Full-Time

Senior Technical Account Manager

Posted on 11/20/2024

Expel

Expel

501-1,000 employees

Provides managed detection and response services

Cybersecurity

Compensation Overview

$134.7k - $195.3kAnnually

+ Bonus + Equity

Senior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Requirements
  • A consultative approach you’ve honed for years that starts with active listening
  • An unyielding desire to delight customers and inspire change
  • Knowledge of security technologies (endpoint, cloud, network, SIEM) and how they can be used to disrupt attackers and enable defenders
  • A deep understanding of the challenges affecting security programs today, and experience guiding customers through those challenges
  • Hands on security experience as a consultant/advisor, analyst, or sysadmin
  • Experience with frameworks like NIST CSF, FAIR, CSA CCM to assess risk
  • Flexibility and an openness to change and new challenges because, hey, startup life
Responsibilities
  • Ensure customers understand how indispensable we really are to their security program
  • Listen patiently and ask insightful questions to help us understand how we can help our customers achieve their security goals
  • Position customers up as heroes to their businesses by contextualizing the value we’ve delivered into a cogent narrative
  • Take into account the different levels of technical understanding within a customer and market dynamics across and adjust appropriately so your stories land
  • Advocate as the voice of the customer internally with examples, data, and patterns, while building strong internal relationships
  • Be operationally diligent as we consistently meet every expectation we set, on time

Expel provides Managed Detection and Response (MDR) services to help businesses safeguard their digital assets. Their service works by integrating with a company's existing technology, such as cloud services and on-premise systems, to gather logs and alerts. This data is then analyzed by a combination of human experts and automated systems to identify and respond to potential security threats. What sets Expel apart from its competitors is its focus on delivering clear, measurable results and actionable recommendations that help businesses enhance their security and improve their return on investment. The goal of Expel is to support businesses in achieving better security maturity and to provide tools that complement their existing security teams, ultimately leading to a more secure digital environment.

Company Stage

Series E

Total Funding

$280.9M

Headquarters

Herndon, Virginia

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Expel's expansion into EMEA opens new market opportunities and customer bases.
  • Recognition as a Leader in IDC MarketScape boosts Expel's credibility and market position.
  • Increased demand for MDR services due to remote work trends benefits Expel's growth.

What critics are saying

  • Increased competition from companies like MorganFranklin Consulting and CACI in cybersecurity.
  • Rapid expansion into EMEA may strain Expel's resources and operational capabilities.

What makes Expel unique

  • Expel offers unmatched transparency in security operations through its Expel Workbench™ platform.
  • The company integrates AI-driven automation with human expertise for rapid threat response.
  • Expel's flexible MDR offerings cater to organizations of all sizes and maturity levels.

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Benefits

Unlimited vacation

401k plan

Healthcare plan with dental and vision

Flexible work hours

Opportunity to work from home

One paid conference per year

Parental leave

INACTIVE