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Network Operations Manager
Posted on 10/19/2022
Toronto, ON, Canada • Mississauga, ON, Canada
Experience Level
  • Bachelor's or master's degree in Computer Science, Engineering, or related field
  • 10 or more years of relevant experience architecting, designing, installing and maintaining network systems
  • 2 years of experience leading engineering teams strongly preferred
  • Experience in managing teams and with responsibility for completing complex deployment projects within budget and on specific timelines
  • Demonstrated project management and project planning capabilities
  • Experience with team building and mentoring engineers
  • Project management skills, ability to manage time and complex tasks, and working knowledge of SLAs and Metrix
  • Solid understanding of Incident, Problem and Change Management ITIL services
  • Strong interpersonal and communication skills and the ability to work effectivity with a wide range of constituencies to communicate technical information and non-technical personnel
  • Participate in design and production deployment of new networking solutions or updates to existing environments
  • Intermediate experience in architecting large-scale global networks and documentation
  • Intermediate experience in SDN and SD-WAN
  • Intermediate experience with Cisco switching and routing platforms such as Cisco Nexus, Cisco Catalyst, Cisco ISR and ASR
  • Intermediate experience and understanding of OSI or TCP/IP model
  • Intermediate experience and understanding of dynamic routing (BGP, EIGRP and OSPF)
  • Intermediate experience and understanding in technical areas: Networking Protocols/Services BGP, OSPF, IPSec, GRE, HSRP/VRRP, NAT/PAT, SNMP, MPLS, VoIP, SIP, VPLS, QoS, T1, DS3, Ethernet, Firewalls, SDN , SDA and Cisco DNA
  • Excellent technical abilities and working experience of Cisco network infrastructure
  • Intermediate experience in wireless protocols (802.11) and Cisco Wireless Controllers
  • Preferred experience in network load balancers such as Citrix NetScaler
  • Intermediate experience in Network security, Cisco ASA and Palo Alto firewall platforms
  • Developing, maintaining, supporting, and optimizing key functional areas, particularly in the support of network infrastructure
  • Responsibility for Incident Management, Problem Management, Monitoring Response and Reporting/Metrics
  • 24/7 responsibility for network (voice and data) availability
  • Build, develop, and lead local and remote team of technical network team resources
  • Proactive communication on network health, impacts, executive escalations, and other critical analysis to Management and key stakeholders
  • Build, develop, and lead problem management process to ensure long-term network performance and stability
  • Define processes and controls providing on-call support
  • Provide guidance and assistance to network operations to maintain availability and performance of network services at the highest possible levels
  • Drive a continuous improvement environment
  • Provide expert root cause and corrective action leadership to resolve all operational issues found across network infrastructure and hardware platforms
  • Implement process improvement by empowering peer departments with procedures and toolsets to best support the business. Facilitate change management, incident management and notifications as well as root cause analysis
  • Provide senior management with detailed reviews and reports of service disruptions, metrics, and launch plans
  • Participate in design and production deployment of new networking solutions or updates to existing environments
  • Participation in Xylem Watermark volunteer activities
Desired Qualifications
  • CCNP certification or equivalent is a plus

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.
Company Core Values
  • Respect: for each other, for diversity of people and opinions, for the environment
  • Responsibility: for our words and actions, for customer satisfaction, for giving back to our communities
  • Integrity: for acting ethically, for doing what we say we’ll do, for having the courage to communicate with candor
  • Creativity: for thinking beyond boundaries, for anticipating tomorrow’s challenges, for unlocking growth potential