Full-Time

Mortgage Sales Associate

CrossCountry Mortgage

CrossCountry Mortgage

5,001-10,000 employees

Originates and services home loans nationwide

No salary listed

Remote in USA

Remote

Category
Real Estate (1)

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Requirements
  • High School Diploma, General Equivalency Diploma (GED), or equivalent.
  • 3+ years of residential mortgage processing experience.
  • Knowledge of mortgage industry systems and software, including Desktop Underwriter (DU) and Loan Product Advisor (LPA).
  • Excellent communication and customer service skills.
  • Excellent prioritization and time management skills.
  • Proficiency in Microsoft Office Suite.
Responsibilities
  • Assist with borrower prequalification and collection of initial loan documentation.
  • Calculate and analyze borrower income to determine loan eligibility.
  • Run Desktop Underwriter (DU) and review findings for accuracy and completeness.
  • Schedule and coordinate communications with borrowers, real estate agents, referral partners, and other stakeholders on behalf of the Branch Manager.
  • Support the loan process from contract through closing, ensuring established milestones are met.
  • Review mortgage loan applications, disclosures, supporting documentation, and loan files for completeness, accuracy, and compliance.
  • Create and distribute disclosure, re-disclosure, appraisal, and property valuation packages, obtaining required borrower acknowledgments.
  • Communicate with borrowers and other parties to obtain, clarify, and follow up on required information and documentation.
  • Monitor and manage the loan pipeline by tracking outstanding conditions, documentation, and loan milestones to support timely processing and closing.
  • Identify missing or deficient loan file documentation and communicate findings to the Loan Officer and/or Loan Processor for resolution.
  • Coordinate with borrowers, title companies, processors, underwriters, and other stakeholders to facilitate smooth loan closings.
  • Maintain accurate loan records and ensure compliance with CCM policies and applicable regulatory requirements.
  • Provide administrative, operational, clerical, and customer service support to Branch Managers and lending staff as needed.
  • Collaborate with management and team members to support various stages of the mortgage origination and processing workflow.
  • Assist in managing a pipeline that may include conventional, non-QM, FHA, VA, USDA, renovation, and reverse mortgage loan products.
  • Pull credit reports and prepare files for initial review and assessment.
  • Track required documentation and loan milestones within Encompass or other loan origination systems.
  • Review documentation within established service-level timeframes to identify discrepancies, omissions, income calculation issues, and asset verification concerns, and communicate findings to the appropriate parties.
  • Manage multiple loan files and competing priorities while meeting established deadlines.
  • Pre-underwrite items to help support loan approval (paystubs, credit reports, W2’s, bank statements, court orders, etc.).
Desired Qualifications
  • Underwriting experience, preferred.
  • Experience using CRM and marketing automation tools, preferred.
  • Willingness to pursue mortgage industry licensing as career responsibilities evolve.
  • Fluency in the languages of Spanish and English, a plus.
  • Knowledge of mortgage industry systems and software, including Desktop Underwriter (DU) and Loan Product Advisor (LPA)
CrossCountry Mortgage

CrossCountry Mortgage

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CrossCountry Mortgage provides home loan and mortgage refinancing solutions tailored to individuals, serving first-time homebuyers, current homeowners looking to refinance, and borrowers seeking renovation loans. It operates through an online platform and a nationwide network of loan originators across the United States, and it also services existing loans. The company earns revenue from interest on loans, origination fees, and related financial services. Its process combines online application with hands-on guidance from local loan originators, aiming for fast approvals and personalized service. Distinguishing factors include its wide geographic reach, a strong emphasis on customer education, and a direct, consultative approach through a network of loan professionals. The goal is to help more people achieve homeownership and financing goals by offering tailored loan options, clear information, and efficient processing.

Company Size

5,001-10,000

Company Stage

Debt Financing

Total Funding

$1.9B

Headquarters

Brecksville, Ohio

Founded

2003

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Simplify Jobs

Simplify's Take

What believers are saying

  • CrossCountry financed one in 33 U.S. home sales in Q1 2026.
  • Two Harbors shareholders approved CCM’s acquisition on July 2, 2026.
  • CCM now sells 120-plus loan products, strengthening cross-sell and retention.

What critics are saying

  • Guild Mortgage v. CrossCountry revived employee-raiding claims on May 27, 2026.
  • Summit Funding cut 163 jobs after CCM’s acquisition, signaling integration strain.
  • Mortgage-rate swings and Two Harbors regulatory approvals can stall the August 2026 deal.

What makes CrossCountry Mortgage unique

  • CrossCountry Mortgage spans origination and servicing through Two Harbors, closing August 2026.
  • Blend integration cut average closings to 45 minutes across 1,000-plus branches.
  • CrossCountry hired Dan Gjeldum, John Noldan, and Raena Pinchuk in 2026.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Short-term Disability

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

7%

1 year growth

7%

2 year growth

7%
Warren County Post
Jul 2nd, 2026
Twenty new townhomes designed to fit historic downtown Lebanon are unveiled.

Twenty new townhomes designed to fit historic downtown Lebanon are unveiled. Image. LEBANON, OH - Justin Doyle Homes will open Lebanon Landing, a new 20-unit townhome community in historic downtown Lebanon, to public preview on Thursday, July 9, 2026, from 4:00 to 7:00 PM at 301 N Mechanic Street. The VIP Preview Event marks the first public look at the only new construction of its kind in Lebanon's historic district. Lebanon Landing was designed in close collaboration with architects to integrate visually with the surrounding historic district, where the Golden Lamb has operated continuously since 1803 and where preserved 19th-century facades line Broadway and Mechanic Street. The community features mixed brick facades, corbeled cornices, recessed brick panels, and varied facade colors across adjacent units - architectural details borrowed from the older buildings nearby. "From the first conversation with the architects, the objective was clear: build something that looks like it's been here a while. Lebanon's downtown has more than two centuries of history. We wanted to add to it, not interrupt it." explained Justin Doyle Homes Founder, Justin Doyle. The community comprises twenty townhomes across two- and three-bedroom floor plans, ranging from 1,745 to 2,223 square feet. Each unit features a dedicated first-floor home office, an open-plan second-floor living level with private deck, third-floor bedrooms, and an attached garage. Justin Doyle Homes has partnered with John and JT Bissman of Bissman Group KW Advisors as the listing agents for the community, and with CrossCountry Mortgage as the preferred lender for buyer financing. "What I'm hearing from interested buyers is that the location is what they've been waiting for - new construction that's actually walkable to the historic district, at finish levels you'd expect at this price point. The Preview Event is the first chance to see the finished units up close," noted John Bissman, Bissman Group KW Advisors. Pricing for Lebanon Landing starts in the upper $400,000s. Through CrossCountry Mortgage, qualified buyers can access a financing package that includes a 4.99% 30-year fixed rate with a 2-1 buy-down option, 3% down for first-time homebuyers (5% for all others), and unlimited future refinances with no closing costs. The property also carries a 50% building tax abatement transferable for ten years. Ahead of the Preview Event, two units have already gone under contract. Of the remaining inventory, five units are move-in ready, with six additional units arriving within 60 days. The final units will be released following the Preview Event. Event details: - Lebanon Landing VIP Preview Event - Thursday, July 9, 2026 · 4:00 - 7:00 PM - 301 N Mechanic Street, Lebanon, OH 45036 - Drinks and light bites will be served - The event is open to the public; advance RSVP is available at justindoylehomes.com/communities/lebanon-landing - Lebanon Mayor Mark Messer will be in attendance, joining Justin Doyle and members of the Justin Doyle Homes team. About Justin Doyle Homes Founded in 2009 by Justin Doyle, Justin Doyle Homes is a Cincinnati-area custom home builder operating across Greater Cincinnati, Northern Kentucky, and Dayton. The company specializes in custom homes ranging from $700,000 to $3 million and above, with active communities in Loveland (Oakridge Estates), Park Hills, Kentucky (Park Pointe), Oakley (Oakley Place), and Lebanon (Lebanon Landing). For more information, visit justindoylehomes.com. More news from franklin. * Patrol Urges Sober Driving During Upcoming Holiday Weekend Celebrate America's 250th Anniversary Responsibly With Sober Driving * Concert Lover, Save on tTckets! SPECIAL GUEST APPRECIATION TICKET PACKAGES

PR Newswire
Jun 10th, 2026
CrossCountry Mortgage adds veteran executives Dan Gjeldum and John Noldan to Chicago team

CrossCountry Mortgage, the US's number one retail mortgage lender for three consecutive years, has hired mortgage industry veterans Dan Gjeldum and John Noldan as Executive Vice Presidents of Mortgage Lending in Chicago. The pair bring over 50 years of combined experience to the company. Gjeldum has 29 years in the business, whilst Noldan has 25 years' experience. Both are recognised as top-performing originators in the industry. They will run their businesses independently whilst leveraging CrossCountry Mortgage's national platform to expand their market presence and recruit talent. CrossCountry Mortgage served over 131,000 families in 2025, financing one in every 33 homes sold nationwide in Q1 2026. The company operates over 1,000 branches across all 50 US states with more than 9,000 employees.

National Mortgage Professional
Jun 3rd, 2026
Velocity Financial hires former CrossCountry CTO Dean Thevaos.

Velocity Financial hires former CrossCountry CTO Dean Thevaos. Jun 03, 2026 Technology executive will lead platform modernization and growth initiatives at investor real estate lender Velocity Financial has appointed Dean Thevaos as chief technology officer, effective June 1, bringing a veteran mortgage technology executive to the investor real estate lending company. Thevaos will lead Velocity's technology and engineering organization, with a mandate to enhance the company's technology platform, expand product capabilities, and build the operational infrastructure needed to support efficient, scalable growth. "We wanted a leader who has actually built things, not just managed people who build things, and who understands how technology investments translate into portfolio performance, operating efficiency, and growth. Dean is that person," said Chris Farrar, president and chief executive officer of Velocity Financial. "His track record across some of the most demanding environments in financial services makes him the right leader for where Velocity is headed. We are thrilled to have him join the Velocity team." Most recently, Thevaos served as chief technology officer and head of product at CrossCountry Mortgage, where he held executive responsibility for enterprise technology. Get the NMP Daily Essential stories, every weekday. Prior to CrossCountry Mortgage, Thevaos spent more than eight years at LendingTree, advancing through five roles to become vice president and head of engineering. Velocity said Thevaos' experience across mortgage lending, consumer finance, wholesale banking, and capital markets aligns closely with the operational and regulatory demands of its business. Velocity specializes in loans for residential real estate investors and small-balance commercial properties, originating business-purpose loans through mortgage brokers and correspondent partners nationwide. The company said Thevaos will play a key role in helping the lender scale its technology capabilities and support its next phase of growth.

PR Newswire
Jun 1st, 2026
CrossCountry Mortgage ranked #1 Retail Mortgage lender for third consecutive year.

CrossCountry Mortgage ranked #1 Retail Mortgage lender for third consecutive year. Jun 01, 2026, 10:19 ET CLEVELAND, June 1, 2026 /PRNewswire/ - CrossCountry Mortgage (CCM), the nation's number one retail mortgage lender, has earned the number one spot for the third consecutive year on Scotsman Guide's Top Retail Mortgage Lenders list. "I'm incredibly proud of our team at CCM for being named the number one retail mortgage lender for the third year in a row," said Ron Leonhardt, Founder and CEO of CrossCountry Mortgage. "It's always been my vision to build a company where leaders can come to reach their full mortgage potential, and I think this recognition reflects that. We have the best team in the business and I'm looking forward to continuing to grow and serve our communities across the nation." In addition to earning the top retail mortgage lender ranking nationwide, CCM is leading as the number one retail mortgage lender in eight states (HMDA Reporting): Arizona, California, Florida, Minnesota, Ohio, Pennsylvania, New Jersey and New York. The company's momentum continues to drive forward, financing 1 in every 33 homes sold nationwide (by volume in Q1 2026, Fannie Mae) and serving more than 131,000 families in 2025 (Internal Record Data). Earlier this year, CCM set a new company record with 679 loan officers recognized on the 2026 Scotsman Guide Top Originators list - the most of any lender for the second year in a row. CCM also earned strong representation on the Scotsman Guide Top Women Originators list, with 182 loan originators recognized for their outstanding performance and leadership in the industry. About CrossCountry Mortgage CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 1,000 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. We offer more than 120 mortgage, refinance and home equity solutions - ranging from conventional and jumbo mortgages to government-insured programs from FHA and programs for Veterans and rural homebuyers - and we are a direct lender and approved seller and servicer by Freddie Mac, Fannie Mae and Ginnie Mae NMLS #3029. Through our dedication to getting it done, we make every mortgage feel like a win. SOURCE CrossCountry Mortgage

PR Newswire
May 28th, 2026
CrossCountry Mortgage reaffirms $12.00 per share best and final offer for Two Harbors.

CrossCountry Mortgage reaffirms $12.00 per share best and final offer for Two Harbors. May 28, 2026, 10:42 ET CLEVELAND, May 28, 2026 /PRNewswire/ - CrossCountry Mortgage, LLC ("CrossCountry" or "CCM") today reaffirmed its commitment to complete its acquisition of Two Harbors Investment Corp. ("Two Harbors" or "TWO") pursuant to the parties' signed merger agreement. CCM's $12.00 per share offer, together with the pro-rated stub dividend, is CCM's best and final offer to TWO stockholders. This represents the highest premium paid for a mortgage-REIT. CCM will not pursue a deal at all costs; there are other strategic alternatives available. CrossCountry Mortgage is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 1,000 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. We offer more than 120 mortgage purchase, refinance and home equity solutions - ranging from conventional and jumbo mortgages to government-insured programs from FHA and programs for Veterans and rural homebuyers - and we are a direct lender and approved seller and servicer by Freddie Mac, Fannie Mae, and Ginnie Mae NMLS #3029. Through our dedication to getting it done, we make every mortgage feel like a win. For more information, visit crosscountrymortgage.com. FORWARD-LOOKING STATEMENTS This communication contains forward-looking statements, including statements regarding the proposed acquisition of TWO by CCM, an affiliate of CrossCountry Mortgage, LLC; the expected timing, certainty and likelihood of completion of the proposed transaction; the expected benefits of the proposed transaction; the ability of the parties to complete the proposed transaction; the expected timing, receipt and effect of regulatory approvals, consents and notices; the ability to obtain approval of TWO common stockholders; the ability to satisfy the other closing conditions to the proposed transaction; CrossCountry's financing commitments and ability to fund the amounts required to complete the proposed transaction; CrossCountry's expectations regarding TWO, RoundPoint Mortgage Servicing LLC and TWO's mortgage servicing rights portfolio and mortgage servicing platform; and other statements that are not historical facts. Forward-looking statements are generally identified by words such as "anticipate," "believe," "continue," "could," "estimate," "expect," "forecast," "future," "intend," "may," "outlook," "plan," "project," "should," "target," "will," "would" and similar words or expressions, although the absence of these words does not mean that a statement is not forward-looking. These forward-looking statements are based on current expectations, estimates, assumptions and projections and are not guarantees of future performance. Actual results may differ materially from those expressed or implied by the forward-looking statements as a result of risks, uncertainties and other factors, many of which are outside the control of CrossCountry and TWO. Such risks and uncertainties include, among others: the expected timing and likelihood of completion of the proposed transaction; the occurrence of any event, change or other circumstance that could give rise to the termination of the merger agreement; the failure to obtain, or delays or conditions in obtaining, required regulatory approvals, consents or notices, including from Fannie Mae, Freddie Mac, Ginnie Mae and applicable state regulators; the failure to obtain the required approval of TWO common stockholders; the failure to satisfy other closing conditions to the proposed transaction; risks relating to CrossCountry's financing and the availability and terms of financing; the outcome of any legal proceedings that may be instituted relating to the proposed transaction or any competing proposal; risks relating to competing proposals or other developments affecting the proposed transaction; risks related to disruption of management's attention from ongoing business operations; the effect of the announcement or pendency of the proposed transaction on TWO's relationships with employees, customers, counterparties, regulators and other business partners; risks related to retention of key personnel; risks related to the integration of TWO, RoundPoint and CrossCountry; changes in interest rates, prepayment rates, mortgage origination volumes, mortgage servicing rights valuations, market conditions, financing markets and general economic conditions; legislative, regulatory and policy changes affecting the mortgage origination, mortgage servicing and mortgage investment businesses; and the other risks and uncertainties described in TWO's filings with the Securities and Exchange Commission (the "SEC"), including TWO's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, the definitive proxy statement filed in connection with the proposed transaction and any amendments or supplements thereto. Forward-looking statements speak only as of the date of this communication. CrossCountry and TWO do not undertake any obligation to update or revise any forward-looking statement, whether as a result of new information, future events or otherwise, except as required by applicable law. Readers are cautioned not to place undue reliance on forward-looking statements. IMPORTANT ADDITIONAL INFORMATION AND WHERE TO FIND IT In connection with the proposed CCM transaction, TWO filed with the SEC a definitive proxy statement on April 20, 2026. TWO commenced mailing of the definitive proxy statement to TWO stockholders on or about April 20, 2026. The proposed CCM transaction will be submitted to TWO common stockholders for their approval at a special meeting scheduled for June 11, 2026. TWO may also file other documents with the SEC regarding the proposed CCM transaction, including amendments or supplements to the definitive proxy statement. This communication is not a substitute for the definitive proxy statement or any other documents that TWO has filed or may file with the SEC or send to TWO stockholders in connection with the proposed CCM transaction. INVESTORS AND SECURITYHOLDERS OF TWO ARE ADVISED TO READ THE DEFINITIVE PROXY STATEMENT REGARDING THE PROPOSED CCM TRANSACTION, INCLUDING ANY AMENDMENTS OR SUPPLEMENTS THERETO, AND ALL OTHER RELEVANT DOCUMENTS FILED OR TO BE FILED WITH THE SEC CAREFULLY AND IN THEIR ENTIRETY BECAUSE THEY CONTAIN OR WILL CONTAIN IMPORTANT INFORMATION ABOUT THE PROPOSED CCM TRANSACTION AND RELATED MATTERS. Investors and securityholders may obtain free copies of the definitive proxy statement and other documents filed or to be filed with the SEC by TWO through the SEC's website at www.sec.gov. Copies of documents filed with the SEC by TWO will be made available free of charge on TWO's website at www.twoinv.com/investors or by directing a request to: Two Harbors Investment Corp., 1601 Utica Avenue South, Suite 900, St. Louis Park, MN 55416, Attention: Investor Relations. PARTICIPANTS IN THE SOLICITATION TWO, CrossCountry Mortgage, LLC, CrossCountry Intermediate Holdco, LLC, CrossCountry Merger Corp. and their respective directors, managers, executive officers and certain other members of management, employees and representatives may be deemed to be "participants" in the solicitation of proxies from TWO stockholders in connection with the proposed CCM transaction. Information regarding TWO's directors and executive officers and their ownership of TWO common stock is included in the definitive proxy statement filed by TWO with the SEC on April 20, 2026, including the sections captioned "Interests of TWO's Directors and Executive Officers in the CCM Merger" and "Share Ownership of Certain Beneficial Owners and Management/Directors of TWO," and in TWO's Form 10-K/A filed with the SEC on April 27, 2026, including the sections captioned "Compensation Discussion and Analysis," "Summary Compensation Table" and "Item 12. Security Ownership of Certain Beneficial Owners and Management and Related Stockholder Matters." Any changes in the holdings of TWO securities by TWO's directors or executive officers from the amounts described in those filings are reflected in Statements of Change in Ownership on Form 4 filed with the SEC and available on the SEC's website at www.sec.gov. Information regarding CrossCountry Mortgage, LLC, CrossCountry Intermediate Holdco, LLC and CrossCountry Merger Corp. is included in the definitive proxy statement filed by TWO with the SEC on April 20, 2026, including the sections captioned "The Parties," "The CCM Merger" and "The CCM Merger Agreement," and in any amendments or supplements thereto. CrossCountry Mortgage, LLC, CrossCountry Intermediate Holdco, LLC and CrossCountry Merger Corp. have interests in the proposed CCM transaction, including by virtue of CrossCountry Intermediate Holdco, LLC's role as acquiror under the merger agreement and CrossCountry Merger Corp.'s role as merger subsidiary under the merger agreement. To CrossCountry's knowledge, as of the date of this communication, CrossCountry Mortgage, LLC, CrossCountry Intermediate Holdco, LLC, CrossCountry Merger Corp. and their respective directors, managers and executive officers do not beneficially own any shares of TWO common stock. Natalie Lonjak, Director, Corporate Communications, CrossCountry Mortgage, (216) 377-2186, [email protected] SOURCE CrossCountry Mortgage