Devops & Observability
Apm, Assigned Expert
Posted on 3/15/2023

5,001-10,000 employees

Data management & visualization platform
Company Overview
Splunk's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence.
Austin, TX, USA
Experience Level
Desired Skills
Development Operations (DevOps)
Google Cloud Platform
Microsoft Azure
Operating Systems
DevOps & Infrastructure
Software Engineering
  • Ability to act as the trusted advisor and product specialist for assigned customers
  • Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution
  • Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners
  • Superior written and oral communication skills a must
  • Listen objectively to others' opinions and ideas utilizing active listening skills
  • Strong customer facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction
  • Highly developed, operational skills for troubleshooting, problem solving, and resolution
  • Ability to balance competing priorities with customer demands
  • Highly effective at organizing, planning and leading customers through complex change
  • 5+ years of current experience in technical consulting or Application Performance Monitoring (APM)
  • 5+ years of development proficiency in at least 3 of the following programming languages: Java, .NET, PHP, Ruby, Python, Node.JS, Objective-C, Java-Dalvik
  • 2+ years of current experience working with working with Terraform, Kubernetes, Docker
  • 2+ years of current experience working with microservices in cloud environments such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure
  • Experience working with at least 2 of the following: Nagios, Monit, ELK (Elasticsearch, Logstash, Kibana), Confluence, JIRA,, Jenkins, Lambda
  • Strong open systems application and infrastructure knowledge
  • Clear understanding of network and system management solutions
  • Organized with a healthy sense of urgency, able to set; communicate; and meet aggressive deadlines with competing priorities
  • Ability to quickly explore, examine and understand complex problems and how it relates to the customer's business
  • Experience with both the Unix and Windows operating systems; comfortable on the command line interface
  • Ability to stop, collaborate and listen with technical and non-technical consumers from application developers to executive level partners
  • Self-motivated and self-educating, always interested in keeping up with technology and improving oneself
  • Demonstrable understanding of common enterprise applications (especially in the areas of APM, and microservices)
  • Not required, but a plus: knowledge of Splunk administration, or statistical and analytical modeling
  • Splunk Platform experience
  • Cloud Fundamentals Consultant Accreditation
  • Bachelor's degree in a related discipline or substantial relevant on the job experience
  • Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers
  • High-quality technical guidance on Enterprise level architecture, configuration, and optimization work in complex environments for area of discipline including:
  • Splunk Core/Cloud
  • ITOps, DevOps, APM
  • Create, drive, and report on customer success plans
  • Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem
  • Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations
  • Continual engagement and information sharing with CSM, RSM, SE, PS and other engaged parties