Full-Time

Senior Program Manager

AI Product Quality

Posted on 11/5/2024

Uber

Uber

10,001+ employees

Global platform for ride-hailing and logistics

Automotive & Transportation
Consumer Software

Compensation Overview

$122k - $169kAnnually

+ Bonus Program + Equity Awards

Senior

Company Historically Provides H1B Sponsorship

Seattle, WA, USA + 3 more

More locations: San Francisco, CA, USA | New York, NY, USA | Phoenix, AZ, USA

Employees are expected to spend at least half of their work time in their assigned office unless formally approved to work fully remotely.

Category
Project Management
Business & Strategy
Required Skills
JIRA
SCRUM
Data Analysis
Requirements
  • Minimum of 5 years of Program Management in a technical development environment, quality program management, quality engineering or product operations
  • Minimum of 1-2 years leading a large scale program from inception to post launch
  • Strong technical, analytical and quantitative skills. Uses data and metrics to back up assumptions, recommendations and drive decisions.
  • Proficient in Jira
  • Be well versed with scrum and waterfall methodologies
  • Be well versed in product development lifecycle
  • Be familiar with mobile development and SOA architecture, understand gaps and have the expertise to recommend quality improvements in processes, technology, tracking and/or tools and use metrics to influence decision making at the leadership level.
  • Be the expert in test design and execution
  • Be familiar with tools like Charles, Flipper to augment testing and debugging issues
Responsibilities
  • Managing, improving and expanding its AI manual evaluation and quality program that spans across Generative AI / LLM/ conversational AI products spanning the Uber Customer Service ecosystem.
  • Demonstrate the ability to organize and synthesize information that is drawn from multiple sources and teams.
  • Analyze insights and metrics, do deep dives and work with teams to gain insight on this information.
  • Work with the teams to come up with guidance and recommendations to the product + business leadership teams on how to improve and train the LLM and be part of conversations on ongoing quality initiatives.
  • Work with cross functional teams like regional support quality, product operations, product, content and to set up and run manual evaluation process.
  • Manage closely stakeholders relationships, hold them accountable, and drive consensus towards strategic execution for a high quality bar.

Uber connects people and goods through its global platform, offering services in ride-hailing and logistics. Users can request rides or deliveries via the app, which matches them with drivers or delivery personnel. The company operates on a commission-based model, earning revenue from ride fares, delivery fees, and service charges. What sets Uber apart from competitors is its wide range of services, including freight and essential goods transportation, alongside traditional ride-hailing. Uber aims to enhance mobility and delivery options while ensuring safety through driver background checks and real-time verification.

Company Stage

IPO

Total Funding

$15.4B

Headquarters

San Francisco, California

Founded

2009

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Uber's partnership with Nvidia advances AI-powered self-driving technology, boosting efficiency.
  • Serve Robotics' expansion in robot delivery enhances Uber's logistics capabilities.
  • Reinvestment in driverless taxis positions Uber for competitive edge in urban transport.

What critics are saying

  • Regulatory hurdles may challenge Uber's reinvestment in driverless taxis.
  • Technological challenges could arise in Uber's AI-powered self-driving tech development.
  • Proposed NYC insurance changes may affect Uber drivers' insurance availability.

What makes Uber unique

  • Uber's global platform connects users with drivers for diverse transportation needs.
  • The company offers flexible earning opportunities for drivers, enhancing workforce engagement.
  • Uber's commitment to safety includes driver background checks and real-time verification processes.

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Benefits

Remote Work Options

401(k) Company Match

Performance Bonus

INACTIVE