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Full-Time

Customer Success Manager

Commercial, General Contractors

Posted on 6/18/2024

Procore Technologies

Procore Technologies

1,001-5,000 employees

Cloud-based construction management software platform

Industrial & Manufacturing

Mid

Remote in USA

Category
Customer Success & Support
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 2+ years of account management experience, preferably in a Saas environment
  • Strong empathy for customers and passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Innovative, persuasive, creative, and have a genuine curiosity in their clients’ business
  • Goal and results-oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change
  • Must work well within a team environment
  • Previous sales experience is a plus
Responsibilities
  • Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk
  • Develop and execute on account strategies for mid-market accounts, while working alongside Sales to deliver positive outcomes for clients
  • Build trust and create meaningful relationships among champions and key executives within each account
  • Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives
  • Identify and forecast risk as well as growth opportunities within the portfolio
  • Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors

Procore Technologies specializes in cloud-based construction management software, designed to enhance project efficiency and accountability through improved communications and documentation. This firm stands out in the construction tech sector by providing tools that facilitate real-time data access and risk minimization, which are crucial for managing diverse global construction projects. Working here offers an opportunity to be part of a team that is pivotal in transforming construction management practices, enabling better project outcomes and industry standards.

Company Stage

IPO

Total Funding

$543.5M

Headquarters

Carpinteria, California

Founded

2003

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

14%
INACTIVE