Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.

Role:

Are you looking to make an impact? The work you will do directly impacts the adoption and optimization of the Splunk platform for some of our most important customers. We bring strategic technical guidance to the world to make people happier with our software, and just as importantly, we bring the world’s needs and wants back to Splunk to make our software better. We also have the chance to see firsthand the phenomenal ways customers use Splunk and adapt our software to include the things that are most impactful.

As a DevOps & Observability (APM) Assigned Expert for our Professional Services team, you are passionate about customers and their journey to use Splunk to its fullest capabilities. You will help customers adopt and optimize their environment through consistent touch points and strategic guidance, ensuring our customers realize the quickest time to value, and maximum return on their investment. You will collaborate with the team and share your inputs as we create standard processes and procedures that enable us to deliver the highest level of service, drive scale and automate key functions. Additionally, you will tackle the resolution of our customer’s most challenging problems, including the ones they didn’t even know existed. Splunkers are self-motivated and have an insatiable thirst to learn disruptive technologies and thrive in rapidly changing environments. As a successful Splunk DevOps & Observability (APM) Expert you will be adept at understanding, adapting and guiding our customers on how to best use our Platform. Are you up for the challenge?

Responsibilities:

• Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers.
• High-quality technical guidance on Enterprise level architecture, configuration, and optimization work in complex environments for area of discipline including:
• Splunk Core/Cloud
• ITOps, DevOps, APM
• Create, drive, and report on customer success plans
• Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem
• Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations.
• Continual engagement and information sharing with CSM, RSM, SE, PS and other engaged parties

Requirements:

Soft Skills:

• Ability to act as the trusted advisor and product specialist for assigned customers
• Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution
• Willingness to stop, collaborate and listen to technical and non-technical consumers from IT administrators to executive level partners
• Superior written and oral communication skills a must
• Listen objectively to others’ opinions and ideas utilizing active listening skills
• Strong customer facing skills that instill confidence and provide guidance towards resolution with high customer satisfaction
• Highly developed, operational skills for troubleshooting, problem solving, and resolution
• Ability to balance competing priorities with customer demands
• Highly effective at organizing, planning and leading customers through complex change

Technical Requirements:

• 5+ years of current experience in technical consulting or Application Performance Monitoring (APM)
• 5+ years of development proficiency in at least 3 of the following programming languages: Java, .NET, PHP, Ruby, Python, Node.JS, Objective-C, Java-Dalvik
• 2+ years of current experience working with working with Terraform, Kubernetes, Docker
• 2+ years of current experience working with microservices in cloud environments such as Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure
• Experience working with at least 2 of the following: Nagios, Monit, ELK (Elasticsearch, Logstash, Kibana), Confluence, JIRA, Consul.io, Jenkins, Lambda
• Strong open systems application and infrastructure knowledge
• Clear understanding of network and system management solutions
• Organized with a healthy sense of urgency, able to set; communicate; and meet aggressive deadlines with competing priorities
• Ability to quickly explore, examine and understand complex problems and how it relates to the customer’s business
• Experience with both the Unix and Windows operating systems; comfortable on the command line interface
• Ability to stop, collaborate and listen with technical and non-technical consumers from application developers to executive level partners
• Self-motivated and self-educating, always interested in keeping up with technology and improving oneself
• Demonstrable understanding of common enterprise applications (especially in the areas of APM, and microservices)
• Not required, but a plus: knowledge of Splunk administration, or statistical and analytical modeling
• Splunk Platform experience
• Cloud Fundamentals Consultant Accreditation

Location

• This is a remote position

Education:

• Bachelor’s degree in a related discipline or substantial relevant on the job experience

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.

Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk’s Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $171,200.00 - 235,400.00 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $156,000.00 - 214,500.00 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $143,200.00 - 196,900.00 per year

Thank you for your interest in Splunk!