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team
- Consistently meet and attain required Key Performance Indicators (KPIs)
- Perform other duties as required
- Excellent written and verbal communication skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn Byram products and therapies
- Strong customer service skills with the ability to resolve patient concerns
- Demonstrate soft skills to enhance patient experience
Company Size
10,001+
Company Stage
IPO
Headquarters
Mechanicsville, Iowa
Founded
1882
Simplify's Take
What believers are saying
- The acquisition of Rotech aligns with the growing trend of home-based care solutions.
- Owens & Minor can benefit from the rising demand for rapid medical supply delivery.
- Digital transformation in healthcare logistics offers opportunities for operational improvements.
What critics are saying
- The Rotech acquisition may not achieve the projected $50 million in synergies.
- Ongoing securities fraud investigation could lead to significant financial penalties.
- Recent executive changes may impact Owens & Minor's strategic decision-making.
What makes Owens & Minor unique
- Owens & Minor focuses on expanding home-based care through strategic acquisitions like Rotech.
- The company is capitalizing on the demand for efficient healthcare supply chain solutions.
- Owens & Minor is investing in digital transformation to enhance operational efficiency.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Employee Stock Purchase Plan
Tuition Reimbursement
Company News
Owens & Minor Inc., a health care logistics company, filed a complaint against Anthem Blue Cross and Blue Shield on Monday, claiming that the third-party administrator refused to provide necessary claims data and overpaid certain claims on behalf of the plan sponsor, resulting in unnecessary costs.
Owens & Minor has promoted Jonathan Leon to executive vice president, chief financial officer (CFO), effective immediately.
Janney Montgomery Scott LLC invests $358,000 in Owens & Minor, Inc. (NYSE:OMI).
Under the terms of the agreement, which was unanimously approved by the Board of Directors of each company, Owens & Minor will acquire Rotech for $1.36 billion in an all-cash transaction.
Owens & Minor (NYSE: OMI) has signed a definitive agreement to acquire Rotech Healthcare Holdings for $1.36 billion in cash, with a net purchase price of approximately $1.32 billion after tax benefits. Rotech generated about $750 million in revenue with an EBITDA margin of nearly 30% in 2023. The acquisition aligns with Owens & Minor's strategy to expand in home-based care. The deal is expected to close by the end of 2024 and achieve $50 million in synergies by year three.