Client Services Manager

What You'll Do

• Production Tracking: Create and maintain comprehensive production workflows for pressroom, laminating, and foil stamping production areas to track projects through the production process
• Cross-Functional Coordination: Collaborate with Planning, Prepress, Client Services, Sales, Purchasing, and production departments to gather critical scheduling information
• Production Optimization: Work with manufacturing operations to enhance throughput and maximize productivity through efficient run strategies and priority sequencing
• Schedule Management: Update scheduling software systems and maintain accurate, current schedules posted throughout production areas
• Problem Resolution: Partner with Department Managers to resolve production flow issues and respond to changing customer requirements
• Resource Alignment: Ensure employees and necessary resources are properly aligned to meet production requirements and company productivity targets
• Capacity Planning: Monitor plant loading and communicate potential bottlenecks or excessive open capacity to management
• Meeting Participation: Prepare for and actively participate in daily production meetings, providing updates on delivery dates and job progress
• Integration Management: Collaborate on new equipment integration, staffing plans, and process changes including preventative maintenance scheduling
• Safety Compliance: Observe established safety and housekeeping procedures while following all company policies and ISO requirements

What You'll Bring

• Education & Experience:
  • Bachelor's degree in related field preferred (relevant experience may substitute for educational requirement)
  • 5-7 years of offset printing experience required
  • Background knowledge in fulfillment operations
  • Previous experience in the Printing industry highly desired
  • PMI Scheduling Professional certification preferred
• Technical Expertise:
  • Advanced working knowledge of scheduling software systems
  • Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Effective use of intranet, email, and management information systems (MIS)
• Industry Knowledge:
  • Advanced understanding of production processes and manufacturing techniques
  • Comprehensive knowledge of substrates, inks, varnishes, coatings, and print production materials
  • Ability to resolve complex internal production scheduling issues
• Professional Skills:
  • Strong customer service and interpersonal abilities
  • Excellent organizational, analytical, and planning capabilities
  • Effective problem-solving and decision-making skills
  • Meticulous attention to detail and accuracy
  • Ability to manage multiple priorities in fast-paced environments
• Physical Requirements:
  • Ability to lift up to 25 pounds occasionally and 10 pounds frequently
  • Capability to sit and stand for extended periods
  • Visual and auditory acuity for reading, writing, and effective communication
  • Bilingual Spanish/English communication is advantageous

How You Will Be Successful

• Strategic Planning: Apply systematic approaches to production scheduling that optimize efficiency and meet customer delivery expectations
• Communication Excellence: Maintain proactive communication regarding project status, issues, and completion plans across all departments
• Adaptability: Quickly adjust schedules and priorities in response to changing customer requirements and production challenges
• Analytical Thinking: Use data-driven insights to identify potential bottlenecks and capacity optimization opportunities
• Collaborative Leadership: Build strong working relationships with diverse teams to ensure seamless production flow
• Detail Orientation: Maintain exceptional accuracy in scheduling systems and documentation
• Business Acumen: Understand how scheduling decisions impact customer satisfaction and company profitability
• Problem-Solving Excellence: Anticipate and resolve scheduling conflicts before they impact delivery commitments
• Continuous Improvement: Identify opportunities to enhance scheduling processes and production efficiency
• Customer Focus: Prioritize customer delivery expectations while maximizing operational productivity #SchedulingExcellence