Customer Success Manager

Job Description

We’re looking for a Customer Success Manager to build, retain, and grow our Commercial client base. In this role, you’ll work closely with Procore’s Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure our clients are set up for success and achieving their individual business goals and objectives.

As a successful Customer Success Manager, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll deliver industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This role can be based in our Carpinteria, CA, New York City, or Austin, TX office. We’re looking for candidates to join our team immediately!

What you’ll do:

• Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk

• Develop and execute on account strategies for mid-market accounts, while working alongside Sales to deliver positive outcomes for clients

• Build trust and create meaningful relationships among champions and key executives within each account

• Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objectives

• Identify and forecast risk as well as growth opportunities within the portfolio

• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors

• This position requires 15-20% travel to Procore offices, client sites, and more!

What we’re looking for:

• 2+ years of account management experience, preferably in a Saas environment

• Strong empathy for customers and passion for revenue and growth

• Deep understanding of value drivers in recurring revenue business models

• Innovative, persuasive, creative, and have a genuine curiosity in their clients’ business

• Goal and results-oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change

• Must work well within a team environment

• While this isn’t a sales role, previous sales experience is a plus

Qualifications