Assistant Manager

Job Description

We're looking for a detail-oriented and motivated Assistant Manager - Housekeeping to join our dynamic team in Mumbai, India. In this role, you'll play a crucial part in maintaining the highest standards of cleanliness, organization, and guest satisfaction across our facility. As an Assistant Manager, you'll lead, inspire, and support a dedicated housekeeping team while ensuring seamless operations and exceptional service delivery. If you're passionate about creating pristine environments and developing team members, we'd love to hear from you!

• Supervise, train, and mentor housekeeping staff to ensure consistent adherence to cleaning standards, safety protocols, and company policies
• Conduct regular quality inspections of all areas to verify cleanliness, maintenance, and compliance with organizational standards
• Manage daily housekeeping operations, including task assignments, scheduling, and resource allocation to optimize efficiency
• Maintain accurate inventory records of cleaning supplies, equipment, and materials; coordinate procurement as needed
• Address guest concerns and complaints with empathy and professionalism, implementing corrective actions promptly
• Collaborate with other departments (front desk, maintenance, management) to ensure seamless coordination and exceptional guest experiences
• Develop and implement customized training programs to enhance staff skills, performance, and career development opportunities
• Monitor and analyze housekeeping metrics, including turnaround times and quality scores, to identify improvement opportunities
• Ensure compliance with health, safety, and environmental regulations across all housekeeping operations
• Prepare detailed reports on departmental performance, staffing, and operational challenges for management review
• Foster an inclusive, supportive team environment that encourages open communication and continuous improvement
• Respond flexibly to operational challenges and adapt strategies to meet evolving organizational needs

Qualifications

**Required Qualifications:**

• High school diploma or equivalent
• Minimum 3-5 years of housekeeping experience, with at least 2 years in a supervisory or assistant manager capacity
• Proven expertise in housekeeping operations, cleaning protocols, and facility maintenance standards
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent organizational and time management abilities
• Proficiency in quality control and attention to detail
• Strong interpersonal and communication skills (verbal and written)
• Ability to work flexible schedules, including weekends and holidays as required
• Problem-solving mindset with decisive decision-making capabilities
• Knowledge of health, safety, and sanitation regulations

**Preferred Qualifications:**

• Housekeeping management certification or equivalent professional credential
• Experience with housekeeping management software or property management systems
• First Aid and CPR certification
• Budget management and cost control experience
• Experience in the hospitality industry
• Bilingual proficiency (English and Hindi or regional languages)
• Demonstrated track record of improving operational efficiency and reducing costs
• Experience implementing sustainable and eco-friendly cleaning practices

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.