Full-Time
Engineering Manager I
New Client Experience
Posted on 1/15/2025
Stitch Fix
1,001-5,000 employees
Personalized online styling and clothing delivery
Compensation Overview
$157.8k - $232kAnnually
Senior, Expert
Remote in USA
Candidates must be based in the USA.
- 3+ years of experience cultivating and managing diverse, inclusive, and high-performing teams.
- 7+ years of experience building and rapidly scaling real time solutions.
- Familiarity with modern web tech stacks (e.g. Node, React, Ruby on Rails, Golang, Postgres, GraphQL, Redis, Kafka).
- Shape and support the career development for the members of your team.
- Inspire and grow your team through mentorship, empowerment, timely feedback, and challenging them to deliver their best work.
- Collaborate closely with the team and stakeholders to define the architecture of our Client Onboarding platform.
- Work with business partners to help set priorities and plan the roadmap for your team.
- Find, hire, and develop people that complement each other as a diverse, inclusive team.
- Facilitate technical design discussions, remove blockers and align stakeholders.
- Inspire an atmosphere of continuous improvement by serving as a coach, mentor, and technical advisor.
- Provide guidance and input on technical direction and decisions.
- Treasure helping your team members grow and learn.
- Believe in clear and honest communication.
- Take a people-focused approach to leading and managing your team.
- Believe that strong teams are built on trust and autonomy.
- Clearly set and share your priorities with your team and partners.
- Understand and focus on what is right for the customer.
- Passionate about building high-quality solutions, and know when to be pragmatic.
- Flexible, dedicated to your craft and curious.
- Experience helping teams improve and hone their development processes.
Stitch Fix provides a personalized online styling service that uses data and algorithms to curate fashion selections for clients. Customers fill out a style profile, and based on their preferences, stylists select clothing items that are shipped directly to their homes for them to try on. Clients only pay for what they keep, and the company earns revenue through styling fees and clothing sales. Stitch Fix aims to simplify shopping while expanding its services and reach.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
San Francisco, California
Founded
2011
Simplify's Take
What believers are saying
- AI-driven tools improved inventory management and increased average order value by 9%.
- Partnership with Affirm offers flexible payment options, boosting fashion sales by 20%.
- Freestyle option expanded shoppable selection by 20% without increasing inventory ownership.
What critics are saying
- Increased competition from digital styling platforms like The Floorr.
- Competitors' virtual try-on technology challenges Stitch Fix's personalized styling.
- Mixed financial results may affect investor confidence despite stock target rise.
What makes Stitch Fix unique
- Stitch Fix uses AI to enhance personalized styling and inventory management.
- The company offers a unique subscription-based service with direct sales options.
- Stitch Fix combines human stylists with data algorithms for tailored fashion selections.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Stock Options
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 0%Stitch Fix executives said Tuesday (March 11) that the online personal styling service is seeing results as it continues its transformation strategy.The company’s proprietary artificial intelligence (AI) merchandising tool is contributing to improved inventory management, Stitch Fix CEO Matt Baer said during an earnings call covering the second quarter of fiscal year 2025, which ended Feb. 1.By predicting demand based on client transaction and feedback data, the tool helps the merchandising team make better decisions, he said.During the second quarter, this helped the company deliver an average order value (AOV) that was 9% higher year over year, driven by in part by higher keep rates.“The investments we’ve made to improve the quality of our assortment and ensure a healthy inventory position are working,” Baer said during the call.Stitch Fix’s algorithms and data science are also improving its client-stylist relationships, Baer said. During the second quarter, the company enhanced its AI models to deliver better recommendations to its human stylists so that they, in turn, can deliver the right products to each client.“In Q2, the percentage of clients requesting the same stylists for their next Fix hit the highest level in nearly five years,” Baer said during the call.Stitch Fix continued to invest in Freestyle, an alternative to Fix that offers shoppers a curated selection of products they can buy on demand rather than through the personalized styling service.For this offering, the company adopted more advanced, data-driven forecasting tools during the second quarter and found that they expanded its shoppable selection by more than 20% without increasing its inventory ownership.“Initiatives such as these contributed to Freestyle returning to year-over-year growth in Q2, and we see more runway to improve future performance,” Baer said during the call.Addressing the issue of tariffs, Baer said that Stitch Fix and its partners have experience managing tariffs and that they do not expect tariffs to affect client prices or margins in the second half of the company’s fiscal year.“As a multibrand retailer, we also really benefit from the vast matrix of national and market brands in addition to our private brands,” Baer said. “So, if necessary, in order to mitigate any potential impact from tariffs, we are able to shift within that portfolio or within that matrix of brands really strategically.”
Buy now, pay later (BNPL) provider Affirm has teamed with resale marketplace StockX. The collaboration, announced Monday (March 10), lets eligible StockX shoppers in the U.S. access Affirm’s payment plans when purchasing products from brands such as adidas, Supreme and Gucci. “At StockX, we’re always looking for ways to enhance the customer experience and ensure our community has access to the world’s most sought-after brands. Affirm’s range of flexible pay-over-time options, including longer-term plans, gives our customers the power to choose what works best for their needs and shop confidently,” Jacob Fenton, vice president of customer experience and insights at StockX, said in a news release
Affirm has launched a partnership with online personal styling service Stitch Fix. The buy now, pay later (BNPL) provider announced the collaboration Thursday (Feb. 27), noting that it comes as consumers increasingly use its service to buy from fashion brands. “In October through December, fashion sales through Affirm were up 20% year-over-year, demonstrating a shift toward smarter, more responsible ways to pay for clothing and accessories,” Pat Suh, Affirm’s senior vice president of revenue, said in a news release. “To meet this increased consumer demand, we’re growing our network to include even more fashion merchants.”
Noah Zamansky, vice president of product and tech at Stitch Fix, highlighted the company's commitment to AI during a discussion for the When Chatbots Go Shopping 2025 Series, explaining that it has been integral to their operations from the start.
Personalization has long been the holy grail of retail, with brands seeking to tailor the shopping experience to each customer’s unique needs and preferences. And you can’t spell “personalization in retail” without the two letters “A” and “I” — as in artificial intelligence. “AI has been part of our journey since day one,” Noah Zamansky, vice president of product and tech and client experience at online personal styling service Stitch Fix, told PYMNTS during a discussion for the When Chatbots Go Shopping 2025 Series. “We believe that at the heart of our experience is that magic we provide when science and our stylists come together.”