Full-Time

Sales and Customer Technologies Product Manager

Posted on 5/28/2024

SunSource

SunSource

1,001-5,000 employees

Industrial fluid power distribution and services

Industrial & Manufacturing
Food & Agriculture
Energy

Mid

Elmhurst, IL, USA

Required Skills
Agile
Sales
UI/UX Design
Communications
Management
SCRUM
Requirements
  • Bachelors or Masters Degree in computer science, information systems, business administration or related field
  • Three to five years of experience in digital product management or similar role
  • Understanding of core Sales processes and enabling technologies
  • Strong analytical, prioritization, and negotiating skills
  • Experience in usability, UX and customer-focused design
  • Passion for building great products to solve business problems
  • Experience with Agile application development methodologies and cloud solutions
  • Preferably experience in Distribution and/or Manufacturing
  • Strong experience in Agile, Project Management/SCRUM
  • After hours availability and travel are required
Responsibilities
  • Support and enhance the sales processes to increase revenue, drive automation, improve customer experiences and increase leads, opportunities and quotes across the enterprise
  • Drive strategies and multi-year vision to build best-in-class Sales & Customer Tool roadmap including Feature Roadmap, Product Release Plans, and Backlog Grooming
  • Spend time in the field with the Sales team to understand customer needs and day to day sales process
  • Obsess on Sales & Customer needs to drive the product roadmap
  • Lead voice of sales to inform the product roadmap. Conduct user research and usability studies, collaborating with the sales team and IT throughout the process
  • Conduct research, validation, and white space analysis to identify opportunities for new or existing features and functionalities
  • Ensure that sales initiatives are fully integrated with the strategic-planning process, including leadership commitment and resource allocation
  • Drive application portfolio management and architecture for sales tools
  • Excellent collaboration, relationship, stakeholder management, interpersonal, written and verbal communication skills
  • Develop the annual Sales & Customer Tool operating and capital expenditure budget
  • Scope of application products but not limited to: Stocked App – Custom Mobile Sales App & Sales Assistant, CRM, Sales Reporting, Lead Management, Sales Onboarding App
  • Oversee requirements discovery, solution design, user story writing, feature development, and user acceptance testing
  • Lead Agile teams as the SCRUM master following the Agile development process. Including backlog grooming, sprint planning, standups, demos and retrospectives. Identify need and work with third party vendors on key sales initiatives
  • Ensure and conduct high quality training and change management of Sales products to achieve business outcomes
  • Responsible for Sales & Customer Tool Communication and Promotion
  • Monitor and evaluate product performance to facilitate continuous iteration and improvement
  • Measure Sales & Customer Tool Usage, Adoption & value based metrics
  • Develop key KPIs and scorecard to measure sales force efficiency and effectiveness that align to the effectiveness of our digital and sales applications. Single point of contact for IT to support and lead strategic sales initiatives including Cross Selling, Competitor Focus, Target Account Selection, Hot Markets, WIG1 reporting, Accelerated Organic Growth, Prospecting
  • Report status on and manage key stakeholders for WIG1, Cross Selling, Sales force expansion and other strategic sales initiatives

SunSource specializes in industrial and mobile fluid power distribution, offering innovative solutions to reduce maintenance costs and increase productivity. Their comprehensive program includes design and engineering support, supply chain optimization, value-added services, and repair capabilities.

Company Stage

N/A

Total Funding

N/A

Headquarters

Addison, Illinois

Founded

2001

Growth & Insights
Headcount

6 month growth

1%

1 year growth

4%

2 year growth

15%
INACTIVE