Spa Supervisor

Job Description

For guests seeking rejuvenation, inspiration, and personalized attention, Fairmont Hotels & Resorts offers a curated collection of elevated spa experiences. As Spa Supervisor, your leadership and passion will inspire an engaged team of professionals dedicated to delivering exceptional service, transforming each moment into a lasting memory.

Summary of Responsibilities: Reporting to the Spa Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently deliver professional, engaging, and gracious service
• Oversee day-to-day Spa operations, ensuring all service and brand standards are upheld
• Complete monthly reporting, including retail audits and performance tracking
• Support and administer payroll processing as assigned
• Ensure team members are well-trained across all Spa operations, including treatment knowledge, retail, and room readiness
• Balance operational, administrative, and colleague needs with efficiency and care
• Uphold all departmental policies, procedures, and luxury service standards
• Ensure strict adherence to all safety and sanitation protocols
• Perform additional duties as assigned

Qualifications

Qualifications:

• Previous leadership experience within a spa or wellness environment preferred
• Proficient in Microsoft applications
• Experience within a luxury hotel or hospitality setting is an asset
• Post-secondary degree or certification in a related field considered an asset
• Exceptional communication and organizational skills
• Strong interpersonal abilities with a proactive, solutions-oriented mindset
• Highly reliable, professional, and detail-oriented
• Ability to perform effectively under pressure in a fast-paced environment
• Collaborative team player with a positive and supportive approach
• Guest-focused, with the ability to remain calm, composed, and courteous at all times

Additional Information

Visa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.

Starting hourly wage: $21.43/hr

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in "What's In It For You?"

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Compensation: 21.43 to N/A (USD) (HOURLY)