Job Description

• Successfully manages multiple complex clinical trial study projects and high visibility clients, consistently delivering the highest quality software & services with on-time delivery
• Drives continuous improvement efforts associated to process, documentation, systems & more 
• Adept at advising others on handling, managing, and mitigating the most complex issues and concerns that might arise from a customer 
• Track record of growing other Project Coordinators and Project Managers into higher levels of performance and demonstrated success
• Provides leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones
• Serves as a trusted and effective partner for client, building and maintaining strong partnerships at the company level between Medable and its partners
• Effectively manages all aspects of client digital clinical trial projects inclusive of scope, timelines & budget
• Leads regular client project meetings and effectively communicate & manage project plans, scope, project risks, mitigation strategies and contingency plans to ensure transparency throughout the delivery process.
• In collaboration with internal and client teams, effectively leads the design, configuration, implementation, execution and close out of client projects.
• Leads the gathering and definition of project requirements and ensure associated documentation is complete and accurate and effectively managed through the project life cycle.
• Works closely with digital programming team to ensure project scope & requirements are clear & complete while supporting the configuration & development of digital systems for client projects. 
• Effectively delivers digital system demonstrations to client teams in support of design, system testing & system training.
• Leads team in the presentation of study services & training on study specific systems at investigator meetings
• Supports the mentorship & training of new team members
• Contributes to applicable continuous improvement efforts associated to process, documentation, systems & more
• Lead project implementations and product configurations for client accounts
• Develops and maintains strong customer relationships
• Works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction
• Creates and manages detailed project plans to ensure deliverables are complete on time
• Effectively prioritizes own and workload of self and other team members
• Has in-depth understanding and knowledge of Medable’s software and the use cases of Medable’s solution in the market
• Helps customers plan and identify the best ways to utilize the software
• Shares knowledge, experience, and information about the industry to other team members
• Educates customers on the capabilities of the software
• Proactively identifies and addresses issues or risks 
• Unlocks the full potential of other team members that they work with, and helps them improve all team members performance
• Highly organized and effective in time management, and helps other team members and project coordinators be organized and effective
• Visible and vocal leader for Medable, in Customer Success, across the entire company, and in front of all customers 
• A master of demoing and highlighting all of Medable’s product features
• Works closely with cross functional teams to create programs and improve existing programs
• Holds strong relationships with sales, services, and product, among all other teams
• Expert understanding of Medable’s processes and procedures
• Responds without loss of productivity, makes recommendations on how to continue programs to avoid any negative business consequences (missed deadlines etc) 
• Proactively educates team on customer success programs, and improves skills to better serve customer needs
• Other duties as assigned

Qualifications

• 6+ years working in Clinical Trial Software Solutions or equivalent experience or;
• 6+ years working in Clinical Trials
• Strategic thinker with sophisticated communication and presentation skills
• Demonstrated experience in managing parallel complex projects and competing priorities 
• Strong interpersonal and leadership skills and ability to work cross departmentally
• Build and maintain incredible relationships with customers, where customer is happy and pleased 
• Deep understanding of industry and competitive landscape
• Experience in agile projects and GxP compliance and processes
• Proven leader in strategic oversight and process improvement
• Experience leading large cross-functional delivery teams
• Excellent project management skills
• Demonstrated ability to work in areas outside of usual comfort zone and get things done quickly
• Demonstrated excellence with communication in any and all situations and circumstances

Minimum Level of Education:

• Bachelor’s degree in computer science, engineering, management information systems, or related field

Preferred Degree/Certification:​​​​​​​

• Master’s degree in business management, computer science, engineering, management information systems, or related field
• Project Management Professional Certification

Software Skills:​​​​​​​

• Microsoft Office, Google Suite, Jira, Confluence, Smartsheets, Salesforce
• Visio/Lucid Chart

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