Full-Time
Customer Service Representative
Updated on 9/10/2026
InteLogix
1,001-5,000 employees
Customer experience and technology services
Compensation Overview
$15/hr
Waco, TX, USA
In Person
 Customer Experience & Support (1) |
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- Must be 18 years of age or older.
- Have a high school diploma or equivalent.
- Remain engaged on the phone throughout the entirety of the shift with minimal to no distractions while performing constant sedentary work.
- Operate multiple computer windows and tabs while providing customer service over the phone.
- Complete a typing assessment.
- Work schedules that vary based on job-related factors.
- Maintain superb attendance.
- Complete a drug screen and background check as a condition of the job offer.
- Serve as the primary point of contact for customers via phone.
- Provide customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
- Maintain a thorough understanding of products, services, and policies to effectively assist customers.
- Accurately document customer interactions and transactions across all tools and platforms.
- Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
- Work toward customer satisfaction goals and performance metrics.
- Seek opportunities to improve the customer experience and streamline processes.
- Stay updated on product knowledge and industry trends to better assist customers.
- Work within defined hours of operation, with flexibility needed on weekends and holidays.
InteLogix works as a customer-experience and technology-enabled business services company. It provides contact-center operations, tolling services, cybersecurity, and managed technology support for public and private organizations. Its operating model is specific: frontline service teams work alongside operations, workforce management, engineering, security, analytics, and client leadership. Roles include customer support, toll operations, technical support, cybersecurity, quality, training, and corporate functions. The profile is InteLogix and its current service lines. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Houston, Texas
Founded
1957
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Simplify's Take
What believers are saying
- The February 2026 Pioneer CX acquisition expands federal, state, and local government reach.
- InteLogix's May 2026 content on tolling shows active positioning in regulated outsourcing.
- FCC scrutiny of offshore call centers favors domestic operators like InteLogix over lower-cost rivals.
What critics are saying
- Pioneer CX integration risks service disruptions and retention losses through 2026 contract renewals.
- FCC call-center rules threaten offshore delivery economics, forcing costly U.S. staffing shifts.
- A failed GovCX push leaves InteLogix trapped in commoditized BPO against larger rivals.
What makes InteLogix unique
- InteLogix pairs AI-enabled CX with government-grade certifications after Pioneer CX's February 2026 acquisition.
- Its LogixCollect and CXaaS offerings bundle collections, tolling, and omnichannel support.
- The company markets 67+ years of operating history and regulated-environment expertise.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Employee Discounts
Training Programs
Remote Work Options
Company News
InteLogix Acquires of Pioneer CX, strengthening its AI-enabled Government services to deliver secure, compliant, and citizen-focused CX.