General Manager

Who We Are

Ring Concierge is a New York-based fine jewelry brand redefining modern luxury. Founded by Nicole Wegman, we’re a women-led company with a mission to make bespoke design and high jewelry accessible without compromising on elegance or exclusivity. Our experiential boutiques are an extension of our design-forward philosophy - sophisticated, welcoming, and built on enduring relationships with our clientele.

About the Role

We are seeking an experienced and inspirational General Manager to lead our Prince Street boutique. This role requires equal parts luxury sales leadership, operational excellence, and brand stewardship. The General Manager will curate an elevated client experience, build and coach a high-performing team, and strategically drive store performance to meet and exceed goals. In addition, the General Manager will oversee all store operations and full P&L responsibility, ensuring profitability while upholding the highest brand standards.

Key Responsibilities

Client Experience & Sales Leadership

• Curate a luxury shopping experience through proactive clienteling, personalized consultations, and high-touch service.
• Act as a brand ambassador by cultivating loyal client relationships and ensuring every interaction reflects the Ring Concierge aesthetic and values, while guiding teams to uphold CRM data capture standards through accurate and complete information entry during the selling ceremony.
• Drive daily performance through KPI management, conversion tracking, and strategic sales planning.
• Proven ability to manage and de-escalate tense situations with professionalism and diplomacy.

Team Leadership

• Hire, train, inspire, and retain a high-performing sales team committed to delivering an exceptional client experience.
• Lead by example with a strong, consistent presence on the sales floor, demonstrating deep knowledge of jewelry design, trends, and craftsmanship
• Set clear expectations, provide in the moment coaching and feedback, and manage performance.

Operational Excellence & Financial Management

• Oversee all aspects of store operations including inventory management, shrink prevention, repairs, visual merchandising, and compliance with policies and procedures.
• Maintain visual standards and ensure the boutique environment embodies the Ring Concierge brand.
• Manage store P&L, budget, and operational efficiency to ensure profitability.
• Partner with corporate and field leadership to execute seasonal goals, product launches, and marketing activations.

Post-Opening Optimization & Continued Development

• Continue to refine and enhance operational processes for the newly opened Prince Street boutique.
• Ensure consistent adherence to SOPs across all store functions.
• Collaborate with cross-functional teams to support evolving business needs, new initiatives, and long-term store success.

Qualifications

• 5+ years of leadership experience in luxury retail; fine jewelry experience strongly preferred.
• Proven track record of driving store performance, exceeding sales targets, and delivering profitable results.
• Strong business acumen with expertise in KPI management, budgeting, and P&L responsibility.
• A commanding presence on the sales floor, skilled in brand storytelling, relationship selling, and clienteling.
• Experience hiring, managing, and mentoring high-performing, client-obsessed teams.
• Deep passion for design, diamonds, and creating unforgettable client experiences.
• Strong operational acumen, including inventory management, merchandising, and compliance.
• Highly organized, adaptable, and able to thrive in a fast-paced, high-growth environment.
• Flexibility to work evenings, weekends, and during peak retail seasons.
• The annual compensation range for this role is $150,000-175,000.