Full-Time
Product Lead
Internal Operations
Posted on 8/19/2026
Roadie
1,001-5,000 employees
Crowdsourced, on-the-way same-day delivery network
No salary listed
Remote in USA
Remote
 Product (1) |
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- At least 7 years of product management experience, ideally building internal tools, operational platforms, or complex workflow products.
- Experience leading product execution while managing and developing product talent.
- A track record of transforming complex, manual processes into intuitive, scalable solutions.
- Strong systems thinking and analytical skills, with experience defining meaningful success metrics.
- The ability to lead ambiguous initiatives and align cross-functional stakeholders.
- A high bar for internal user experiences and product rigor comparable to customer-facing products.
- A practical, artificial-intelligence-forward mindset, including judgment about when to automate and when human oversight is essential.
- Define the vision, strategy, and roadmap for internal operations products.
- Lead the development of tools and workflows that help internal teams identify issues, make informed decisions, and resolve work efficiently.
- Translate complex, manual processes into intuitive, scalable product capabilities.
- Identify opportunities to use artificial intelligence and automation while maintaining human oversight and operational safeguards.
- Establish goals and success metrics focused on efficiency, resolution quality, self-service, and user satisfaction.
- Partner with cross-functional teams to understand operational needs, align priorities, and deliver business outcomes.
- Create clear product ownership and operating practices across interconnected systems and workflows.
- Direct critical product initiatives while managing and developing a small team.
- Hire and onboard additional product talent as the organization grows.
- Experience with Salesforce, case-management systems, support platforms, workflow automation, or agent tooling.
- Experience in logistics, delivery, transportation, marketplace operations, warehouse operations, or last-mile delivery.
- Experience with user experience and product design.
- Experience with artificial-intelligence-assisted support, triage automation, decision-support tools, or internal productivity platforms.
- Experience hiring, coaching, or developing product managers or product owners.
Roadie is a logistics platform that uses a crowdsourced network to provide same-day delivery across the United States. It matches senders with everyday drivers who are already traveling to a destination, enabling on-the-way delivery where packages are picked up and dropped off along the route. The platform charges delivery fees that vary by distance, size, and speed, and it also offers customized enterprise pricing and a range of services including buy online deliver from store, express air delivery, first and last mile shipping, and home delivery. Roadie differentiates itself with the largest local same-day network in the country, covering more than 20,000 ZIP codes and reaching over 90% of U.S. households, and by turning idle travel capacity into a public transportation grid. Its goal is to provide fast, flexible, and reliable delivery by efficiently leveraging everyday travel, benefiting both small businesses and large enterprises as well as individual customers.
Company Size
1,001-5,000
Company Stage
Series C
Total Funding
$86M
Headquarters
Atlanta, Georgia
Founded
2014
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Simplify's Take
What believers are saying
- April 15, 2026 Centiro launch expands same-day retail adoption without warehouse bottlenecks.
- June 2026 Omaha Steaks and Bouqs partnerships prove Roadie wins peak-demand, temperature-sensitive shipments.
- July 2026 Roadie press materials and UPS pages show continued network scale and 24/7 coverage.
What critics are saying
- June 15, 2026 Illinois class actions allege wage theft and illegal biometric scans.
- July 22, 2026 NLRB case alleges retaliation and coercive rules at Roadie/UPS Innovations.
- Teamsters' 2026 grievance targets UPS parcel work shifts to Roadie, risking shutdown-scale restrictions.
What makes Roadie unique
- RoadieXD and Centiro integrate same-day delivery without disrupting retailer warehouse workflows.
- Roadie reaches 97% of U.S. households across 30,000+ zip codes with 310,000 drivers.
- UPS ownership gives Roadie enterprise trust, billing access, and national logistics integration.
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Benefits
Health Insurance
401(k) Company Match
401(k) Retirement Plan
Flexible Work Hours
Unlimited Paid Time Off
Home Office Stipend
Paid Sabbatical Leave
Growth & Insights and Company News
6 month growth
↑ 37%1 year growth
↑ 37%2 year growth
↑ 37%Omaha Steaks expands partnership with UPS company Roadie. Roadie's nationwide delivery network provides the flexible capacity needed to support same-day delivery at scale. June 12, 2026 Omaha Steaks and UPS company Roadie first launched their partnership in May 2025, later expanding it in April 2026 to include same-day delivery. Previously, customers had a single shipping option, but the expanded offering now provides greater flexibility through same-day delivery. The offering reached all 44 store locations by May 2026. Roadie's nationwide delivery network, which includes more than 500,000 independent drivers, provides the flexible capacity needed to support same-day delivery at scale. With the expanded partnership, more than 140 million Americans can now have premium Omaha Steaks delivered the same day. The platform allows Omaha Steaks to extend delivery reach without additional fixed infrastructure while maintaining speed, visibility and reliability in the last mile of delivery. Roadie's delivery network follows cold-chain best practices designed to keep perishable items fresh, cold and protected throughout transit. Orders are matched with drivers and vehicles equipped to safely transport temperature-sensitive items, with real-time tracking that keeps customers informed at every step from pickup to doorstep. Omaha Steaks customers within a 30-mile radius can now receive eligible orders in as little as three hours when orders are placed by 3 p.m. Eastern Time. The two companies said the same-day capabilities support gifting for Father's Day. "'I need more salad for Father's Day,' said no one ever," said Marc Gorlin, founder and CEO of Roadie. "As a serious griller myself, there's no better gift than an Omaha Steaks Steak and Burger Bundle or Bestsellers Collection. And all the better if I can get it delivered fast and have the meal cooked just hours after placing the order. Don't waste time with neckties or aftershave. Send Dad ribeyes same-day, and you'll be the favorite kid on Father's Day." "Father's Day gifting is simple: Dad wants steak," said Nate Rempe, president and CEO of Omaha Steaks. "With Omaha Steaks and Roadie, customers can turn Dad's house into his very own steakhouse in as little as three hours with a gift that is premium, thoughtful, and SEAR-iously fast."
Roadie, a UPS company, has announced an integration with delivery management platform Centiro enabling retailers and third-party logistics providers to scale same-day delivery whilst maintaining warehouse efficiency. The integration was designed and deployed in weeks, allowing a major national retailer to launch ahead of the holiday season. The solution centres on Roadie's RoadieXD cross-dock system, which separates label printing from data transmission. Warehouse teams can print Roadie delivery labels alongside other carriers using existing workflows, whilst delivery data transmits to Roadie's platform in scheduled batches. This prevents system bottlenecks during peak periods. Roadie's network reaches 97% of US households across 30,000 postcodes through over 310,000 independent drivers. Sweden-headquartered Centiro has won multiple "Partner of the Year" awards within the UPS Ready Programme.
Bouqs picks Roadie for same-day flower delivery. Freelance-driver network offers speed, flexibility and white-glove service. Key takeaways: The Bouqs Co., a direct-to-consumer floral retailer, has engaged UPS (NYSE: UPS) subsidiary Roadie to make same-day deliveries in several major cities using gig drivers as holiday demand spikes and customers seek arrangements that need special handling. The online flower seller is forecasting a 44% increase in planned order volume in the fourth quarter from the prior period, but won't be able to easily fulfill late orders before holiday deadlines from its network of distribution centers. By partnering with Roadie, Bouqs can prepare and send orders the same day for customers in key markets like Los Angeles, the company said in a news release on Tuesday. Roadie is a crowdsourced delivery platform that connects shipments to a network of independent drivers that make deliveries with their personal vehicles. It picks up orders for customers such as Walmart, Tractor Supply, FilterBuy, Spirit Halloween, paint brand Benjamin Moore and Nothing Bundt Cakes, at local stores and warehouses for last-mile delivery to shoppers. Bouqs has expanded its online model to include physical retail locations in San Diego, Los Angeles, and New York, which are co-located in other stores, and flower counters inside some Whole Foods Market stores. It plans to set up storefronts in San Francisco and Chicago, according to its website. Same-day delivery is also currently available in San Francisco, Chicago and Dallas. In addition to addressing capacity constraints during peak periods and service gaps created by traditional delivery windows, Roadie enables Bouqs to offer premium products, like florist-arranged centerpieces and compote-style vases, that aren't suited for boxed, long-distance shipping. The partnership will continue past the holiday season, Roadie Chief Operating Officer Dennis Moon said in an email response. Bouqs also benefits from Roadie's 24/7 delivery capability, real-time tracking, photographic chain of custody and a same-day delivery radius of up to 100 miles, he added.
Filterbuy, a leading manufacturer and retailer of high-quality pleated air filters, has partnered with Roadie, a UPS company (NYSE:UPS), to offer same-day delivery for its full range of air filtration products.
Benjamin Moore & Co. is working with Roadie, a logistics management and crowdsourced delivery platform owned by UPS, to enhance its same-day delivery capabilities.