Location: Fontana, CA

Job Type: Full-time

Responsibilities：

• Focus on implementing a successful project and monitoring the customer experience to ensure we exceed expectations as a premier transportation partner;
• Define and maintain the onboarding project for clients based on our product initiatives
• Define, track and achieve key performance indicators for the onboarding project
• Owning the implementation process and project planning for assigned accounts which include: successful onboarding and training of the software to drive adoption by new clients
• Operate as the primary point of contact during the assigned clients onboarding phase for all hardware and software implementations
• Partner with Sales, Technology and Operations to meet customer requirements for all large customers; present recommendations to senior leadership for workaround alternatives when necessary 
• Monitoring client progress and activities to ensure adoption of all parts of the organization while staying within scope and on schedule

Qualifications:

• Over 5 years of experience in a customer-facing role in a logistics industry,;
• Experience in warehouse operation with a PMP certification is a big plus;
• Basic knowledge of IT;
• Bachelor degree;
• Strong analytical skills with the ability to develop and create original analysis
• Strong interpersonal and consensus building skills

Benefits and Perks:

• Free comprehensive health insurance package, including medical, dental, and vision.
• Free meals or equivalent meal allowance.
• Free office snacks and beverages.
• 401k.
• Paid time off, including paid holidays, vacation time and sick time.
• Performance based year-end bonus.

About JD.com

JD.com is China’s largest online retailer and its biggest overall retailer, as well as the country’s biggest Internet company by revenue. JD.com sets the standard for online shopping through its commitment to quality, authenticity, and its vast product offering covering everything from fresh food and apparel to electronics and cosmetics. Its unrivalled nationwide fulfillment network provides standard same- and next-day delivery covering a population of more than 1 billion - a level of service and speed that is unmatched globally. As a technology-driven company, JD.com builds reliable and scalable platforms that bring value to partners and customers in sectors such as e-commerce, logistics, Internet finance, cloud computing and smart technology. For more information, visit www.corporate.jd.com

About JD Logistics

JD Logistics, a business group under JD.com, which leverages the company’s advanced technology and logistics expertise to provide smart supply chain and logistics services to businesses across a wide range of industries. JD.com has one of the largest fulfillment infrastructure of any e-commerce company in the world. JD.com is the only e-commerce platform in the world to provide small-to-medium sized warehousing, oversized warehousing, cross border, cold chain delivery, frozen and chilled warehousing facilities, B2B and crowdsourcing logistics. We believe technology innovation can drive smart logistics. JD built the world’s first fully-automated warehouse in Shanghai, and we are currently developing our own drones delivery and automatic delivery robots. For more information, visit www.jdwl.com 

JD.com is an Equal Opportunity Employer. We do not discriminate in our employment decisions on the basis of race, sex, sexual orientation, gender, color, religion, age, genetic information, medical condition, disability, marital status, citizenship or national origin, and military membership or veteran status, or on any other basis which would be in violation of any applicable federal, state or local law.