Full-Time
Medical Assistant
Baystate Health
5,001-10,000 employees
Operates regional hospitals and health services
Compensation Overview
$20.79 - $34.33/hr
Greenfield, MA, USA
In Person
 Medical, Clinical & Veterinary (1) |
|---|
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- A high school diploma, GED, or equivalent credential is required.
- Basic Life Support certification from the American Heart Association is required.
- For Medical Assistant I, candidates should be graduates of an accredited medical assistant program or demonstrate Medical Assistant I competencies, with at least one year of experience in a medical office.
- For Medical Assistant II, candidates should be graduates of an accredited medical assistant program or demonstrate Medical Assistant II competencies, with at least three years of current relevant medical assistant experience in a medical practice setting.
- For Medical Assistant III, candidates should have graduated from an accredited medical assistant program and have at least five years of current relevant medical assistant experience in a medical practice setting, or have at least two years as a Medical Assistant II at Baystate Health with demonstrated Medical Assistant III competencies.
- For Medical Assistant IV, internal candidates must have at least two years as a Medical Assistant III at Baystate Health, demonstrated Medical Assistant IV promotion competencies, graduation from an accredited medical assistant program, and registration or certification by a third-party credentialing body.
- Medical Assistant IV credentialing must be awarded by a third-party credentialing body, such as ARMA, the American Medical Technologists association, the National Healthcare Association, the American Association of Medical Assistants, or the National Center for Competency Testing.
- Some service lines require assisting with abortion services, pregnancy-loss services, pelvic and breast examinations, cervical cytology screening, miscarriage management, biopsies, colposcopy, LEEP procedures, and gender-affirming therapy or surgery.
- Take patients' vital signs.
- Perform patient intake and obtain patient histories.
- Manage clinical orders.
- Perform clinical procedures.
- Document patient care.
- Discharge patients.
- Assist with visits and procedures for patients seeking abortion services or services for pregnancy loss, including collecting supplies, printing consents, organizing instruments and medications, and assisting with insertion of cervical dilators for surgical abortion procedures.
- Assist providers with pelvic and breast examinations.
- Assist with cervical cytology screening and complete appropriate forms.
- Assist with in-office surgical procedures, including miscarriage management, biopsies, colposcopy, and LEEP procedures of the cervix.
- Assist transgender and non-binary patients seeking gender-affirming therapy or surgery.
- Graduation from an accredited Medical Assistant program is preferred for Medical Assistant I.
- At least five years of current relevant medical assistant experience in a medical practice setting is preferred for Medical Assistant III.
Baystate Health is a large healthcare organization serving western Massachusetts with about 13,000 employees and five hospitals that together house around 980 beds. It provides a wide range of patient care and community health services and aims to improve the health of people in its communities every day with a focus on quality, safety, value, and experience. Its work spans patient care from the bedside to education and workplace health, reflecting a community-first mission where treating people with dignity and equity matters. The organization positions itself as a major regional provider and economic driver, emphasizing accessible care and local impact. What sets Baystate Health apart is its scale in western Massachusetts, its integrated approach to care and community health, and its role as a local employer and leader in health outcomes. The goal is to make healthcare accessible and to continually improve health and wellness for the communities it serves.
Company Size
5,001-10,000
Company Stage
Grant
Total Funding
$3.9M
Headquarters
Springfield, Illinois
Founded
1873
Get referred to Baystate Health
See people who can refer or advise you
Simplify's Take
What believers are saying
- Aug. 7, 2026 promotion of Dr. Seth Gemme strengthens leadership continuity and access focus.
- Baystate’s June 22, 2026 Oracle expansion should reduce documentation burden and speed onboarding.
- Ware convenient care opens within 9-12 months, extending access and feeding future residency training.
What critics are saying
- June 2026 layoffs cut 22 departments, with nurses already rejecting Baystate’s contract.
- A federal judge let the patient-tracking privacy class action proceed on March 19, 2026.
- Baystate expects $146.7 million annual federal funding losses; prolonged underfunding threatens system viability.
What makes Baystate Health unique
- Baystate Health serves 800,000 people across five hospitals and Health New England.
- Peter Banko and Dr. Seth Gemme are pushing physician-led, operationally driven transformation.
- Oracle Health integration gives Baystate unified data, EHR, and patient portal across the network.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
403b retirement company match & annual company contribution increase based on years of service.
Wellbeing programs that include but are not limited to mental, physical, and financial health
Sign on bonus
Growth & Insights and Company News
6 month growth
↑ 8%1 year growth
↑ 8%2 year growth
↑ 9%Baystate Health names Dr. Seth Gemme as Chief Physician Executive, Baystate Health and President of Baystate Medical Practices. Aug 07, 2026, 14:09 ET Building on nearly a decade of service to Baystate, Dr. Gemme will expand his senior leadership responsibilities SPRINGFIELD, Mass., Aug. 7, 2026 /PRNewswire/ - Baystate Health announced today that Seth Gemme, MD, has been promoted to Chief Physician Executive, Baystate Health and President, Baystate Medical Practices. In this role, Dr. Gemme will serve as a trusted advisor to Baystate Health and Health New England leadership and a strong physician voice in enterprise decision-making and building a clinically driven and physician-led healthcare system. "Dr. Gemme brings a unique combination of clinical expertise, operational leadership, and a deep understanding of our organization and the communities we serve," said Peter D. Banko, President & CEO, Baystate Health. "He is a respected physician, team member, and leader, deeply committed to our Mission and the people of Western Massachusetts. Nearly a decade of service and leadership at Baystate has earned him the trust of his colleagues and prepared him to advance access to care, physician engagement, quality, and transformation across our system. We are excited for his leadership as we continue to deliver on our mission and build a stronger, more accessible health system for our patients and communities." Dr. Gemme joined the Department of Emergency Medicine at Baystate in 2017 and has served in progressively advancing leadership roles across the organization. In his most recent position, he served as Chair of the Department of Emergency Medicine for both Baystate Health and UMass Chan Medical School-Baystate. His previous leadership roles include system Vice Chair of Clinical Operations for Emergency Medicine, Chief of the Emergency Department at Baystate Wing Hospital, and Associate Chief and Education Director of the Emergency Department at Baystate Noble Hospital. As Chief Physician Executive, he will lead efforts to improve access and clinical throughput across the five hospitals, advance physician-led transformation and accountability, and strengthen quality, safety, patient experience, and high-reliability practices. He will also foster collaboration and engagement across the physician enterprise, support the academic mission, and help build a culture of transparency, accountability, and operational excellence. "I am incredibly proud to continue serving Baystate Health and the communities that have been such an important part of my career and my life," said Dr. Gemme. "Since joining Baystate in 2017, I have had the privilege of working alongside exceptional physicians, caregivers, and team members who share a deep commitment to our Mission. I am honored to step into this role and look forward to building on the work we have done together to strengthen our communities' health for all." Throughout his career, Dr. Gemme has led innovative operational improvements, including the design and implementation of the Vertical Model of Care at Baystate Medical Center, which transformed emergency department patient flow by matching care delivery to patient acuity and clinical needs, as well as the development of a real-time emergency department surge tool that provides operational insight to improve patient flow and throughput during periods of high demand. Dr. Gemme earned his Bachelor of Arts in mathematics from Westfield State University and Doctor of Medicine from the University at Buffalo. He completed his residency training in emergency medicine at the Alpert Medical School of Brown University. He is currently pursuing his Master of Business Administration degree from the Isenberg School of Management at the University of Massachusetts Amherst. He is a recipient of Modern Healthcare magazine's 40 Under 40 award. About Baystate Health Baystate Health is a not-for-profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in healthcare. Learn more at BaystateHealth.org. SOURCE Baystate Health System
Hyundai, Baystate Health Foundation, and Gary Rome Hyundai partner to promote Child Passenger Safety in massachusetts. Aug 05, 2026, 10:15 ET * Event brings hands-on car seat safety education and inspections to local families * Hyundai contributes $25,000 to Baystate Health Foundation's Pediatric Trauma Surgery Injury Prevention Car Seat Program HOLYOKE, Mass., Aug. 5, 2026 /PRNewswire/ - Hyundai Motor America, in partnership with Baystate Health Foundation and Gary Rome Hyundai, recently hosted a car seat safety check event focused on helping families better protect their children on the road. The event provided free, hands-on education and inspections conducted by certified Child Passenger Safety Technicians (CPSTs). As part of its corporate social responsibility initiative, Hyundai Hope, Hyundai donated $25,000 to Baystate Health Foundation to support its Pediatric Trauma Surgery Injury Prevention Car Seat Program. The funding will help provide car and booster seats to families in need, further expanding access to critical safety resources in the community. "At Hyundai, we're committed to being present in the communities we serve and supporting programs that have a real, measurable impact," said Cole Stutz, chief safety officer, Hyundai Motor North America. "Seeing families engaged at the event and working directly with safety technicians reinforces why this partnership matters; every correct installation and every informed caregiver helps protect a child on the road." The National Highway Traffic Safety Administration (NHTSA) reports that correctly installed car seats can dramatically improve child passenger safety, lowering the risk of fatal injury by 71 percent for infants and 54 percent for toddlers. Despite these benefits, installation errors remain common, with nearly one in two car seats not being used as intended. During the event, CPSTs guided parents and caregivers through proper car seat installation and use, while also checking each seat for expiration dates, recalls, and correct fit. Families requiring new car seats received replacements on-site to help ensure safe travel for children in the community. Since the partnership began in 2023, more than 240 car and booster seats have been distributed to families in need through the program, reinforcing a shared commitment to child passenger safety and community well-being. "At Gary Rome Hyundai, we are proud to support efforts that bring valuable resources directly to families in our community," said Gary Rome, president and CEO, Gary Rome Auto Group. "Events like this help ensure parents and caregivers have access to the guidance and tools they need to keep their children safe every time they get in the car." Baystate Health Foundation Founded in 2000, the Baystate Health Foundation is the fundraising entity for Baystate Health, supporting all its locations, programs, and services, including the Baystate Children's Hospital, D'Amour Center for Cancer Care, and the Davis Family Heart & Vascular Center. For more information, visit www.baystatehealth.org/foundation. Hyundai Hope Hyundai Hope is a corporate social responsibility initiative from Hyundai Motor North America, committed to the principle of Progress for Humanity and the goal of improving the wellbeing of society. Hyundai Hope dedicates time and supplies resources to nonprofit organizations that support the health and safety of individuals and foster positive growth in communities. For more information, visit www.hyundaihope.com. Hyundai Motor America Hyundai Motor America offers U.S. consumers a technology-rich lineup of cars, SUVs, and electrified vehicles, while supporting Hyundai Motor Company's Progress for Humanity vision. Hyundai has significant operations in the U.S., including its North American headquarters in California, the Hyundai Motor Manufacturing Alabama assembly plant, the all-new Hyundai Motor Group Metaplant America, several cutting-edge R&D facilities and more than 855 independent dealers. These operations are part of Hyundai Motor Group, which is investing $26 billion in the U.S. from 2025 to 2028. For more information, visit www.hyundainews.com. SOURCE Hyundai Motor America
U.S. News & World Report names Baystate Medical Center among Best Hospitals for 2026-2027 in Massachusetts. Aug 05, 2026, 07:42 ET Three Community Hospitals Recognized as High Performing SPRINGFIELD, Mass., Aug. 5, 2026 /PRNewswire/ - Baystate Medical Center has been named by U.S. News & World Report a 2026-2027 Best Hospital. Baystate Medical Center is ranked No. 11 in Massachusetts and is among the elite 16% that earned a numerical ranking in a state, metro area, and/or a medical specialty according to U.S. News' latest edition of Best Hospitals. This year, U.S. News announced Best Regional Hospitals 2026-2027 that have demonstrated superior outcomes. The hospital was rated as "High Performing" in nine conditions and procedures, including, cardiac and cancer care, and orthopedics. The distinction recognizes the hospital's specialized clinical expertise and commitment to exceptional care. Baystate Wing Hospital in Palmer was also recognized as "high performing" in three procedures and conditions. Baystate Noble Hospital in Westfield received the same recognition in two procedures and conditions, while Baystate Franklin Medical Center in Greenfield was recognized in one procedure and condition. "Being named a 2026-2027 Best Hospital by U.S. News & World Report is a testament to the extraordinary dedication of our entire team," said Scott Lichtenberger, MD, Chief Operating Officer, Baystate Health. "This recognition reflects the commitment of our team to deliver outstanding patient care and safety. We are proud to be recognized among the best in Massachusetts as we continually strive for excellence in patient outcomes and experience." U.S. News evaluated nearly 4,500 hospitals across 14 adult specialties and 23 procedures and conditions; only 16% of evaluated hospitals earned a Best Hospitals designation. "A hospital named among the U.S. News Best Hospitals has demonstrated its commitment to high-quality care, especially in achieving successful outcomes for patients," said U.S. News' Managing Editor and Chief of Health Analysis Ben Harder. "A Best Hospitals recognition reflects consistent top-tier medical care to its community." The U.S. News Best Hospitals rankings serve as a starting point for patients and families, who should consult with their personal physicians when making specific healthcare decisions. To determine the Best Hospitals, U.S. News analyzed each hospital's performance based on objective measures such as risk-adjusted mortality rates, preventable complications and patient experience. The Best Hospitals Specialty rankings methodology and Procedures & Conditions ratings methodology measure patient outcomes using data from over 800 million records of patient care. About Baystate Health: Baystate Health is a not-for-profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in healthcare. Learn more at BaystateHealth.org. About U.S. News & World Report U.S. News & World Report is the global leader for journalism that empowers consumers, citizens, business leaders and policy officials to make confident decisions in all aspects of their lives and communities. A multifaceted media company, U.S. News provides unbiased rankings, independent reporting and analysis, and consumer advice to millions of people on USNews.com each month. A pillar in Washington for more than 90 years, U.S. News is the trusted home for in-depth and exclusive insights on education, health, politics, the economy, insurance, personal finance, travel, automobiles, real estate, careers and consumer products and services. SOURCE Baystate Health System
Gary Rome Hyundai, Baystate Health team up for car seat safety. Posted: Aug 2, 2026 / 03:15 PM EDT Updated: Aug 2, 2026 / 03:15 PM EDT SPRINGFIELD, Mass. (WWLP) - Gary Rome Hyundai collaborated with Baystate Health on Sunday to host a car seat safety event aimed at protecting children on the road. The event provided parents with tools and professional inspections to ensure their children are properly restrained. Proper installation is considered a critical safety measure, as health officials identified improper car seat setup as a leading factor in child fatalities and injuries during car crashes. The event focused on identifying common errors and replacing faulty equipment to mitigate these risks. Dr. Kala Frye Bourque, the director of pediatric injury prevention at Baystate Health, provided specific data on how correct restraint impacts child safety. "In infants and toddlers, if they are properly restrained, it reduces serious injury up to 82% of the time, and older kids... it's 45% of the time until it's time for an adult seat belt," Bourque said. During the event, certified technicians inspected each car seat for expiration dates and manufacturer recalls. The experts also verified that each seat was correctly installed and provided a proper fit for the child using it. Rome, President & CEO of the Rome Auto Group, said the dealership provided replacements for equipment that was no longer safe to use. "If they're expired or broken, we will give them a new one; Hyundai is part of Hyundai Hope, part of a social corporate responsibility to keep kids safe," Rome said. Families who attended the event were provided with snacks, and children had the opportunity to visit the Springfield Thunderbirds mascot, Boomer. After completing their safety inspections, attendees also received a pass for a free car wash. A total of 70 car seats that were not installed during the event will be donated to Baystate Children's Hospital. Bourque noted that the goal of the partnership is to provide families with safety education and supplies before an emergency occurs. "Baystate is there for families; we wanna be education and supply, come and see me on personal time, not emergencies. I don't want to see kids getting hurt," Bourque said. All facts in this report were gathered by journalists employed by WWLP. Artificial intelligence tools were used to reformat information into a news article for its website. This report was edited and fact-checked by WWLP staff before being published.
Baystate Health oncologist named Fellow of the American Society of Clinical Oncology. Jul 27, 2026, 14:34 ET SPRINGFIELD, Mass., July 27, 2026 /PRNewswire/ - Rawad Elias, MD, FASCO, Vice President and Medical Director of Cancer Services at Baystate Health, has been named a Fellow of the American Society of Clinical Oncology (FASCO), one of the highest honors bestowed by the American Society of Clinical Oncology in recognition of sustained volunteer leadership and significant contributions to the field of oncology. The FASCO designation recognizes ASCO members who have demonstrated extraordinary dedication through years of volunteer service that advances the Society, the field of oncology, and, most importantly, the care of patients with cancer. The distinction is awarded to members who have made substantial contributions to ASCO through leadership, education, advocacy, and committee service. Throughout his service to ASCO, Dr. Elias has held numerous leadership roles, including: * Graduate of the ASCO Leadership Development Program (Class of 2024-2025) * Chair of the ASCO Self-Evaluation Program Item Writing Group * Member of the Clinical Practice and Innovation Committee * Member of the Health Policy Committee * Member of the Health Outcomes Committee "I am grateful for this recognition. ASCO has played an important role in my growth as a physician and leader, and the opportunity to serve alongside colleagues committed to improving cancer care has been deeply meaningful," said Dr. Elias. "I look forward to continuing that work and bringing what I learn back to our patients and teams at Baystate." Dr. Elias will be formally recognized as a Fellow of ASCO during the 2027 ASCO Annual Meeting in Chicago. The FASCO designation includes lifetime recognition for sustained service and leadership within the oncology community. About Baystate Health Baystate Health is a not-for-profit, integrated healthcare system with hospitals, physician practices, a health plan and more serving over 800,000 people throughout western New England. Baystate Health is the safety net provider in Western Massachusetts. With roots dating to the founding of Springfield Hospital in 1883, Baystate Health has been providing high-quality, compassionate and accessible care in the Pioneer Valley for more than 140 years and continues to be a pillar of its community - rooted here, serving here, and helping generations thrive here. With a focus on advancing health for all, Baystate is not only a keystone of the region, it is a national leader in healthcare. Learn more at BaystateHealth.org. SOURCE Baystate Health System