Experience, Education and Skills

• Bachelors or Masters Degree in computer science, information systems, business administration or related field, and/or equivalent work experience
• Three to five years of experience in digital product management or similar role
• Understanding of core Sales processes and enabling technologies
• Strong analytical, prioritization, and negotiating skills
• Experience in usability, UX and customer-focused design
• Passion for building great products to solve business problems
• Experience with Agile application development methodologies and cloud solutions
• Preferably experience in Distribution and/or Manufacturing
• Strong experience in Agile, Project Management/SCRUM
• After hours availability and travel are required

Essential Functions

• Support and enhance the sales processes to increase revenue, drive automation, improve customer experiences and increase leads, opportunities and quotes across the enterprise
• Drive strategies and multi-year vision to build best-in-class Sales & Customer Tool roadmap including Feature Roadmap, Product Release Plans, and Backlog Grooming
• Spend time in the field with the Sales team to understand customer needs and day to day sales process
• Obsess on Sales & Customer needs to drive the product roadmap
• Lead voice of sales to inform the product roadmap. Conduct user research and usability studies, collaborating with the sales team and IT throughout the process
• Conduct research, validation, and white space analysis to identify opportunities for new or existing features and functionalities
• Ensure that sales initiatives are fully integrated with the strategic-planning process, including leadership commitment and resource allocation
• Drive application portfolio management and architecture for sales tools
• Excellent collaboration, relationship, stakeholder management, interpersonal, written and verbal communication skills
• Develop the annual Sales & Customer Tool operating and capital expenditure budget
• Scope of application products but not limited to: Stocked App – Custom Mobile Sales App & Sales Assistant, CRM (~8: Infor, JT, Rubber Tree, MITS, UDGLink..), Sales Reporting (Power BI, Other), Lead Management (Interlinx, Lead Method, Infor CRM), Sales Onboarding App
• Oversee requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Lead Agile teams as the SCRUM master following the Agile development process. Including backlog grooming, sprint planning, standups, demos and retrospectives.
• Identify need and work with third party vendors on key sales initiatives
• Ensure and conduct high quality training and change management of Sales products to achieve business outcomes
• Responsible for Sales & Customer Tool Communication and Promotion
• Monitor and evaluate product performance to facilitate continuous iteration and improvement
• Measure Sales & Customer Tool Usage, Adoption & value based metrics
• Develop key KPIs and scorecard to measure sales force efficiency and effectiveness that align to the effectiveness of our digital and sales applications.
• Single point of contact for IT to support and lead strategic sales initiatives including Cross Selling, Competitor Focus, Target Account Selection, Hot Markets, WIG1 reporting, Accelerated Organic Growth, Prospecting
• Report status on and manage key stakeholders for WIG1, Cross Selling, Sales force expansion and other strategic sales initiatives