Simplify Logo

Full-Time

Support Engineer

Posted on 6/27/2024

GitLab

GitLab

1,001-5,000 employees

AI-powered DevSecOps platform with code suggestions

Entry

Remote in UK

Category
Customer Support
Customer Success & Support
IT Support
System Administration
IT & Security
Required Skills
Bash
Communications
Git
Development Operations (DevOps)
Linux/Unix
Requirements
  • Experience in managing customer facing cases
  • Linux systems administration knowledge
  • Scripting languages (Ruby or Bash)
  • Git and CI/CD
  • Writing support content
  • Communication skills
  • DevOps methodologies
  • Understanding of GitLab implementations
Responsibilities
  • Support Self-managed and GitLab.com customers
  • Collaborate with various teams
  • Create and update documentation
  • Participate in on-call coverage
  • Participate in hiring processes

GitLab provides a comprehensive AI-powered DevSecOps platform, offering AI-assisted code suggestions and continuous software security assurance to streamline digital transformation and automate software delivery processes.

Company Stage

IPO

Total Funding

$1.4B

Headquarters

San Francisco, California

Founded

2014

Growth & Insights
Headcount

6 month growth

13%

1 year growth

20%

2 year growth

43%

Benefits

Spending Company Money

Equity Compensation

Life Insurance

Financial Wellness

Paid Time Off

Growth and Development Benefit

GitLab Contribute

Business Travel Accident Policy

Immigration

Employee Assistance Program

Incentives

All-Remote

Part-time contracts

Meal Train

Fertility & Family Planning

Parental Leave