Full-Time

Commercial Lines Account Manager

Posted on 10/25/2024

HUB

HUB

5,001-10,000 employees

Data & Analytics
Consumer Software
Fintech

Junior

El Paso, TX, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Marketing
Requirements
  • Experience in an Account Manager/Account Administrator role in a brokerage environment preferred
  • Bachelor’s degree preferred
  • P & C License preferred
Responsibilities
  • Manages a book of insurance business, while acting with a high degree of independent discretion, autonomy, and decision-making
  • Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
  • Provides a high level of support to Producers in obtaining, maintaining, and expanding business
  • May also be responsible for account rounding and in accordance with standard practices, policies, and procedures
  • Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB Broker Standards
  • Oversees the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
  • Acquires understanding of clients’ insurance objectives and critically analyzes and compares insurance plans to determine suitability. Stays abreast of changes in the insurance industry and other external conditions that may impact their clients
  • Makes appropriate recommendations to clients in response to those changes
  • Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve. May also negotiate with underwriters and carriers
  • Troubleshoots billing issues
  • Responsible for overall retention of accounts in assigned book of business
  • Organizes client meetings when necessary
  • Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary. Ensures the accuracy of data in those systems
  • Prepares reports for management as required
  • Oversees functions performed by Account Administrators as required
  • Supports, mentors, and trains Account Administrators, as necessary
  • Attends industry related continuing education training and courses
  • Performs other duties and projects as assigned

Company Stage

N/A

Total Funding

N/A

Headquarters

Chicago, Illinois

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • HUB's strategic leadership appointments, like Tim DeSett and Lauren Melzer, indicate a strong focus on growth and innovation.
  • The company's continuous expansion through acquisitions suggests robust financial health and a commitment to broadening its service offerings.
  • HUB's emphasis on personalized solutions, such as the clinical informatics resources for employee benefits, enhances its appeal to a diverse client base.

What critics are saying

  • Frequent acquisitions may lead to integration challenges and potential cultural clashes within the organization.
  • The competitive insurance brokerage landscape requires HUB to continuously innovate to maintain its market position.

What makes HUB unique

  • HUB International's aggressive acquisition strategy, including recent purchases of Wade Associates and WestStar Insurance, positions it as a dominant player in the insurance brokerage market.
  • The introduction of HUB Infused Analytics™ Data Suite for personalized employee benefits showcases HUB's commitment to leveraging data analytics for client advantage.
  • HUB's expansion into niche markets, such as aviation risk advisory services for affluent clients, differentiates it from traditional insurance brokers.

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