Full-Time

Commercial Account Manager

Confirmed live in the last 24 hours

Sophos

Sophos

1,001-5,000 employees

Provides cybersecurity solutions for businesses

No salary listed

Junior, Mid

Manchester, UK

The position is hybrid - 3 days a week in the Sophos Manchester office.

Category
Customer Success
Sales & Account Management
Required Skills
Sales
Salesforce
Connection
Connection
Connection
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Requirements
  • Previous Sales experience in the Cyber Security or Tech Industry, ideally within SMB
  • Experience calling customers for renewals, cross-sell, and up-sell.
  • Experience using CRM systems. Salesforce is preferred.
  • Interpersonal skills: Engages easily and uses effective questioning and active listening to gather relevant information.
  • Customer driven: Making customers, partners, and their needs a primary focus and delivers an exceptional customer experience.
  • Empathy: Critical to effectively de-escalate issues, understand desired outcomes, and advocate with other teams in the company.
  • Resourcefulness: Go-getters who go above and beyond to solve problems, quickly learn to use systems, and align with policies and guidelines.
Responsibilities
  • Manage a funnel of inbound leads and prioritize responses based on service level agreements and exceed monthly quota for closing sales opportunities.
  • Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.
  • Understand the end-to-end processes across deal flow including roles and responsibilities of cross-functional support teams to quickly resolve issues.
  • Update CRM with conversations, competitive information, decision-making criteria and other pertinent information.
  • Communicate effectively and efficiently with the customer partner to progress on assigned tasks.
  • Achieve agreed quarterly sales goals and performance indicators for daily standards for number of tasks handled and closed i.e. tickets, calls, emails, and other sales activities.
  • Effectively communicate with Sophos prospects and customers using phone, email, LiveChat, SMS, and our Sales Engagement Platform.
  • Add value to the Channel business through best-in-class support and growth mindset.

Sophos provides cybersecurity solutions to protect businesses from digital threats like malware and phishing attacks. Their products include endpoint protection for individual devices, network security for entire systems, and mobile security for smartphones and tablets. A key feature is Sophos Central, a cloud-based platform that allows businesses to manage all their security tools in one place, making it easier to oversee their defenses. Additionally, Sophos offers Managed Detection and Response (MDR) services, where experts monitor and respond to security incidents for clients who may not have the necessary in-house expertise. Unlike many competitors, Sophos operates on a subscription model, providing ongoing access to their services and ensuring a consistent revenue stream. The company's goal is to help organizations of all sizes enhance their security posture and effectively combat digital threats.

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$4.7B

Headquarters

Abingdon, United Kingdom

Founded

1985

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for AI-driven cybersecurity solutions boosts Sophos' market potential.
  • Sophos' focus on zero-trust models aligns with increasing industry interest.
  • Hybrid work environments increase demand for Sophos' endpoint security solutions.

What critics are saying

  • Compromised credentials remain a significant attack vector, challenging Sophos' security measures.
  • Rapid cyberattack progression demands faster detection and response from Sophos.
  • Evolving cybercriminal tactics, like the 'Nitrogen' campaign, require constant adaptation.

What makes Sophos unique

  • Sophos Central offers a unified platform for managing diverse security solutions.
  • Sophos' MDR services provide expert monitoring and response to security incidents.
  • Sophos integrates advanced AI for enhanced threat detection and response capabilities.

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Benefits

Health Insurance

Disability Insurance

Remote Work Options

Wellness Program

Mental Health Support

Company News

TechMoran
Apr 28th, 2025
World Password Day: Sophos Advocates The End Of The Password

On the occasion of World Password Day, Sophos, a global leader of innovative security solutions for defeating cyberattacks, stresses the limits of the password and knowledge-based authentication methods. Indeed, the sophisticated techniques, tactics, and procedures (TTPs) of cyber attackers in 2025 will enable them to easily circumvent traditional authentication methods. As such, the 2025 edition of Sophos’ Active Adversary report indicates that compromised credentials represent the leading cause of attack for the second year running (41% of cases). It is therefore essential that users and companies adopt more robust methods to protect their data against credential theft.The Limits of Knowledge-Based ProtectionDual or multi-factor authentication (2FA/MFA) solutions are widely adopted. However, like the password, these additional layers of protection often rely on knowledge-based secret codes shared via SMS or authentication applications. Unfortunately, many of these methods remain vulnerable

TechMoran
Apr 9th, 2025
Sophos Appoints Chris Bell To Lead Global Channel Strategy

Sophos, a global cybersecurity solutions firm has named Chris Bell as senior vice president of global channel, alliances and corporate development.Bell will lead the evolution of Sophos’ global channel strategy to deliver a world-class partner experience.“Partners need adaptable strategies that prioritize flexibility to stay ahead of the increasingly complex threat landscape,” said Bell. “Unifying Sophos’ and Secureworks’ portfolios presents a unique opportunity to accelerate a future-ready channel program that arms partners with the technology, services, insights, and enablement needed to protect customers and fuel long-term growth.”Bell joined Sophos following its acquisition of Secureworks, where he served as chief strategy officer, responsible for long-term vision, strategic partnerships, corporate development and strategy. Building on his career of more than two decades working in the technology industry, including nearly a decade in cybersecurity and channel; Bell’s leadership will focus on developing and executing a channel strategy that prioritizes expanding reach, empowering partners and driving growth. Key priorities for Bell at Sophos will include:. §  Enhancing Sophos Partner Experience to make it seamless for partners to do business with Sophos at high velocity, while streamlining operations.§  Continued Innovation for Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) with Sophos’ industry-leading cybersecurity platform, enabling superior cybersecurity outcomes for customers, enhancing operational efficiency for security analysts, and boosting profitability for partners.§  Fueling Partner Growth with service delivery competencies,expanded partner enablement programs including persona-based training and fast-track training to expand partners cybersecurity expertise.§  Increasing Sophos’ Market Reach by leveraging the unified portfolio of Sophos and Secureworks to deliver best-in-class security technologies and services, empowering partners to enhance cybersecurity and strengthen the security posture of organizations, from commercial to enterprise.§  Expanding Routes to Market by bolstering Sophos’ presence across technology alliances, marketplaces and the cyber insurance ecosystem. Sophos will also continue to maintain its focus across resellers, service providers, and OEM channels.A core piece of Sophos’ channel strategy is to better equip partners in addressing the evolving security challenges faced by businesses of all sizes

Sophos
Apr 8th, 2025
Sophos Firewall v21.5 early access is now available

Last year, Sophos Group launched its DNS Protection service and made it free for all Xstream protection-licensed firewall customers.

ChannelVision Magazine
Apr 8th, 2025
Sophos Names SVP, Global Channel, Alliances, Corporate Development

Bell joined Sophos following its acquisition of Secureworks, where he served as chief strategy officer, and was responsible for long-term vision, strategic partnerships, corporate development and strategy.

Femme Hub
Apr 8th, 2025
Chris Bell Appointed Senior VP of Global Channel at Sophos

Sophos has been recognized as a Champion in the Canalys Global Cybersecurity Leadership Matrix 2025, underscoring its excellence in channel management and market performance.