Facebook pixel

Global Clinical Care Navigator
English + Dutch
Confirmed live in the last 24 hours
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Requirements
  • LCSW, LMFT, LPC, or licensed psychologist
  • Minimum of 2+ years of direct clinical care experience
  • M-F schedule; 2nd or 3rd shift regular scheduled hours may be required
  • Knowledge of CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions
  • Excellent listening, written and verbal communication skills and comfortable interacting with members worldwide
  • Multi-cultural awareness and bilingual (written and spoken) in English and Dutch
  • Acknowledge and embrace diversity and inclusion
  • Some roles may require alternative hour schedules (3 weeks of training during business hours is standard)
  • Motivated to go above and beyond for members to provide a high-touch experience
  • Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks
  • Able to multi-task and context switch!
Responsibilities
  • Utilize active listening and written communication skills to interact with members in the US and internationally by phone, chat, and email in both English and another language(s)
  • Provide consultation, psycho-education, and motivational assistance to address mental health, substance use, and family/relationship concerns
  • Assess for risk and manage member crises by providing in-the-moment support, triage, safety planning, and follow up
  • Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health therapy provider, external benefits, or community resources)
  • Synthesize information that must be gathered from various sources and apply good clinical judgement in order to make determinations about interventions, follow up, and ongoing support needs
  • Identify and problem-solve issues that serve as a barrier or disruption to care, with support from leadership
  • Interact with multi-disciplinary teams such as care support, provider operations, and customer success, to ensure a smooth member experience
  • Participate in staff meetings, case consultations, and trainings
  • Translate member-facing communications into member's preferred language
  • Assist with onboarding and mentoring new team members
  • Assist with special internal projects as well as customer-facing initiatives, as assigned and available
  • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards
Spring Health

501-1,000 employees

Personalized mental healthcare
Company Overview
Spring Health's mission is to eliminate barriers to mental health.
Benefits
  • Retirement benefits
  • Paid time off
  • Healthcare benefits
  • Insurance benefits
  • Work-life benefits
  • Mental health benefits
Company Values
  • Members come first - We are genuine member advocates
  • Move fast to change lives - We build with urgency and intention
  • Take ownership - We extend trust and hold ourselves accountable
  • Embrace diverse teams & perspectives - We find strength in diversity of cultural backgrounds, ideas, and experiences
  • Science will win - We will achieve impact by innovation and evidence-based frameworks
  • Candor with care - We are open, honest, and empathetic