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Product Owner
Digital Customer Experience, USA-Remote or Santa Clara, CA-Flexible
Posted on 8/4/2022
United States
Experience Level
Desired Skills
  • 10+ years of experience as Business Analyst or Product Owner or Product Manager working with stakeholders and cross-functional partners
  • 5+ years of product experience in defining, launching, and growing Enterprise or SaaS products in an agile technology organization
  • Experience defining the customer experience and personalizing the user journey across a cloud fulfillment ecosystem
  • Experience working with product managers or business teams to understand the business requirements (features / functionality) and have healthy meaningful discussion on their importance, criticality, expected business value and feasibility
  • Strong experience in developing and communicating the Epic / Feature / Enabler goal(s)
  • Experience in performing technical feasibility study, assessing different technical options and selecting the most suitable one, defining practical timelines and assessing product delivered against the business requirements
  • Strong experience assessing value-effort-timelines tradeoff & make prioritization decisions
  • Strong negotiation and communication skills
  • Strong problem-solving skills and solution-oriented mindset
  • Experience completing multiple, complex technical projects
  • Should enjoy working in a collaborative environment in a global team set-up
  • Experience designing optimized customer journey experiences
  • Comfortable presenting solutions to large audiences and senior executives in person, virtual, and webinars
  • A willingness to take on tasks that sometimes would fall outside of their scope
  • Ability to create ideas for how our digital experiences can make our customers more successful
  • Liaise between Business stakeholders, Product Managers, and the Development team and convert the business requirements into technical specifications required for the development
  • Work with the business, design, engineering, and product teams to create digital transformation experiences for employees and customers
  • Imagine how users will interact with the product and develop robust use cases
  • Participate in User Acceptance testing and recommend improvements
  • Works with Business stakeholders and Product Managers to develop and communicate the Epic / Feature / Enabler goal(s)
  • Define clear stories that maximize value & meet needs
  • Clearly present product concepts, roadmap, and delivery timeline to leadership, engineers and scrum teams
  • Work with development & product teams to scope product delivery, support solution strategies and understand development alternatives
  • Work with the development team to evaluate the feasibility and technical alternatives for the requirements
  • Coordinate with other Product Owners (story details, dependencies)
  • Ensure that stories meet the Definition of Done
  • Prioritize team backlog(s) to streamline execution
  • Maintain conceptual / design / tech integrity of features / components
  • Ensure that backlog is transparent, visible, and understood
  • Build proofs-of-concept (POC) for potential new solutions and technologies by working with engineering teams

10,001+ employees

Digital workflows
Company mission
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations.