Full-Time

Lead – Marketplace Operations

Posted on 10/2/2024

ID.me

ID.me

1,001-5,000 employees

Digital identity verification for secure access

Government & Public Sector
Cybersecurity
Healthcare

Compensation Overview

$215.2k - $240kAnnually

+ Bonus + Equity + Incentive

Senior, Expert

Mountain View, CA, USA

Category
Inventory Management
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
SQL

You match the following ID.me's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 10+ years of experience leading operations for catalogs, ads, emails, and websites for products with millions of users
  • 3+ years of people management experience
  • Deep understanding of consumer marketing automation and operations best practices; B2C experience is required
  • Strong spreadsheet, SQL, and analytical skills
  • Ability to drive clarity where there is ambiguity
  • Strength in applying processes in a fast-paced environment while maintaining room for flexibility and quick iterations
  • Thought leader with successful track record of communicating effectively with senior leadership
Responsibilities
  • Ensures a high level of throughput and scalability by laying down clear playbooks
  • Focuses on efficiency using automation tools and Gen AI
  • Ensure thorough launch review and QA processes to reduce bad user experiences
  • Hires the best
  • Diagnose problems using First-Principles thinking
  • Define Key Performance Indicators (KPI) for your operational areas
  • Write high quality, detailed requirements documents
  • Develop a program plan that incorporates interdependencies between functional areas
  • Operates a high-performance organization. Holds high standards, continually synthesizes the situation, and is able to anticipate risks.
Desired Qualifications
  • Must have an obsession for building quality products
  • Ability to thrive when there are changing priorities and shifting of gears
  • Strong oral and written communication skills
  • Must be a team player with a strong, self-managing work ethic
  • Must be a self-starter with a passion for technology, learning and continuous improvement

ID.me provides a platform for digital identity verification, allowing individuals to prove and share their identity online. Users create a verified digital identity that can be used to access various services and discounts from partner companies. This process helps businesses ensure that only eligible individuals receive specific offers, which reduces fraud and enhances security. ID.me primarily serves military personnel, first responders, students, teachers, nurses, medical professionals, and government employees, making it particularly valuable in sectors like e-commerce, healthcare, government services, and education. Unlike its competitors, ID.me focuses on building trust between businesses and customers by offering a streamlined verification process that complies with regulatory requirements. The company's goal is to simplify identity verification while providing secure access to services and discounts for its users.

Company Stage

Debt Financing

Total Funding

$279.5M

Headquarters

McLean, Virginia

Founded

2010

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • ID.me secured $275M funding to expand its digital identity wallet.
  • The company experienced 450% revenue growth from 2020 to 2024.
  • ID.me's valuation increased to $1.8 billion after a successful tender offer.

What critics are saying

  • Increased competition from emerging digital identity startups threatens market share.
  • Privacy concerns and regulatory scrutiny could impact operations.
  • Technical challenges in scaling may lead to service disruptions.

What makes ID.me unique

  • ID.me is the only provider with video chat for identity verification.
  • The company meets federal standards as a NIST 800-63-3 IAL2/AAL2 credential service provider.
  • ID.me serves diverse sectors, including government, healthcare, and education.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Parental Leave

Employee Assistance Program

Pet Insurance

Travel Assistance Program

Wellbeing and Childcare Discounts

Referral Bonus

Learning and Development Benefit

INACTIVE