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Associate Solution Consultant
Confirmed live in the last 24 hours
San Ramon, CA, USA
Experience Level
Desired Skills
  • A positive 'Can do' attitude, with a focus on keeping things simple
  • Excitement for customer-facing experiences
  • Ability to quickly communicate sophisticated ideas clearly to all audiences, technical or not, operators and C-level execs
  • Fabulous communicator, great team player
  • Confident dispensing knowledge to a highly skilled and experienced audience
  • BA/BS or equivalent work experience
  • Support the sales team, RFP team, and operations team as the key technical advisor and SME for the Five9 contact center
  • Support the sales team in helping prospects and partners understand what is possible on the Five9 platform
  • Understand business requirements and communicate the value of solving business problems using cloud technology through charismatic demos of the Five9 CCaaS product suite
  • Assist with delivering proof of concept (POCs/Trials) to prospects, collaborating with other sales engineering and product management team members as needed
  • Prepare specification documents to pass implementation details on to Professional Services team
  • Create content to show partners or train new team members how to implement specific requirements or best practices for building and deploying applications and solutions on the company
  • Clearly distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing, and Sales
Desired Qualifications
  • Experience with APIs is a plus

1,001-5,000 employees

Cloud based call and contact center software
Company Overview
Five9's mission is to empower organizations to transform their contact centers into customer engagement centers of excellence. The company provides software for managing omnichannel customer interactions including voice, SMS, chat, email, social, video, and more.
Company Values
  • Do the right thing for the customer
  • Treat it like you own it
  • Service guides us
  • Act with integrity and humility
  • Relentless learning
  • Bias toward action
  • Diversity